Salesforce Service Cloud
Salesforce, Inc.External reviews
6,948 reviews
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Salesforce Review
What do you like best about the product?
Omnichannel with CTI integration
Einstein Analytics and Community cloud
Einstein Analytics and Community cloud
What do you dislike about the product?
Lot of missing features in Lighting. Salesforce Knowladge . Can not host audio and video file and expose it to knowledge
What problems is the product solving and how is that benefiting you?
Customer 360, Business Automation with Omnichannel and Self service
Case closed! We love Service Cloud
What do you like best about the product?
Using case functionality, we can associate inquiries back to the contact record, allowing us to see a broader picture of past service and notes that can help keep a more personal relationship while solving current issues.
What do you dislike about the product?
Until recently HTML wasn’t available on cases so that made it difficult to share links with clients.
What problems is the product solving and how is that benefiting you?
Being able to track cases by staff has been great— we can see how many cases are being worked on, resolved, or on hold
A wealth of knowledge in fairly easy reach
What do you like best about the product?
What I love about Salesforce, period, is the fact that it is such a customisable CRM. There are a multitude of facets that can be built, applied and integrated with business. what makes the knowledge area of salesforce good is the fact it can answer most questions relatively easy.
What do you dislike about the product?
Remember how I said relatively easy? Well, if you have an idea of what you're looking for but not a specific name, the search functionality is not amazing and you're better of using an online search engine.
What problems is the product solving and how is that benefiting you?
Most basic problems can be relatively quickly and concisely answered by Salesforce Knowledge. The main issue that can isolate potential users is jargon, but this is also where their Trailhead product comes into play.
Recommendations to others considering the product:
Use it in conjunction with other resources at your disposal.
Salescloud
What do you like best about the product?
This is a very intuitive service platform.
What do you dislike about the product?
It’s not very descriptive without data dictionaries
What problems is the product solving and how is that benefiting you?
Scalability
Very satisfied user
What do you like best about the product?
I love being able to interact with customers in a collaborative and organized way with my coworkers.
What do you dislike about the product?
If I am dealing with multiple customers from a company within the same email thread it can get a little confusing.
What problems is the product solving and how is that benefiting you?
I am interacting with customers in a lot of ways - sending invoices, answering questions, sending and receiving documents, and just generally doing customer service. This program is very organized and nice.
Salesforce is a great tool with lots of customizations.
What do you like best about the product?
Portal loads very quick. Great customizations can be done with less effort. Support from salesforce is pretty good.
What do you dislike about the product?
No support for public cloud systems like amazon EC2. Moving away from salesforce can be tricky and difficult process.
What problems is the product solving and how is that benefiting you?
It lets us easily create web pages that are exposed to customers. Customers can write reviews about their experience buying our products and this helps other customers with their shopping experience.
Salesforce Customer Portal
What do you like best about the product?
Salesforce Customer Portal is a software used in my daily routine in the pharmaceutical industry. This program allows me to organize hundreds of business accounts by master ID. Each account is organized by a parent and child account. The account profile has information regarding the healthcare provider at each location.
What do you dislike about the product?
I have not run into many issues with this program after using it for almost a full year. It tends to freeze if there are multiple windows open, but this has not been a big issue.
What problems is the product solving and how is that benefiting you?
Salesforce Customer Portal offers a wide variety of solutions to small business problems. It is a great organizational tool that allows you to see all of your accounts and add information throughout the quarter.
Recommendations to others considering the product:
I would recommend this program to other employees in the health care industry. This program is very easy to use and the format displays all of the options at the top of the screen. You are able to add and delete information as you go along in the business as well as see which providers are at each location. The program is beneficial to small and large businesses depending on the number of clients in your region. It is also on the cheaper side compared to other programs in the market.
User friendly, good product
What do you like best about the product?
The software is very easy to use and the design is intuitive
What do you dislike about the product?
Just like most other tech giants, you pay a little more than you’d like, but it is what it is.
What problems is the product solving and how is that benefiting you?
The customer portal makes it very easy to view details and take care of most anything you’d need to do on a regular basis.
Great customer portal
What do you like best about the product?
Single system with CRM allowing for a 365 degree view of clients
What do you dislike about the product?
Expensive option compared to competitors
What problems is the product solving and how is that benefiting you?
Full customer support experience along with self help to help deflect inquiries
Pretty Useful
What do you like best about the product?
I like being able to see updates made by all the companies we coordinate with through Salesforce.
What do you dislike about the product?
Sometimes it's hard to find what I'm looking for.
What problems is the product solving and how is that benefiting you?
It helps us be more productive and efficient by letting us know if a job has been cancelled or put on hold before we start it.
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