Agentforce Service
Salesforce, Inc.External reviews
7,025 reviews
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Perfect for our company
What do you like best about the product?
Salesforce is full of easy to use features which allows ease of use across our organization. It is user friendly and has excellent reporting capabilities as well.
What do you dislike about the product?
There isn't much to dislike, I found it easy to learn, and my coworkers also like it as much as I do.
What problems is the product solving and how is that benefiting you?
It is helping with troubleshooting issues and trims downtime when people are experiencing problems.
Using Saleforce as CRM tools
What do you like best about the product?
I love how all data and contacts are being recorded in a single platform. It allows you to generate reports that you need and be able to quickly search all data efficiently.
What do you dislike about the product?
The overview interface is pretty dull and a little messy. It could be due to customisation by my company development team. But generally, it can get a little messy and confusing sometimes.
What problems is the product solving and how is that benefiting you?
We use Salesforce for knowledge management and customer contacts. Being able to merge both units together allows us to effectively bring able to use KM to solve CS issues.
Recommendations to others considering the product:
So far the experience is great. It gets things done.
Use Salesforce for customer case creation and email correspondences
What do you like best about the product?
Reporting can be customized to meet business needs. History of customer is available.
What do you dislike about the product?
Would like a better way to sort emails from oldest to newest. Cases get bucketed under status and date, but it would be nice to have a dashboard that allows you to click a button to see what cases are most tenured without having to sort and manually reassign to agents who are logged in.
What problems is the product solving and how is that benefiting you?
We are using Salesforce to communicate with customers by email and keep track of phone cases created.
Salesforce is a great easy tool to use that makes business processes more efficient and smarter.
What do you like best about the product?
I like the integration with sales loft and other softwares.
What do you dislike about the product?
There is not much I dislike about Salesforce
What problems is the product solving and how is that benefiting you?
Tracking SDR data, as well as customer data using the dashboards and organized workflow.
A great application
What do you like best about the product?
I like their remedy force console that allows us to have quick glance of issues which helps to prioritize.
What do you dislike about the product?
nothing much. Interface could be a bit more friendly
What problems is the product solving and how is that benefiting you?
General tickets for business.
Recommendations to others considering the product:
A great ticketing tool to use. I would recommend it to everyone.
The best of the best
What do you like best about the product?
SalesForce is the BEST cloud based user support system, hands down.
What do you dislike about the product?
Strong learning curve, very hard to just 'use,' and takes learning and constant use to be proficient.
What problems is the product solving and how is that benefiting you?
Customer Relations are easy with SalesForce, not only as a user, but as an administrator and as a customer.
Positive experience as a user of sales force
What do you like best about the product?
It’s an easy to use ticketing system where issues can be resolved within my organization and everyone can easily access notes and updates.
What do you dislike about the product?
I prefer the classic version of salesforce as opposed to lightning because I feel it’s less intuitive to use.
What problems is the product solving and how is that benefiting you?
It’s the source of truth for our organization for production support tickets and that is great. However, it’s difficult to search existing cases or tickets as they don’t always come up when searching.
Recommendations to others considering the product:
N/A
Great!!
What do you like best about the product?
The fact that it is secure, reliable and so easy to use! It makes using it fun.
What do you dislike about the product?
At the start, one really needs to undertand the application to use it efficiently because it is very different from other applications.
What problems is the product solving and how is that benefiting you?
It is great platform if one wants to focus on company's cloud security. It helps in converting all the data on the server to the cloud which is really helpful for small scale companies!
User friendly, reliable
What do you like best about the product?
It's customizable, and the site is rarely ever down.
What do you dislike about the product?
An accessibility option for the GUI theme for people with light sensitivity, like a "night mode," would be useful.
What problems is the product solving and how is that benefiting you?
Logging customer interactions. Helps us keep records of communication and action on customer accounts.
Recommendations to others considering the product:
I've also used ServiceNow and Remedy as CRM software applications, and of the three, honestly SalesForce was the easiest to use. I setup a knowledge base within our instance of SalesForce, and found it pretty easy to figure out, and also to explain to my co-workers.
Great Experience
What do you like best about the product?
I like the ease with which you can navigate to all of the areas I use
What do you dislike about the product?
This is most likely a network issue as it is slow at tines
What problems is the product solving and how is that benefiting you?
Easy to provide answers quickly to customer issues
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