Salesforce Service Cloud
Salesforce, Inc.External reviews
6,947 reviews
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The best of the best
What do you like best about the product?
SalesForce is the BEST cloud based user support system, hands down.
What do you dislike about the product?
Strong learning curve, very hard to just 'use,' and takes learning and constant use to be proficient.
What problems is the product solving and how is that benefiting you?
Customer Relations are easy with SalesForce, not only as a user, but as an administrator and as a customer.
Positive experience as a user of sales force
What do you like best about the product?
It’s an easy to use ticketing system where issues can be resolved within my organization and everyone can easily access notes and updates.
What do you dislike about the product?
I prefer the classic version of salesforce as opposed to lightning because I feel it’s less intuitive to use.
What problems is the product solving and how is that benefiting you?
It’s the source of truth for our organization for production support tickets and that is great. However, it’s difficult to search existing cases or tickets as they don’t always come up when searching.
Recommendations to others considering the product:
N/A
Great!!
What do you like best about the product?
The fact that it is secure, reliable and so easy to use! It makes using it fun.
What do you dislike about the product?
At the start, one really needs to undertand the application to use it efficiently because it is very different from other applications.
What problems is the product solving and how is that benefiting you?
It is great platform if one wants to focus on company's cloud security. It helps in converting all the data on the server to the cloud which is really helpful for small scale companies!
User friendly, reliable
What do you like best about the product?
It's customizable, and the site is rarely ever down.
What do you dislike about the product?
An accessibility option for the GUI theme for people with light sensitivity, like a "night mode," would be useful.
What problems is the product solving and how is that benefiting you?
Logging customer interactions. Helps us keep records of communication and action on customer accounts.
Recommendations to others considering the product:
I've also used ServiceNow and Remedy as CRM software applications, and of the three, honestly SalesForce was the easiest to use. I setup a knowledge base within our instance of SalesForce, and found it pretty easy to figure out, and also to explain to my co-workers.
Great Experience
What do you like best about the product?
I like the ease with which you can navigate to all of the areas I use
What do you dislike about the product?
This is most likely a network issue as it is slow at tines
What problems is the product solving and how is that benefiting you?
Easy to provide answers quickly to customer issues
Great Resource
What do you like best about the product?
We use this daily at my company. Rather than having a binder or multiple sources to find product information, policies and procedures, etc., we are able to store all of this on the Salesforce page for quick reference.
What do you dislike about the product?
I wish there weren't so many clicks required to get to certain resources. This could be the way it's organized on our end, but sometimes I have to click through 3 or more web pages to access product info.
What problems is the product solving and how is that benefiting you?
Staff have resources 24/7 for questions they have, and they're able to provide instant answers to customers.
Recommendations to others considering the product:
Consider this product.
My time with Remedyforce
What do you like best about the product?
The interface is very intuitive and easy to use
What do you dislike about the product?
That it’s hard to filter out completed tickets
What problems is the product solving and how is that benefiting you?
Unassigned help desk tickets
Excellent Program
What do you like best about the product?
Favourite thing is definitely how user friendly the program is and easy navigation. Gives a integrated view of all interactions with guests.
What do you dislike about the product?
Sometimes the program crashes for no obvious reasons
What problems is the product solving and how is that benefiting you?
Providing our guests with enhanced and faster service and efficiently routing the tasks and cases to appropriate team members using auto dispatch. Saves a lot of time as well because I no longer have to try and get a hold of coworkers to assign them their tasks
Great Experience
What do you like best about the product?
It has a very smooth learning curve. And it covers most of the social media channels so its very easy to keep track of clients across different channels. It also makes it easy to correlate client cases although this needs more work.
What do you dislike about the product?
The software is a bit on the slower side and you need the patience to wait for things to get updated. The approval workflow is buggy and hard to use.
What problems is the product solving and how is that benefiting you?
We are using it as our primary client interaction platform and handle all client cases via Service Cloud.
For a sales based profession there is no substitute
What do you like best about the product?
The different types of data that I can get and as well as adding and removing unnecessary functions.
What do you dislike about the product?
Can have a steep learning curve at times
What problems is the product solving and how is that benefiting you?
Client Management and organization are the key features
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