Salesforce Service Cloud
Salesforce, Inc.External reviews
6,948 reviews
from
and
External reviews are not included in the AWS star rating for the product.
SalesForce live chat
What do you like best about the product?
It's easy to use and has a good interface
What do you dislike about the product?
It seems a little reduntant. There are so many messaging tools that you can use to communicate. You don't get updates unless you're logged into Salesforce so that's not efficient if the matter is urgent
What problems is the product solving and how is that benefiting you?
Sending quick messages about salesforce related items
Great
What do you like best about the product?
Service is on great and always accessabke
What do you dislike about the product?
User experience can be approved way more
What problems is the product solving and how is that benefiting you?
Client engagement
Great product
What do you like best about the product?
I like being able to use SalesForce as a way to contact my customers and to track all communication with them.
What do you dislike about the product?
I dislike using SalesForce with a system used to dial calls because it makes the system run very slow.
What problems is the product solving and how is that benefiting you?
I am solving the problem of staying in constant contact with my customers.
Using Salesforce Desk as a Collaborative Tool
What do you like best about the product?
The best feature of this site is the ability to pool a team's emails, assign them out, and still be able to access messages assigned to another team member. This allows me to jump in and help a customer even if I'm not actively working on their case.
What do you dislike about the product?
It does tend to go do every so often. There is no backup option to use if the email function is not work.
What problems is the product solving and how is that benefiting you?
This program allows us to work as a team and analyze all team members work load at a given time.
Amazing
What do you like best about the product?
User friendly, smooth interface and cost effective.
What do you dislike about the product?
Honestly there’s not much to change about this software in my opinion.
What problems is the product solving and how is that benefiting you?
We were able to delight users by quickly resolving priority issues and enhancement requests
Recommendations to others considering the product:
Go for it!
User-friendly
What do you like best about the product?
The Salesforce platform is very user-friendly and efficient when using to assist with customer support
What do you dislike about the product?
There isn't anything that I dislike about Salesforce.
What problems is the product solving and how is that benefiting you?
Account updates. Providing customer with account info. Merging duplicate accounts.
Easy Fix
What do you like best about the product?
Sales force Live Agent is easy to implement in a website and is very user friendly for both customers and an internal team.
What do you dislike about the product?
Sometimes Saleforce can have a lag when sending information to and from the client to the agent.
What problems is the product solving and how is that benefiting you?
We solved the issues of instant customer services, it made it easy for agents to directly interact with consumers.
Being able to Complete Messages Timely and Efficiently
What do you like best about the product?
It's effect on customer service and response time
What do you dislike about the product?
I don't like that that the software can lag with multiple chats
What problems is the product solving and how is that benefiting you?
Being able to respond in real time
Salesforce works
What do you like best about the product?
We love the integration ability with our other systems
What do you dislike about the product?
some of the fields can be dificult and some auto replies can get tricky, but nothing terrible
What problems is the product solving and how is that benefiting you?
We keep all the new student info into salesforce then we can integrate it into our required tracking programs.
Recommendations to others considering the product:
Excellent product and great features. The auto replies are a huge help.
Intuitive Platform to Use
What do you like best about the product?
I find the Saleforce Live Agent an intuitive platform to use. It has the right features and they're in the right places. Its a great out of the box solution.
What do you dislike about the product?
I find this platform quite user-friendly from the customer side, which is critical for its success in my opinion. Initially setting up configuration can be confusing, but customer support is good and once the initial set up is complete, it's not something you need to think about all that often.
What problems is the product solving and how is that benefiting you?
Salesforce Live agent gives customers the support they need exactly when they need it, personalizing their online experience.
Recommendations to others considering the product:
Consider contacting customer service early to support your configuration needs.
showing 2,431 - 2,440