Salesforce Service Cloud
Salesforce, Inc.External reviews
6,948 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Cloud Based Service
What do you like best about the product?
Service Cloud lets me work to centralize and optimize our efforts, allowing us to handle customers' requests and manage cases.
What do you dislike about the product?
Setting up some of the Rules can be a bit difficult even with the training.
What problems is the product solving and how is that benefiting you?
Great program, i really like the way it works and how everything is laid out very clearly and easy to find
Recommendations to others considering the product:
We use the service cloud to track customer concerns and help answer questions more efficiently. It helps keep concerns straight between employees.
Salesforce
What do you like best about the product?
Quick and efficient systematic functions and interfacing
What do you dislike about the product?
Could have more automatic systematic functions or features
What problems is the product solving and how is that benefiting you?
Suitability and surveillance aspects are enhanced with saleforce
Flexibility
What do you like best about the product?
Salesforce is a very flexible product to use. It is great when you need to visualize a wide array of data. It is also great for creating customizable dasboards. The amount of customizability that Salesforce Service Cloud has is amazing and I would recommend it to anyone who works at a sales driven company.
What do you dislike about the product?
Although salesforce is very customizable, it takes a long time to learn. Therefore, teaching others how to use the program may take an extensive amount of time and effort. And since there are so many functionalities to this program, navigating around salesforce is sometimes time consuming
What problems is the product solving and how is that benefiting you?
Salesforce helps to keep track of customer help data for the business and helps keep track of then goals for the business. It gives us a visualization as to our monthly progress
Resolve cases in a centralized and simple way
What do you like best about the product?
It is very easy to search the system to enter creator cases by other users who belong to the work group. It is also easy to edit with new information and follow the state in which a specific case is found. It is very easy to use and friendly. The possibility of interacting with clients through electronic mail and interaction through social networks is very useful. It is important to highlight how important and powerful its analytical and reporting system is, thanks to which we can know in detail very specific data of each of the cases that have been treated.
What do you dislike about the product?
Salesforce Service Cloud is a software that is too expensive, and the economic effort to make is only useful if you are going to apply it to clients and projects of a certain size. In addition, Service Cloud becomes a very useful tool if it is used together with other Salesforce modules, such as Sales.
What problems is the product solving and how is that benefiting you?
I work in a project in which service is offered to a huge number of clients in the same day. The best of all is that we can work, communicate with customers, attach documents and notes, and resolve any type of doubt from the same tool. All this in a simple and fast way. Incredible to be able to support so many clients in this way.
Recommendations to others considering the product:
It is a useful and excellent tool if you have a team with many people to be able to squeeze all the power of the functionalities of the tool.
Very user friendly
What do you like best about the product?
It’s easy to use and understand. I find it quite convenient to use it when helping clients. Ease of knowledge base articles.
What do you dislike about the product?
Up until now l, nothing. It’s very easy and no complaints for now
What problems is the product solving and how is that benefiting you?
I place different requests for clients on salesforce. It also helps in sending emails to clients.
Salesforce Service Cloud
What do you like best about the product?
That it's built on the Salesforce Platform.
What do you dislike about the product?
Case creation and email threading/linkage could be better.
What problems is the product solving and how is that benefiting you?
We keep our issues in one centralized location. Less items fall through the cracks.
Recommendations to others considering the product:
Clicks before code!
Helpful tickets with more to be wanted
What do you like best about the product?
Easily update and view updates on the interface.
What do you dislike about the product?
Updating some details cause errors. Viewers are not updated automatically.
What problems is the product solving and how is that benefiting you?
Incident ticketing and customer communications. Internal notes for ticketing.
Useful Once You Know What You're Looking At
What do you like best about the product?
The best part about Salesforce is that after the introductory period it's extremely user friendly. There is a plethora of information at your fingertips from all departments that log cases through the program. You can find out which sales member set up a client, who handles their contracts, when they last called. All in all the product becomes more and more useful each day.
What do you dislike about the product?
The learning curve to using Salesforce is low if all you're doing is logging cases. It is a very straightforward product. You do have to do a bit more digging to truly find out all the options you have within the program.
What problems is the product solving and how is that benefiting you?
Salesforce solves many organizational problems I've run into at other jobs, and truly that is a benefit alone. Other benefits I've noticed are that it allows for quality to be monitored and accountability to be enforced.
Recommendations to others considering the product:
I recommend the product from my own personal experiences. As a member of a large company with multiple branches that implement Salesforce it has made information sharing easier and much more user friendly.
its a superb product.
What do you like best about the product?
I like the feature of helping the support agents to do everything and pull up the related records and all in one single page. Also have the feature to do the calling as well. Also can integrate with third party like SAP etc.
What do you dislike about the product?
Development time is a bit too difficult. Need to know the console lines of the Service cloud product and can be a bit cumbersome to figure out. Not a very seamless coding in normal Salesforce and the service cloud instance
What problems is the product solving and how is that benefiting you?
Lot of uses to the business users with respect to case creation.
Innovative!
What do you like best about the product?
What I like the most about SalesForce Service Cloud is how easy it is to set up and manage. I'm in charge of all customer support and SalesForce gives me the ability to quickly review and make changes when needed and not waste to much time trying to figure out things.
What do you dislike about the product?
I'm not sure what to put here, as we have tried many platforms in the past even some homegrown and we find this to be the solution to our problems.
What problems is the product solving and how is that benefiting you?
Our biggest issue was not being able to see the necessary reports to effectively mange our support team. SalesForce has given us a robust reporting that gave us the necessary information to make changes.
Recommendations to others considering the product:
I suggest I'm plementing more solutins for social media management.
showing 2,451 - 2,460