Salesforce Service Cloud
Salesforce, Inc.External reviews
6,948 reviews
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External reviews are not included in the AWS star rating for the product.
Product Manager with IT Company, had a wonderful experience with Salesforce.
What do you like best about the product?
I love how the documentation system and how easy it is to keep track of client's issues. I also love all the free learning that they offer to better improve your skills with the product. Also love how easily customizable everything within SalesForce is.
What do you dislike about the product?
More automation can be done instead of manual click.
What problems is the product solving and how is that benefiting you?
Salesforce allows us to keep track of all of our clients effectively and gives us a cohesive space to document all client interaction. Tracking is much easier, as compared to any other product
Recommendations to others considering the product:
Sure, I would be more than happy to recommend
Useful but frustrating
What do you like best about the product?
How robust it can be, you can pretty much shape it to fit any need.
What do you dislike about the product?
It can be incredibly slow at times, it also has a pretty outdated interface.
What problems is the product solving and how is that benefiting you?
Customer support, used for all ticketing of cases
Great Platform
What do you like best about the product?
I love that we can have access to both internal issues and customer facing information all in one easy to use platform.
What do you dislike about the product?
The upgrade to the Lightning Experience has made several things difficult to navigate, but appreciating the fresh look!
What problems is the product solving and how is that benefiting you?
We are able to collaborate with other teams and have all of the needed information about each customer in one place.
Recommendations to others considering the product:
Great product and great people to work with!
a good sooution, acter you tailor it to fit your needs.
What do you like best about the product?
The ability to access the information from anywhere due to it being web based.
What do you dislike about the product?
The overall process to close out a ticket can be quite cumbersome.
What problems is the product solving and how is that benefiting you?
Ticket creation/closing, asset management, organizination, and condensing customer information.
Access
What do you like best about the product?
The single sign on with the other applications and how easily it is to swith screens.
What do you dislike about the product?
Too many options to include which can make it confusing
What problems is the product solving and how is that benefiting you?
Client orders in one plce
Much Needed
What do you like best about the product?
Salesforce is everywhere these days, you can't avoid it. It is extremely easy to use from both an administrator and a user standpoint. Support has always been great as well.
What do you dislike about the product?
It's easy to use but there is a learning curve in the beginning.
What problems is the product solving and how is that benefiting you?
Grants management.
Good Product
What do you like best about the product?
The ability to display the metrics in a dashboard that creates visuals.
What do you dislike about the product?
I think the graphics could be a little better in terms of the dashboard - there is a lot of unused space that could be utilized with more information so that we can get a better and more holistic understanding.
What problems is the product solving and how is that benefiting you?
Metrics reporting for client sales
Recommendations to others considering the product:
Get it!
Salesforce
What do you like best about the product?
Love that it’s a convenient place for the work I do to review tons of information. Ease of use is a bonus also because they layout is pretty simple.
What do you dislike about the product?
For my company doesn’t seem to be as up to date as I’d like it to be, but still convenient.
What problems is the product solving and how is that benefiting you?
Allows all of our agents to access information on a common ground level for property contracts.
Service Cloud is a Force!
What do you like best about the product?
I loved that everything was streamlined so that we all service requests and history was listed in a single place. It allowed us to move quickly when trying to resolve issues as quickly as possible.
What do you dislike about the product?
Our IT wasn't well versed so we had no, in-office support on how to use the program.
What problems is the product solving and how is that benefiting you?
We were able to transfer customers to different departments without there being confusion as to what was going on since everything was documented in Service Cloud. It significantly lowered are call times.
Sales force review
What do you like best about the product?
The customization is easy to use. the features that I like to work with includes the dashboard that gives you the yearly and quarter budget projections. I also like working with the reports.
What do you dislike about the product?
Salesforce could be cluttering sometimes. For example figuring out a way to eliminate data duplication without using a third party software.
What problems is the product solving and how is that benefiting you?
Donor and donation tracking
Recommendations to others considering the product:
I would recommend salesforce to any company
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