Salesforce Service Cloud
Salesforce, Inc.External reviews
6,947 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Salesforce Review
What do you like best about the product?
User friendly system and comprehensively complete for intake of information.
What do you dislike about the product?
Can be slow depending on system used and amount of users on system.
What problems is the product solving and how is that benefiting you?
Consumer questions regarding pharmaceutical products.
Recommendations to others considering the product:
Good software for productivity
Service Cloud experience
What do you like best about the product?
The ability to easily impose structure on unstructured customer inquiries; ease of reporting and dashboard configuration; the ability to automate certain solutions with relatively few restrictions.
What do you dislike about the product?
API restrictions; out of box limitations (particularly as it means some custom validation rules); not as easy to integrate with other technologies as one might expect. I don't think that anyone in our business really understands how to utilize the Service Cloud in conjunction with other SFDC products.
What problems is the product solving and how is that benefiting you?
We've massively improved case resolution time with Salesforce as our CRM, and we've also improved our ability to report on CX trends in a timely, rigorous fashion. Salesforce is excellent in these instances.
Recommendations to others considering the product:
Service Cloud is a BIG product. Do your research and make sure you leverage it to the best of your abilities. Also, invest in some powerful SFDC resources, including admins of some sort.
I would recommend salesforce
What do you like best about the product?
I like that you can make reports with SF
What do you dislike about the product?
Depending on view sometimes you can't see
What problems is the product solving and how is that benefiting you?
Case Management. There are queues and reports you can make to easily track your work.
Useful
What do you like best about the product?
It has potential to be very useful and smart. It can be manipulated to do a variety of things.
What do you dislike about the product?
Sometimes it's sluggish and loads very slow.
What problems is the product solving and how is that benefiting you?
Documentation and a means of communication.
Recommendations to others considering the product:
It's customize able and user friendly and internet basedbased
Work very well and smoothly
What do you like best about the product?
It's very clear and easy to use. Friendly mobile interface, many useful features
What do you dislike about the product?
It just loads 20000 cases each time , i can't export all cases one time so i have to export them manually
What problems is the product solving and how is that benefiting you?
Supporting customers
salesforce service cloud review
What do you like best about the product?
super easy to use, there's a large customer base which makes it trustworthy
What do you dislike about the product?
at first really hard to use and pick up!
What problems is the product solving and how is that benefiting you?
wasted resources and saved lots of time
New service cloud user
What do you like best about the product?
The platform appears to be very extensible, and the design team is very responsive.
What do you dislike about the product?
Deployment to end users requires a significant culture and terminology change.
What problems is the product solving and how is that benefiting you?
We have great access to end user data, in a shorter reporting period.
Salesforce Review
What do you like best about the product?
We can easliy customize the UI as per the requirement. We can create accounts for customers, cases for their problems/ issues, we can track the conversations and we can have groups, followers etc.
What do you dislike about the product?
The process of integration is complicated. Salesforce is very easy to break and triggers are sensitive if not programmed correctly
What problems is the product solving and how is that benefiting you?
The customer service team and sales team can work a lot faster on their section since salesforce offers a very fast way of working on numerous things at the same time.
Recommendations to others considering the product:
Yes.
I use salesforce as a knowledge base
What do you like best about the product?
I like the fact that I can have access to all of the links that I need and it acts as a directory for me to drill down to what I need to complete the task.
What do you dislike about the product?
The limits between the sales cloud version and the service cloud version
What problems is the product solving and how is that benefiting you?
Organizing knowledge base articles.
Desk.com review
What do you like best about the product?
It is easy to set up and navigate. Fast and efficient customer service.
What do you dislike about the product?
You should be able to add additional features and customize things to your liking.
What problems is the product solving and how is that benefiting you?
Able to take my customer service global. The benefits have been improved growth within the company.
Recommendations to others considering the product:
Try it.
showing 2,621 - 2,630