Salesforce Service Cloud
Salesforce, Inc.External reviews
6,948 reviews
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Desk.com review
What do you like best about the product?
The clean and streamlined look is great and easy to follow format. It's easy to search cases, link and merge different cases together.
What do you dislike about the product?
Sometimes when working in multiple cases/messages Desk tends to shut down or have glitches
What problems is the product solving and how is that benefiting you?
Coordinating with clients, communicating with vendors and placing orders. It is very useful staying in communication with various clients and being able to track orders. We also receive order confirmations and shipping/tracking information from vendors and it has been very easy and efficient to use.
Recommendations to others considering the product:
Take the time to figure out how to use certain features such as tags, auto resolve, etc.
Solid product being phased out for something bigger
What do you like best about the product?
Customer support is excellent. The product flows very well with great customization.
What do you dislike about the product?
Having to switch to Service Cloud. Their existing product is going away.
What problems is the product solving and how is that benefiting you?
Our software company relies on Desk for capturing all customer issues.
cloud platform
What do you like best about the product?
When you use Salesforce, you can look at every individual account, contact, task, event, and opportunity that’s tied to a lead, which gives your company a lot of information before approaching potential customers.
What do you dislike about the product?
there can be too much customization and the interface can be filled with cumbersome and tedious tools which can be seen as repetitive or distracting.
What problems is the product solving and how is that benefiting you?
Salesforce also lets you easily communicate with the other members of your team. The “Chatter” feature lets you talk with individuals or groups about work-related information, like clients, territory, and other essential details.
Easy to use and stores a lot of data.
What do you like best about the product?
I like the fact that it is cloud based and everyone at the company can see and share edits being made.
What do you dislike about the product?
There are so many things you can do with SF that sometimes they can be overwhelming.
What problems is the product solving and how is that benefiting you?
Utilizing the service as a database to store information of all our clients. Helps to keep things organized and easily accessible.
Great End User PaaS
What do you like best about the product?
Interface and User Friendliness . Reliability of Data.
It Delivers smarter, more personalized support anywhere across the platform with this Service Cloud.
It Support customers over their favorite channel.Improve your field service operations with a mobile-first experience that uses Einstein AI to ensure technicians have the right tools and parts to do the job right.
It gives customers the option to help themselves with a custom, branded community that connects them to shared knowledge, helpful peers, and subject-matter experts.
When your customers have questions, your customer service team needs to be equipped to answer them quickly and easily. When your customer service is frictionless, customers are more likely to return to your product or service. Service Cloud gives agents the tools to deliver an outstanding customer experience, enabling them to work faster and more productively, which improves customer satisfaction and reduces costs. And with Service Cloud and Customer Communities, you can create a self-service community that allows customers to tap into the best information about your product, connect with peers, or contact a support agent when needed.
The Salesforce Lightning Console was designed with agent productivity in mind. With features such as email to case, skills-based routing, macros, and milestone tracking, Service Cloud gives agents the tools to quickly and efficiently respond to customers on any channel. Agents enjoy a streamlined, intuitive experience that gives them a 360-degree view of your customers, a comprehensive knowledge base, and access to company experts. It’s not just about your agents; your entire organization can glean insights from a case history or help provide technical expertise that answers a common service question.
It Delivers smarter, more personalized support anywhere across the platform with this Service Cloud.
It Support customers over their favorite channel.Improve your field service operations with a mobile-first experience that uses Einstein AI to ensure technicians have the right tools and parts to do the job right.
It gives customers the option to help themselves with a custom, branded community that connects them to shared knowledge, helpful peers, and subject-matter experts.
When your customers have questions, your customer service team needs to be equipped to answer them quickly and easily. When your customer service is frictionless, customers are more likely to return to your product or service. Service Cloud gives agents the tools to deliver an outstanding customer experience, enabling them to work faster and more productively, which improves customer satisfaction and reduces costs. And with Service Cloud and Customer Communities, you can create a self-service community that allows customers to tap into the best information about your product, connect with peers, or contact a support agent when needed.
The Salesforce Lightning Console was designed with agent productivity in mind. With features such as email to case, skills-based routing, macros, and milestone tracking, Service Cloud gives agents the tools to quickly and efficiently respond to customers on any channel. Agents enjoy a streamlined, intuitive experience that gives them a 360-degree view of your customers, a comprehensive knowledge base, and access to company experts. It’s not just about your agents; your entire organization can glean insights from a case history or help provide technical expertise that answers a common service question.
What do you dislike about the product?
Network Delay and Jitter. Unusual Downtime.
What problems is the product solving and how is that benefiting you?
Vendor Management. Data Operations & Processes.
Unified way of storing huge data. Very Intuitive.
Unified way of storing huge data. Very Intuitive.
Recommendations to others considering the product:
Great Customer Oriented Platform for performing Vendor Management and storing information into a unified way. We started using Salesforce Service Cloud only about 2 weeks and have a already been fascinated with their way of operation.
Solid features
What do you like best about the product?
Easy to use. Tickets update quickly. Clean layout.
What do you dislike about the product?
Search function needs more filters to find old tickets faster.
What problems is the product solving and how is that benefiting you?
Ticketing system
Great product
What do you like best about the product?
Salesforce procides great training and beautiful design
What do you dislike about the product?
Hard to learn at first unless you have someone guide you through it
What problems is the product solving and how is that benefiting you?
Communication
Great on greater
What do you like best about the product?
Easy communication with other people and account management.
What do you dislike about the product?
Too much information in many different places.
What problems is the product solving and how is that benefiting you?
Solving customer relations issues using chats internally to help solve issues externally.
Salesforce.com Service Cloud
What do you like best about the product?
Data handling and reporting, dashboard and KPI building is flexible and simple for users.
What do you dislike about the product?
Up sells on licenses can begin to get expensive
What problems is the product solving and how is that benefiting you?
Centralization of data and the integration of diverse data sources. Resulting in single location for data access.
Recommendations to others considering the product:
Review your requirements and compare license levels and costs
Hard to learn easy to use
What do you like best about the product?
I really like how organised it is and how specific it can be
What do you dislike about the product?
There’s too many options of what you can do
What problems is the product solving and how is that benefiting you?
Our customers can send us their warranty information and it’s easier to track
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