Salesforce Service Cloud
Salesforce, Inc.External reviews
6,948 reviews
from
and
External reviews are not included in the AWS star rating for the product.
good
What do you like best about the product?
ease of use. easy to develop. advanced technology.
What do you dislike about the product?
nothing, everything was great. can it be rolled in mobile platforms
What problems is the product solving and how is that benefiting you?
Customer service, team colloboration
Recommendations to others considering the product:
nothing
Positive Review
What do you like best about the product?
I really like how easy it is to use an configure. Whenever we want to change something or add another feature it is easily and quickly done. It helps keep me organized and on top of things.
What do you dislike about the product?
There do seem to be a lot of unnecessary features and it feels like I am constantly having to scroll through a lot of "extras" to get to what I need.
What problems is the product solving and how is that benefiting you?
Efficiency! Salesforce keeps you organized and has a great way of showing tasks. I like how you have the option to view just the task, case, or the client. The layout also makes it easy to get a full scope of the client's account in a short amount of time.
Great product, super helpful for agents
What do you like best about the product?
great for customers, partners, internal organizations. easy to customize as long as you have the bandwidth to develop articles.
What do you dislike about the product?
customization is almost a guarantee, so don't plan to be able to use it directly out of the box.
What problems is the product solving and how is that benefiting you?
Customer support users knowledge to provide canned answers to incoming cases. This is great for case deflection.
Recommendations to others considering the product:
get organized before your implementation! the more you document your service process the easier it will be to go live.
Great for large scale event tracking
What do you like best about the product?
The ability to track who is attending events and how to contact them.
What do you dislike about the product?
The sales force website can be hard to use and is often being updated so it is hard to follow.
What problems is the product solving and how is that benefiting you?
We use it to track attendance at events and then contact attendees. We also use it to assess our programming. It has been so much easier than using pen and paper or hunting people down for feedback.
Great Overall Experience
What do you like best about the product?
I use this daily to interact with customers and the idea of having all the necessary information available at my fingertips is great.
What do you dislike about the product?
Adding fields and features can take some time and efforts.
What problems is the product solving and how is that benefiting you?
Data all in one spot
Sales force service cloud is great
What do you like best about the product?
We like most about salesforce service cloud for its availability
What do you dislike about the product?
It can be improved to add more features to support tips
What problems is the product solving and how is that benefiting you?
We used to manage our sales accounts
A great CRM but very expensive
What do you like best about the product?
I used it earlier it was great helped me track my customers and be up to date but quite expensive
What do you dislike about the product?
The fact that the moment I want to automate it according to my needs it gets expensive
What problems is the product solving and how is that benefiting you?
Help me sort out and streamline my Sales Pipeline
Recommendations to others considering the product:
If you have bucket loads of money to streamline your sales process then please use it
Best turn key live chat app with Salesforce lightning support
What do you like best about the product?
Ease of Integration
Salesforce lightning compatible
Salesforce lightning compatible
What do you dislike about the product?
format of the chat transcript saved, it is html and needs to be traversed with a regex
What problems is the product solving and how is that benefiting you?
We wanted to launch live chat for our client's website and achieved the functionality flawless. The benefits have been pretty good with profanity checks.
Recommendations to others considering the product:
It is a nice product with some limitations when it comes to very specific requirements related to the transcripts.
Salesforce Works
What do you like best about the product?
Salesforce is an excellent interface with east to use, intuitive features. Once you learn the system you won't want to use any other!
What do you dislike about the product?
Sometimes the different screens get lost or switched or it'll log off too soon.
What problems is the product solving and how is that benefiting you?
Solving customers' complaints and issues! The ease of storing and retrieving customer information is a huge benefit!
Recommendations to others considering the product:
Go for it! Make sure to learn all the ins and outs!
Good program
What do you like best about the product?
The interface is great all around it was more organized thn the last peogram we used at work.
What do you dislike about the product?
Theres nothing i disliked its like the cloud and you can chat with coworkers made it easier.
What problems is the product solving and how is that benefiting you?
Alot more organized i like it. Calls came up great and not dropped as much.
Recommendations to others considering the product:
I love the peoduct id they used the one we did they would think its 100 times better too.
showing 2,461 - 2,470