Salesforce Service Cloud
Salesforce, Inc.External reviews
6,947 reviews
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Salesforce User
What do you like best about the product?
The simplicity of the software. It's easy to locate customers information.
What do you dislike about the product?
When it crashes. There are moments when the site is down.
What problems is the product solving and how is that benefiting you?
Being able to update customers cases and have the customer remain in communication with myself.
Recommendations to others considering the product:
N/A
Best crm experience
What do you like best about the product?
Configuration and online support for any problem. It's ideal crm system for most organisation
What do you dislike about the product?
None. There is really nothing that I dislike
What problems is the product solving and how is that benefiting you?
Easy to use
Configuration
Online support
Configuration
Online support
Salesforce review by sales support personnel
What do you like best about the product?
Ease of pulling up accounts with just account number.
Chatter functionality is very helpful in reaching a large group with a quick hit
Chatter functionality is very helpful in reaching a large group with a quick hit
What do you dislike about the product?
Once you hide a tab or section (like your feed), it doesn't stay hidden. You have to red-do it every time you go back to that section.
What problems is the product solving and how is that benefiting you?
Per the reps I support, they can house all info about an account in one place.
Good application
What do you like best about the product?
Easy and great application with customizing options, good user interface and user experience design.
What do you dislike about the product?
Can be more user-friendly, by improving it.
What problems is the product solving and how is that benefiting you?
Handling all customer services, billing, rebates, I've etc.
Streamlined user friendly experience
What do you like best about the product?
User friendly interface, social media integration to software makes it interesting and not boring.
What do you dislike about the product?
Redundancy of some links and information
What problems is the product solving and how is that benefiting you?
Service requests
Solid platform, scale and customize to perfection
What do you like best about the product?
Service Cloud delivers the all the information I need to solve my customers' issue, no matter if it is the first call for a configuration issue or a long time customer that has a lengthy history of problems.
What do you dislike about the product?
It took awhile to get all the views I needed in place slim down the amount of information I see based on the severity.
What problems is the product solving and how is that benefiting you?
Assisting customers with software install, configuration and problem reports. Salesforce Service Cloud has improved the time it takes to get the customer's issue resolve with accurate skill routing and SLA's.
Support business transformation with SFDC
What do you like best about the product?
Case and knowledge article integration has transformed the way we support customers.
What do you dislike about the product?
Expensive! Some system limitations are annoying, and debugging certain aspects of automation is maddening.
What problems is the product solving and how is that benefiting you?
Customer support on an ever growing product portfolio, onboarding ramp up time of new associates shortened, integration with other data sources and ERP. 360 degree view of customers when they call in for support.
Recommendations to others considering the product:
Be wary of their support. If you have a technical problem or need developer help, they are NO help, and google becomes your only help.
Good and useful
What do you like best about the product?
A lot of functions and a lot of things to do.
What do you dislike about the product?
Steep learning curve. Many functions, which some users may not really need.
What problems is the product solving and how is that benefiting you?
Customer Relation Management, Billing, Marketing (to an extend)
Recommendations to others considering the product:
It is a good software, if you are willing to take up with the steep learning curve and to learn all the features and possibilities the product offers.
An awesome support tool with lots of functions
What do you like best about the product?
It provides an easy way to provide customer support. Its built in feature lets us easily create, manage and follow up with the tickets.
There is an automatic mechanism for creating messages and generating emails, which really cuts the pace of extensive workloads. Everything happens on a ‘sales and networking’ basis, making the process scalable and very dynamic. I think that SFDC is an innovative solution for every developer (both from small and large businesses) to ensure cloud prosperity for his company.
There is an automatic mechanism for creating messages and generating emails, which really cuts the pace of extensive workloads. Everything happens on a ‘sales and networking’ basis, making the process scalable and very dynamic. I think that SFDC is an innovative solution for every developer (both from small and large businesses) to ensure cloud prosperity for his company.
What do you dislike about the product?
Speed was not that impressive, but I think that depends on the connection too. I get confused around the interface too; since I haven’t been using Salesforce long enough to understand which interface is suitable in a particular case.
What problems is the product solving and how is that benefiting you?
I think it improves our connection with clients. We are adding new features all the time, and we adjust it to any particular need we have.
Recommendations to others considering the product:
The flexibility in business use cases. Native case management with a combination of approval process and worklows. Health check on a service done in real-time. This can be made through Reports and Dashboard. Success community support.
Collaborative
What do you like best about the product?
It's on the cloud so it's easily accessible from any platform.
What do you dislike about the product?
Sometimes its slower to load on different devices
What problems is the product solving and how is that benefiting you?
Collaboration
Recommendations to others considering the product:
Great product to collaborate and is cloud based which makes it fast to use.
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