Salesforce Service Cloud
Salesforce, Inc.External reviews
6,948 reviews
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External reviews are not included in the AWS star rating for the product.
Great expereince
What do you like best about the product?
Very powerful tool, and very robust program. The amount of detail it can track is amazing! Quick to access the info that you want.
What do you dislike about the product?
The biggest issue is this is going to be a large investment for your company!!! Make sure that your IT or support staff is up to speed before tackling the setup.
What problems is the product solving and how is that benefiting you?
huge problems . great insights in data
Salesforce Review
What do you like best about the product?
I do like that we are all able to leverage key data elements company wide
What do you dislike about the product?
I strongly dislike that for reporting - specifically charts - that you are unable to specify colors. Upon reviewing other customer feedback - this is a basic request of a lot of customers and it has not been addressed.
What problems is the product solving and how is that benefiting you?
Data and trend analysis
Great addin for salesforce software
What do you like best about the product?
I like that customers can easily chat with employees to get real time answers.
What do you dislike about the product?
I think the product will continue to get better.
What problems is the product solving and how is that benefiting you?
quick access, real time answers, customer service
Excellent system for managing emails and customer service concerns
What do you like best about the product?
I love being able to interact with other employees in Desk. We leave notes on threads to help employees make decisions and we pull in emails from several different sources.
What do you dislike about the product?
There can be problems at times with being logged out accidentally or Desk leaving a message before it sends, but this is rare.
What problems is the product solving and how is that benefiting you?
We are able to control several work email addresses in one place, making sure our customers are helped quickly.
Great for IT work
What do you like best about the product?
It's very helpful for organization of cases.
What do you dislike about the product?
Initially, it can be difficult to navigate.
What problems is the product solving and how is that benefiting you?
How our clients are feeling throughout our services as an IT. This feedback helps us grow.
Sf
What do you like best about the product?
It is easy to navigate once you get it. It does take time but it's very helpful
What do you dislike about the product?
Errors, bugs and inconsistent. I feel like like our developer team have to be constantly working on stuff
What problems is the product solving and how is that benefiting you?
Tracking information and conversation is the biggest one.
Recommendations to others considering the product:
Use it!
Service Cloud Review
What do you like best about the product?
That you can track how long an open item has been pending.
What do you dislike about the product?
Its a little clunky at times in terms of design
What problems is the product solving and how is that benefiting you?
Creating a security master
A little cluttered, but very useful
What do you like best about the product?
I liked that it organized thousands of emails in a logical way. By date, priority, etc.
What do you dislike about the product?
I didn't like the layout entirely. It was a little cluttered.
What problems is the product solving and how is that benefiting you?
It was used for an email database that hundreds of people used to answer customer problems. It helpfully placed them in order of topic and arranged it in a way that we could tell who had picked up what email.
Recommendations to others considering the product:
I think that it is efficient when using for mass numbers of people on one database. It would probably be overkill for just one small business's needs.
Simply the best
What do you like best about the product?
The ease of use. It's very easy for new users to pick up and master quickly.
What do you dislike about the product?
The reports are more difficult to manipulate and customize than I like.
What problems is the product solving and how is that benefiting you?
Being able to track accounts, contact made, cases worked, tickets closed and common solutions to recurring problems.
Best CRM platform
What do you like best about the product?
Easy to understand and implement. Best CRM platform in the world.
What do you dislike about the product?
The structure isn't great compared to other platforms.
What problems is the product solving and how is that benefiting you?
Almost all the problems.
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