Salesforce Service Cloud
Salesforce, Inc.External reviews
6,948 reviews
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Salesforce
What do you like best about the product?
It's useful for my company some errands have various organizations.
What do you dislike about the product?
Too many tabs. Hard to run reports at times. Not user-friendly.
What problems is the product solving and how is that benefiting you?
Managing SLA
Salesforce Service Cloud
What do you like best about the product?
I like that it allows us to all collectively come together as a team in one software setting and communicate for sales and training.
What do you dislike about the product?
I do noy like that there seems to be a lot of kickback and lagging but I am not sure that is all a software issue, it could be a network issue as well.
What problems is the product solving and how is that benefiting you?
I can say that using the software has allowed us to effectively reach our sales a lot faster because we are more organized.
Recommendations to others considering the product:
I think it is a nice software and it is effective. I would recommend it for companies who have many positions and many employees.
I haven't had better experience
What do you like best about the product?
Salesforce helps keep track of the complaints we receive and organize them
What do you dislike about the product?
There isn't anything that i dislike about the product.
What problems is the product solving and how is that benefiting you?
All the customer facing issues are addressed and recognized
Great software
What do you like best about the product?
Easy to use. The amout of time we save on manpower is worth the price.
What do you dislike about the product?
It is very easy to navigate but sometime the programming is slow.
What problems is the product solving and how is that benefiting you?
Great Benefits
Recommendations to others considering the product:
Yes
For Client Information
What do you like best about the product?
It’s very easy to put in client information into SalesForce. You can be as broad or as detailed as you would like. It’s great if you need to write important notes on a client for other coworkers to see
What do you dislike about the product?
Some functions can only be done by an admin, but it seems like anyone should be able to do
What problems is the product solving and how is that benefiting you?
We needed to keep track of client visits and mailings and this helped keep everyone on the same page
Great service cloud solutions
What do you like best about the product?
Simplicity and ease of use along with the best possible support
What do you dislike about the product?
Old classic design is too clunky as opposed to lightning ui
What problems is the product solving and how is that benefiting you?
Built a client application for insurance agents
Great experience
What do you like best about the product?
Easy installation and thoroughly thought through design
What do you dislike about the product?
User Interfaces needs to be updated soon for easy utilization
What problems is the product solving and how is that benefiting you?
Easier platform integration
Salesforce Newbie
What do you like best about the product?
It’s the best CRM software out there! It is easy to learn the basics of the Support Console as well
What do you dislike about the product?
It can glitch often and requires a lot of maintenance
What problems is the product solving and how is that benefiting you?
Customer facing issues
Really rewarding
What do you like best about the product?
The report capabilities are very strong and diverse with this
What do you dislike about the product?
Limited possibilities with task functions. I wish there was more capabilities within creating task
What problems is the product solving and how is that benefiting you?
Much better tracking for sales
Good product
What do you like best about the product?
It’s easy to use and set up. I have used other CRM software in the past which had many issues.
What do you dislike about the product?
Costs are higher for my company than previous software used.
What problems is the product solving and how is that benefiting you?
Case management has become much easier. We like that we can set rules for interventions and paths for escalations, so our agents can build longer-term relationships with customers.
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