Salesforce Service Cloud
Salesforce, Inc.External reviews
6,948 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great tool for multiple uses. Very customizable.
What do you like best about the product?
I like the easy to navigate system along with the various functions that help use store & track customer communications and help desk tickets.
What do you dislike about the product?
we get frequent connection errors, but they’re usually fixed quickly.
What problems is the product solving and how is that benefiting you?
We’re able to store and track customer communications with our agents
Good product, attention to customers and satisfaction.
What do you like best about the product?
Ease of use. Integration with our other systems is key and this does it. It's really easy to use. Users and customers, salespeople, etc. like it. It's popular. More popular than others we have tried.
What do you dislike about the product?
Not sure what people don't like. I'm not as close to it to really talk about that aspect.
What problems is the product solving and how is that benefiting you?
Getting to statistics is easier. It's the first product in this category that has actually worked for us, and that we are satisfied with.
Recommendations to others considering the product:
Not sure.
Salesforce gets the job done
What do you like best about the product?
It is so easy to track relationship histories in Salesforce. We are able to keep tabs on long term conversations with partners
What do you dislike about the product?
There could be better document management on the platform to version control.
What problems is the product solving and how is that benefiting you?
We are now have an organized system to keep tabs on external relationships. We are able to much better report to our donors.
Salesforce is the main node for all customer and business related information.
What do you like best about the product?
I can find almost any information related to customers: contact info, the business we're currently having with them, open cases, etc.
What do you dislike about the product?
The navigation is not that user-friendly/intuitive, having to click a lot to find the desired information.
What problems is the product solving and how is that benefiting you?
I can easily see current clients' issues to which I can add my input and see the progress towards a certain issue's resolve.
Great platform!
What do you like best about the product?
We utilize Salesforce in conjunction with incontact for our call center. The functionality of the program is amazing. How it can prompt the client page and the customer information just by the phone number they call from is amazing.
What do you dislike about the product?
When someone calls from a number that is not their own, it may default to another client
What problems is the product solving and how is that benefiting you?
Faster customer service via the platform
Great product
What do you like best about the product?
I like the user interface of the Salesforce Service Cloud - it feels fast and responsive, even when there are a ton of requests coming through.
What do you dislike about the product?
I suppose the inability to personalise your user interface can be improved on.
What problems is the product solving and how is that benefiting you?
Responding to customer service requests and help desk requests.
Great customer organizer
What do you like best about the product?
I can even find a customer with a wrong name. They automatically bring me all names close to what I type
What do you dislike about the product?
It happened only once though, when I pulled up information of a customer to send an email, a link to email her that was supposed to be there didn't show up for some reason. I believe it is just an error.
What problems is the product solving and how is that benefiting you?
When customers ask me how their cases are going, I can pull up their information under which all of process are logged so that I can walk them through the status of cases even when I'm not in charge of their cases.
One stop shop for all CRM & Cloud related uses
What do you like best about the product?
By far one of the fastest search inside any cloud platform. the Service console is very easy to use and the Dashboard GUI is very easy to navigate. 2nd good thing is that it can be accessed from anywhere and no VPN required.
What do you dislike about the product?
Sometimes the GUI gives up when multiple tabs are open and hangs.
What problems is the product solving and how is that benefiting you?
CRM tool
Ticketing System
Online Case Management
Ticketing System
Online Case Management
Recommendations to others considering the product:
Definitely recommended over legacy Oracle Heat and SAP solutions
User friendly, no complaints
What do you like best about the product?
I liked that the portal was easy for all parties to use. It didn't take much time for people to pick it up. We preferred it to our previous portal.
What do you dislike about the product?
I didn't really have any issues with the portal. We were all been happy with the way that it was implemented in our day to day work and felt that it was better than our previous portal.
What problems is the product solving and how is that benefiting you?
We used it for staffing and traffic through our site. We have liked how easy it is for everyone to use. We realized that it was more user friendly than other alternatives.
Sales force works efficiently
What do you like best about the product?
I like how I can search for all open cases
What do you dislike about the product?
Sometimes it's hard to navigate in the website especially when I'm on the phone and I don't have that much time to fill in all of the information. I wish there was an automatic fill in extension that help speed the process.
What problems is the product solving and how is that benefiting you?
I help people get information about their shipments, and solve problems they faced with their shipments. Sales force really helps us record every case.
showing 2,491 - 2,500