Salesforce Service Cloud
Salesforce, Inc.External reviews
6,947 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Ease of use
What do you like best about the product?
Interface is easily accessible and reporting features all data necessary.
What do you dislike about the product?
Too many customizations available when funneling through the choices.
What problems is the product solving and how is that benefiting you?
Help desk call volume reduction by 30%.
Benefits allow SSO technology to assist users with password management.
Benefits allow SSO technology to assist users with password management.
Customer support
What do you like best about the product?
I love that sales force is super simple to use, compatible with most everything, and the cloud storage is fantastic!
What do you dislike about the product?
The customization is expensive and getting technical support can be really hard.
What problems is the product solving and how is that benefiting you?
It allows us to connect with employees and coworkwers all over the world. It’s easier to share everything without having to go through so many hoops. Office productivity has increased!
Easy to pickup
What do you like best about the product?
I’ve been doing Salesforce customizations for less than 6 months. It’s very easy to use and very easy to pickup
What do you dislike about the product?
There is a lot you can do with it that you might not be aware of so it can be a bit overwhelming and they’re constantly coming out with new features
What problems is the product solving and how is that benefiting you?
Customizations to different business processes
representative
What do you like best about the product?
I like how easy it is to use and how up to date it stays
What do you dislike about the product?
Shuts down sometimes needs to work out those bugs
What problems is the product solving and how is that benefiting you?
It depends on the clients
Use of sales force for client management
What do you like best about the product?
User friendly, easy interface, sleek modern web design
What do you dislike about the product?
Can’t change the color scheme , every time the year changes the logo changes at the top with a tacky pic and the year .. just wished it was customizable
What problems is the product solving and how is that benefiting you?
Easily manage client databases that links to company database
Recommendations to others considering the product:
Train your staff members especially when updates are released
Desk is on the way out.
What do you like best about the product?
Desk is pretty straight forward and easy for agents to use. The support team is very good and are very timely in their responses any time we have a request for them. The helpdesk is also pretty robust and you can find answers to most questions in there.
What do you dislike about the product?
I am really concerned about the rumors that Desk is being phased out by Salesforce. Which means at some point it will be deprecated and we will be forced to move to a new platform. Reporting is a little clunky too. Wish that was a little better but doubtful it will improve since they are working on a new platform.
What problems is the product solving and how is that benefiting you?
We use desk to receive all of our inbound support emails.
Recommendations to others considering the product:
Good product, well priced, but being phased out from what I have been told from their sales and success teams.
Broad and useful
What do you like best about the product?
The ability to navigate into so much content within one application
What do you dislike about the product?
Sometimes it is hard to find things but you just have to take a little time poking around since the application had so much content
What problems is the product solving and how is that benefiting you?
Revenue and deadlines
Customers love it
What do you like best about the product?
Customers like it and enjoy the easy access
What do you dislike about the product?
It’s hard to reach older customers who are unsure about how to use it
What problems is the product solving and how is that benefiting you?
We love the connection with our customera
Very convenient when the entire team uses properly
What do you like best about the product?
I like tracking customer interactions at multiple touch points. If a customer calls in and spoke with someone else, I can see that information. If they should have gotten an email but say they didn't, I can log and track that, and resend it.
What do you dislike about the product?
Operational implementation - if a team member fails to properly log information, the whole system is flawed.
What problems is the product solving and how is that benefiting you?
Work accountability with tasks and cases.
Sales Force Future Tracking
What do you like best about the product?
That I can track my pipeline on future sales
What do you dislike about the product?
I can’t preview my notes I write in accounts
What problems is the product solving and how is that benefiting you?
Follow up calls
showing 2,561 - 2,570