Agentforce Service
Salesforce, Inc.External reviews
7,025 reviews
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Salesforce Cloud Service
What do you like best about the product?
1. This software helpful for wide range of areas like in marketing, sales, operations and advanced client management and its allow you to have a clear and definitive idea of the state of your business as well as your sales in general as well as your work team.
2. It has provided extensive reporting and analytics.
3. It's easy to set up.
2. It has provided extensive reporting and analytics.
3. It's easy to set up.
What do you dislike about the product?
It should support better email functionality from write in the system. Not all customers choose to integrate their Gmail or Outlook accounts to work from those native email platforms, but in stead will email directly from within sales force and the functionality could be improved for a better user experience.
What problems is the product solving and how is that benefiting you?
Saurabh
Recommendations to others considering the product:
Yes I will recommend this to our clients.
Helps organize and customizeable
What do you like best about the product?
I like that we are able to add in what we need into the salesforce CRM and customize it the way we can. One organization's saleforce is going to look completely different than another one because of the way that we are able to customize and adapt
What do you dislike about the product?
Salesforce reports get messy, expecially when pulling reports from opportunities/education/etc.
What problems is the product solving and how is that benefiting you?
Able to schedule follow ups and track our students throughout the program. I've been able to keep track of which of my students are meant to graduate and who needs registered, as well as help match prospects with current students.
SalesForce Help desk
What do you like best about the product?
The ability to create, delete or modify user accounts, reassign work during transistons easily.
What do you dislike about the product?
Creating customized views based on different categories is not very intuitive. Also the application is buggy once in a while.
What problems is the product solving and how is that benefiting you?
Salesforce helped resolving customer issues faster and easier.
Director Client Support
What do you like best about the product?
I am new to Service Cloud, but I love how we have been able to start to customize the workflow of Service Cloud. We can do much more on Service Cloud then we were able to do with desk.com. Having the data right in desk is great and we can have information about our clients pop right up to help us with questions.
What do you dislike about the product?
Still working through everything, but it doesn't have Labels like other help desk systems. There are work arounds to label tickets.
What problems is the product solving and how is that benefiting you?
I am creating a 24 hour client support team to help our clients. It can be hard to know everything about all clients, so being able to flow tickets to agents is important as well as having information readily available has been a huge help.
Recommendations to others considering the product:
I recommend Service Cloud to companies looking for a help desk solution, especially if the company needs to run reports through Salesforce.
Great CRM product
What do you like best about the product?
It is pretty easy to use, and has some features which make keeping up with our Customers easier. It also allows us to integrate our ticketing system with our Customers records.
What do you dislike about the product?
There isn't much I do not like about Salesforce, maybe have a little more training aids.
What problems is the product solving and how is that benefiting you?
We leverage Salesforce to keep track of our Customers and all of our Customer Service tickets.
Gain visibility like never before!
What do you like best about the product?
What I like best is being able to run reports to stay up to speed on projects we are working on and people we are in contact with.
What do you dislike about the product?
What I dislike the most is task follow up. It is easy to get behind on tasks that have been set, even if some have been moved to high priority.
What problems is the product solving and how is that benefiting you?
We can access our data base remotely, run reports on things of importance, and ultimately save time for our team to do their job
Recommendations to others considering the product:
Use their informational videos to learn how to run reports. Reports will help solve visibility issues.
Sales Force review
What do you like best about the product?
Quick & easy access to commonly used links
What do you dislike about the product?
No perma links for cases / contacts to enable me to share a specific case file via email.
What problems is the product solving and how is that benefiting you?
Customer service response times.
Recommendations to others considering the product:
Never having used any other similar commercial product I can not comment.
Salesforce Service Cloud Review
What do you like best about the product?
Salesforce Service Cloud is good for ticket creation and work in take tasks, and I can easily track the changes by dash board.
What do you dislike about the product?
Salesforce Service Cloud is very tough on passwords reset, and I need change the passwords every 2months, and remember the password are very tough and most of time I am doing reset of my password using forget password.
What problems is the product solving and how is that benefiting you?
real time tracking is the best feature in Salesforce Service Cloud. I am able to get the status with help of Salesforce Service Cloud.
Pretty Neat Tool
What do you like best about the product?
We are able to track all of our real estate prospects in one place and that really helps us stay organized and be able to respond quickly to deals. The team that has worked with us, helped us develop a dashboard that was specific to our needs and that has made the product worthwhile.
What do you dislike about the product?
Overall the platform is easy to use so nothing.
What problems is the product solving and how is that benefiting you?
Keeping track of real estate development prospects. This tool allows us to keep all of the prospect information in one easy accessible place that is cloud based so accessible from anywhere.
compliance dept
What do you like best about the product?
i like that it creates a separate inbox from my work inbox which i like because it helps me keep things sepearat
What do you dislike about the product?
i dont like that attachments can not be forward from person to person and sometimes it is impossible to add a snippet or a screenshot of an image on the communication pages.
What problems is the product solving and how is that benefiting you?
we can work on problem solving issues as a team
Recommendations to others considering the product:
n/a
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