Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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Salesforce Review
What do you like best about the product?
I like the ability to choose fields for the tickets.
What do you dislike about the product?
It's too much data for one page. Too many details for tickets show up on my page.
What problems is the product solving and how is that benefiting you?
We receive tickets through Salesforce and help our clients in a timely fashion.
Recommendations to others considering the product:
It's nice and easy to use.
Salesforce is very useful
What do you like best about the product?
getting more customers for my growing business
What do you dislike about the product?
Could be more user friendly on mobile because it’s hard to use
What problems is the product solving and how is that benefiting you?
Finding new clients
Good but overwhelming
What do you like best about the product?
It certainly helps streamline and improve work function/productivity
What do you dislike about the product?
I dislike that there is so much customization it's overwhelming to try and learn and it's difficult to know what's possible vs. what's not. Also they don't seem to have much help support wise.
What problems is the product solving and how is that benefiting you?
Be able to service tickets and streamline communication between teams.
Cloud Based Service
What do you like best about the product?
Service Cloud lets me work to centralize and optimize our efforts, allowing us to handle customers' requests and manage cases.
What do you dislike about the product?
Setting up some of the Rules can be a bit difficult even with the training.
What problems is the product solving and how is that benefiting you?
Great program, i really like the way it works and how everything is laid out very clearly and easy to find
Recommendations to others considering the product:
We use the service cloud to track customer concerns and help answer questions more efficiently. It helps keep concerns straight between employees.
Salesforce
What do you like best about the product?
Quick and efficient systematic functions and interfacing
What do you dislike about the product?
Could have more automatic systematic functions or features
What problems is the product solving and how is that benefiting you?
Suitability and surveillance aspects are enhanced with saleforce
Flexibility
What do you like best about the product?
Salesforce is a very flexible product to use. It is great when you need to visualize a wide array of data. It is also great for creating customizable dasboards. The amount of customizability that Salesforce Service Cloud has is amazing and I would recommend it to anyone who works at a sales driven company.
What do you dislike about the product?
Although salesforce is very customizable, it takes a long time to learn. Therefore, teaching others how to use the program may take an extensive amount of time and effort. And since there are so many functionalities to this program, navigating around salesforce is sometimes time consuming
What problems is the product solving and how is that benefiting you?
Salesforce helps to keep track of customer help data for the business and helps keep track of then goals for the business. It gives us a visualization as to our monthly progress
Resolve cases in a centralized and simple way
What do you like best about the product?
It is very easy to search the system to enter creator cases by other users who belong to the work group. It is also easy to edit with new information and follow the state in which a specific case is found. It is very easy to use and friendly. The possibility of interacting with clients through electronic mail and interaction through social networks is very useful. It is important to highlight how important and powerful its analytical and reporting system is, thanks to which we can know in detail very specific data of each of the cases that have been treated.
What do you dislike about the product?
Salesforce Service Cloud is a software that is too expensive, and the economic effort to make is only useful if you are going to apply it to clients and projects of a certain size. In addition, Service Cloud becomes a very useful tool if it is used together with other Salesforce modules, such as Sales.
What problems is the product solving and how is that benefiting you?
I work in a project in which service is offered to a huge number of clients in the same day. The best of all is that we can work, communicate with customers, attach documents and notes, and resolve any type of doubt from the same tool. All this in a simple and fast way. Incredible to be able to support so many clients in this way.
Recommendations to others considering the product:
It is a useful and excellent tool if you have a team with many people to be able to squeeze all the power of the functionalities of the tool.
Very user friendly
What do you like best about the product?
It’s easy to use and understand. I find it quite convenient to use it when helping clients. Ease of knowledge base articles.
What do you dislike about the product?
Up until now l, nothing. It’s very easy and no complaints for now
What problems is the product solving and how is that benefiting you?
I place different requests for clients on salesforce. It also helps in sending emails to clients.
Salesforce Service Cloud
What do you like best about the product?
That it's built on the Salesforce Platform.
What do you dislike about the product?
Case creation and email threading/linkage could be better.
What problems is the product solving and how is that benefiting you?
We keep our issues in one centralized location. Less items fall through the cracks.
Recommendations to others considering the product:
Clicks before code!
Helpful tickets with more to be wanted
What do you like best about the product?
Easily update and view updates on the interface.
What do you dislike about the product?
Updating some details cause errors. Viewers are not updated automatically.
What problems is the product solving and how is that benefiting you?
Incident ticketing and customer communications. Internal notes for ticketing.
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