Agentforce Service
Salesforce, Inc.External reviews
7,025 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce products are awesome
What do you like best about the product?
Cloud based, easy to use for end customers, intuitive for support agents
What do you dislike about the product?
Needs to incorporate more AI when resolving cases
What problems is the product solving and how is that benefiting you?
Provoding continual support
Customizable with nearly unlimited ability
What do you like best about the product?
I could setup everything the way it works best for me and the same to all other employees.
What do you dislike about the product?
There is a-lot of moving parts and you can sometimes get lost in the minutiae
What problems is the product solving and how is that benefiting you?
reduction of man hours used and organization have benefitted greatly.
Recommendations to others considering the product:
Take your time and ask questions. Salesforce is good at getting you the people you need to do what you want. Make sure you have all the information on the things you need.
Awesome tool
What do you like best about the product?
It so easy to use. All the conversations on a case is in one place.
What do you dislike about the product?
This does not allow linking multiple related cases.
What problems is the product solving and how is that benefiting you?
Moving away from an old tool we use for tickets.
Easy to Use Platform
What do you like best about the product?
This is an easy to use platform that has many quick access links and the search function is great!
What do you dislike about the product?
It can be confusing to use at first if you dont have training on the product.
What problems is the product solving and how is that benefiting you?
This is the system we use to track all client request and it is wonderful, easy to use and its clear what client each case belongs to.
Recommendations to others considering the product:
This is a great service if you have many clients that you provide services for and need a way to track those services and pull reports.
Salesforce Knowledge was the best guide!
What do you like best about the product?
Salesforce Knowledge was my right hand man in building my company's salesforce dashboards. I went to it any time I needed help on a formula or how to add a rule.
What do you dislike about the product?
Sometimes I like to just watch an instructional video to understand. Also wish there was a formula databank somewhere.
What problems is the product solving and how is that benefiting you?
Capturing sales leads, market sharing, and Campaign Marketing tools.
Recommendations to others considering the product:
If you have someone helping you setup the site along the way make sure you are learning as they show yo things. Salesforce Knowledge and Trailhead are amazing tools.
Great Option!
What do you like best about the product?
Great option to provide your customers during time at the office.
What do you dislike about the product?
There really isn't anything to dislike. Customers always appreciate the fast reaponses
What problems is the product solving and how is that benefiting you?
Customers in the field werr able to ask questions and we were able to answer immediately. No waiting for an email or a call.
Good product for mobile messaging solution
What do you like best about the product?
It is a 2 way messaging channel, it has a lot of good features like bulk messages, facebook messaging, picture messaging etc.
What do you dislike about the product?
Nothing yet. I am in the process of exploring all its features.
What problems is the product solving and how is that benefiting you?
Users do not need to call the helpdesk for general information. This can be provided using this tool.
Recommendations to others considering the product:
Licensing fee could be less.
Using salesforce
What do you like best about the product?
I really liked that it had it's own tabs on one page instead of separate different pages.
What do you dislike about the product?
I didnt like that it would take a while to load while trying to switch to the next page on the workflow.
What problems is the product solving and how is that benefiting you?
Salesforce wouldnt have the changes we needed immediately as we would have to wait until they could approve them. The benefit was that it let us do the job while we had it even though there were a few hiccups.
Recommendations to others considering the product:
It would be nicer if the changes could be done in real time.
Quick implementation of Customer support and messaging
What do you like best about the product?
The tool is channel/messaging paltform agnostic giving the customers freedom to message through traditional (SMS) or social media and get their responses
What do you dislike about the product?
We found it hard to integrate this tool with our in-house CRM tool . Currently we have amanual fix through data reports , hope to see if more flexibility added to the tool in the future.
What problems is the product solving and how is that benefiting you?
We realised that our customers always had a similar set of questions.we used the tool to automate the responses to the customers as well as get the information in aplatform agonsotic manner to the customers
Salesforce knowledge utility
What do you like best about the product?
easy of UI functionality is probably thee best thing in this product.It is probably the most well thought tool in market needing this domian
What do you dislike about the product?
The product is yet to mature completely and not sure how it handles high loads
What problems is the product solving and how is that benefiting you?
trying to build knowledge repository for salesforce knowledge.
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