Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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A little cluttered, but very useful
What do you like best about the product?
I liked that it organized thousands of emails in a logical way. By date, priority, etc.
What do you dislike about the product?
I didn't like the layout entirely. It was a little cluttered.
What problems is the product solving and how is that benefiting you?
It was used for an email database that hundreds of people used to answer customer problems. It helpfully placed them in order of topic and arranged it in a way that we could tell who had picked up what email.
Recommendations to others considering the product:
I think that it is efficient when using for mass numbers of people on one database. It would probably be overkill for just one small business's needs.
Simply the best
What do you like best about the product?
The ease of use. It's very easy for new users to pick up and master quickly.
What do you dislike about the product?
The reports are more difficult to manipulate and customize than I like.
What problems is the product solving and how is that benefiting you?
Being able to track accounts, contact made, cases worked, tickets closed and common solutions to recurring problems.
Best CRM platform
What do you like best about the product?
Easy to understand and implement. Best CRM platform in the world.
What do you dislike about the product?
The structure isn't great compared to other platforms.
What problems is the product solving and how is that benefiting you?
Almost all the problems.
Product Manager with IT Company, had a wonderful experience with Salesforce.
What do you like best about the product?
I love how the documentation system and how easy it is to keep track of client's issues. I also love all the free learning that they offer to better improve your skills with the product. Also love how easily customizable everything within SalesForce is.
What do you dislike about the product?
More automation can be done instead of manual click.
What problems is the product solving and how is that benefiting you?
Salesforce allows us to keep track of all of our clients effectively and gives us a cohesive space to document all client interaction. Tracking is much easier, as compared to any other product
Recommendations to others considering the product:
Sure, I would be more than happy to recommend
Useful but frustrating
What do you like best about the product?
How robust it can be, you can pretty much shape it to fit any need.
What do you dislike about the product?
It can be incredibly slow at times, it also has a pretty outdated interface.
What problems is the product solving and how is that benefiting you?
Customer support, used for all ticketing of cases
Great Platform
What do you like best about the product?
I love that we can have access to both internal issues and customer facing information all in one easy to use platform.
What do you dislike about the product?
The upgrade to the Lightning Experience has made several things difficult to navigate, but appreciating the fresh look!
What problems is the product solving and how is that benefiting you?
We are able to collaborate with other teams and have all of the needed information about each customer in one place.
Recommendations to others considering the product:
Great product and great people to work with!
a good sooution, acter you tailor it to fit your needs.
What do you like best about the product?
The ability to access the information from anywhere due to it being web based.
What do you dislike about the product?
The overall process to close out a ticket can be quite cumbersome.
What problems is the product solving and how is that benefiting you?
Ticket creation/closing, asset management, organizination, and condensing customer information.
Access
What do you like best about the product?
The single sign on with the other applications and how easily it is to swith screens.
What do you dislike about the product?
Too many options to include which can make it confusing
What problems is the product solving and how is that benefiting you?
Client orders in one plce
Much Needed
What do you like best about the product?
Salesforce is everywhere these days, you can't avoid it. It is extremely easy to use from both an administrator and a user standpoint. Support has always been great as well.
What do you dislike about the product?
It's easy to use but there is a learning curve in the beginning.
What problems is the product solving and how is that benefiting you?
Grants management.
Good Product
What do you like best about the product?
The ability to display the metrics in a dashboard that creates visuals.
What do you dislike about the product?
I think the graphics could be a little better in terms of the dashboard - there is a lot of unused space that could be utilized with more information so that we can get a better and more holistic understanding.
What problems is the product solving and how is that benefiting you?
Metrics reporting for client sales
Recommendations to others considering the product:
Get it!
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