Salesforce Service Cloud
Salesforce, Inc.External reviews
6,947 reviews
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Salesforce Review
What do you like best about the product?
Best Place to Manage POs, check progress and manage client accounts
What do you dislike about the product?
Needs a little more structure. Would love to connect it to my managing tool
What problems is the product solving and how is that benefiting you?
Easy to manage clients POs, with its details
Great for having info. at your fingertips and for keeping everything in one place
What do you like best about the product?
Everything for an account or contact can be found in one place. No searching or opening new tabs etc.
What do you dislike about the product?
Syncing with HubSpot, that is our company's issue right now not necessarily SalesForce
What problems is the product solving and how is that benefiting you?
Having all information and activity for an account or contact in once place. No more tracking things through spread sheets or different databases.
Salesforce Service Cloud - Great App
What do you like best about the product?
It delivers customized service support anywhere within the Cloud. You can deliver support by phone, email, chat and instant messaging. Gives you so many options to connect with your customer on their preferred communication method.
What do you dislike about the product?
It takes a little while to learn all the different options available. Customization takes time and the training is a little longer than expected.
What problems is the product solving and how is that benefiting you?
It has increased efficiency and boosted overall customer satisfaction. Agents can use one platform to see all the customers background information
Recommendations to others considering the product:
If you want to deliver immediate and customized customer service support, this is the tool that can accomplish this.
Awesome
What do you like best about the product?
The best part is its Case Management abilities.We have status vales we can create Queues and assign them Cases.We have escalation rules
What do you dislike about the product?
I disliked that in Service Cloud they dont have Live Agent License we need to get separate live agent licenses
What problems is the product solving and how is that benefiting you?
We are solving Case Management problems
Recommendations to others considering the product:
Best for Case Management
Clear and concise
What do you like best about the product?
The ability for multiple team members to access the ticket desk
What do you dislike about the product?
notifications of new problems are not always top of the list
What problems is the product solving and how is that benefiting you?
We are a Saas based health tech company and many hospital marketers need a lot of hand holding - it's a new way of doing business. This systems keeps it all straight.
Recommendations to others considering the product:
Dedicate at least one person to monitor at ALL times, but that can vary as it is easy to learn and multiple users can become experts quickly
Salesforce Review
What do you like best about the product?
The ease of usage and the ability to quickly send items to the people in your sales distribution list. Having a quick key to click and just easily send emails using salesforce makes this one of the best applications you can use in this area of focus. Not having to use an entire new user interface or dashboard also is a great addition. Having Salesforce added into outlook makes all of this a very easy process with a quick 1 click send to all the colleagues and or sales associates you need to send to. I would easily suggest Salesforce to any sales type of companies.
What do you dislike about the product?
One of the biggest issues I have come across when using salesforce is the issue regarding the Salesforce key in outlook. It has had various issues through the time of me using the addition to my outlook. Having to call and have a help desk fix this about once a month is VERY annoying.
What problems is the product solving and how is that benefiting you?
Better communication with the clients and quick easy 1 click options to send emails to the appropriate people I need to send them to.
Recommendations to others considering the product:
I would recommend this to anyone that needs to have ease of usage for email purposes. This addition to your outlook is a greatly beneficial program that allows you to quickly access your contacts and email them easily.
Overly Customizable Tool
What do you like best about the product?
I enjoy that cases are more than an email. A chat can turn into an email and a phone call and yet all relate to the same case
What do you dislike about the product?
I dislike how 1 click in another software turns into 3-7 clicks in Service Cloud
What problems is the product solving and how is that benefiting you?
Service Cloud allows us to relate to the customer's issues in the various forms of communication that they want to engage us on.
Recommendations to others considering the product:
Know that you will need to spend a lot of work time up front to get it configured to what you want and probably hire a consultant company just to get it to a starting place.
Easy reporting and tracking. Essential software for companies
What do you like best about the product?
it is always a great experience. It is a premium software for big companies, and it has become the industry standard.
Pros
1. excellent CRM tools
2. Great analytics
3. Business growth metrics
4. Specific statistics
5. Company profile snapshots
Pros
1. excellent CRM tools
2. Great analytics
3. Business growth metrics
4. Specific statistics
5. Company profile snapshots
What do you dislike about the product?
1. Expensive
2. hard to get help sometimes
3. More options.
2. hard to get help sometimes
3. More options.
What problems is the product solving and how is that benefiting you?
Salesforce analysts to fix bugs, maintain the system, and help manage the tool.
Recommendations to others considering the product:
Yes, I would recommend.
a useful daily tool
What do you like best about the product?
i like the user interface of the classic SFDC webpages. Easy to navigate
What do you dislike about the product?
There are so many ways to customize that it is difficult to know the unknown unless exposed to other options by another person or during screenshares
What problems is the product solving and how is that benefiting you?
the most realized benefit is the ability to have the entire sales process in one system. our sales teams can log their work from end to end since we have an additional platform installed for the quote-to-cash process. this allows great visibility for leadership to know what's coming down the pipeline and allows marketing to better prepare supply
SF experience
What do you like best about the product?
I love how customizable it is, lots of places to look for data, knowledge base is included .
What do you dislike about the product?
Tracking q/a is a pain but once learned it's easy to keep up with. Find many agents not able to work SF seeing it as so much, in two weeks they're pros
What problems is the product solving and how is that benefiting you?
IT and CSR
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