Salesforce Service Cloud
Salesforce, Inc.External reviews
6,948 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Best ticketing tool i have ever used
What do you like best about the product?
Is a very fast tool where you can find everything very easily. It´s give you a lot of options that you won´t find in other tools. Also has the possibility to integrate a livechat or Voip software.
What do you dislike about the product?
I can´t say anything against this tool, it made my job much easier.
What problems is the product solving and how is that benefiting you?
Opening tickets for customers with problems in their firewalls.
Easy to Integrate
What do you like best about the product?
Lot of use cases and lot of options for integration
What do you dislike about the product?
Platform limitations are more. It should allow more flexibility for cuatomization
What problems is the product solving and how is that benefiting you?
Case management
Salesforce Live Agent Review
What do you like best about the product?
Excellent service, they know their program very well
What do you dislike about the product?
queue times can be long at times. May have to wait a while for an agent.
What problems is the product solving and how is that benefiting you?
Technical difficulties associated with Salesforce
Multi-Functional Platform
What do you like best about the product?
I love how Salesforce can be used across different departments, allowing for a number of teams to view the same information but through their own lens. It's encouraging to know that everyone is on the same page when it comes to accessing the information stored on Salesforce, but there are enough filters that reduce the information that is not needed for my particular team.
What do you dislike about the product?
The design of Salesforce is great, but sometimes sifting through the information feels like an overload. What I want are the basics, nothing related to the sales team. The filters are helpful, but it would be easier to manage if I didn't have to worry about filtering things.
What problems is the product solving and how is that benefiting you?
Salesforce is a great place to access information for different customers, including contact names, phone numbers, addresses, etc. One of the greatest things is how the system quickly recognizes who someone is or what something is simply by entering a name or a combination of digits. The search engine is incredibly robust and reduces the time spent searching for something specific.
My experience with Salesforce Service Cloud
What do you like best about the product?
I love how the documentation system and how easy it is to keep track of client's issues, how often they have called in, etc. I also love all the free learning that they offer to better improve your skills with the product. Also love how easily customizable everything within SalesForce is.
What do you dislike about the product?
I don't like the lag when there is a new case created and you have to wait about 2-3 minutes before you are able to access. I'm not sure if this is due to my company, but the ability to take ownership of a case from another department.
What problems is the product solving and how is that benefiting you?
A fast, efficient and organized sales process. Centralizing quotes and signed orders and all the relevant details in one place.
All data Under One Roof
What do you like best about the product?
You can easily manage your leads and manage all your accounts in Salesforce. Also, you can customise fields and can make reports according to your needs.
What do you dislike about the product?
Till time no major dislikes but yea for each and everything if we want to add Approvals are mandatory
What problems is the product solving and how is that benefiting you?
Especially customized reports helps a lot.
Salesforce review
What do you like best about the product?
What I like about salesforce is that I can link all of my calls with my open and or closed cases. The ease and use of this automatic function.
What do you dislike about the product?
Salesforce is great and all however sometimes it takes a while for our calls and links to post
What problems is the product solving and how is that benefiting you?
I am solving issues such as product support and calls. We take technical calls to help our customers with their issues
Recommendations to others considering the product:
I would recommend Saleforce to familiarize yourself with shortcuts and tools available like other stores.
Salesforce Review
What do you like best about the product?
I like the ability to choose fields for the tickets.
What do you dislike about the product?
It's too much data for one page. Too many details for tickets show up on my page.
What problems is the product solving and how is that benefiting you?
We receive tickets through Salesforce and help our clients in a timely fashion.
Recommendations to others considering the product:
It's nice and easy to use.
Salesforce is very useful
What do you like best about the product?
getting more customers for my growing business
What do you dislike about the product?
Could be more user friendly on mobile because it’s hard to use
What problems is the product solving and how is that benefiting you?
Finding new clients
Good but overwhelming
What do you like best about the product?
It certainly helps streamline and improve work function/productivity
What do you dislike about the product?
I dislike that there is so much customization it's overwhelming to try and learn and it's difficult to know what's possible vs. what's not. Also they don't seem to have much help support wise.
What problems is the product solving and how is that benefiting you?
Be able to service tickets and streamline communication between teams.
showing 2,441 - 2,450