Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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communication
What do you like best about the product?
send you the automatic information for the primary contact as a third party
What do you dislike about the product?
sometimes information goes in a wrong direction
What problems is the product solving and how is that benefiting you?
third party communication
Salesforce for work applications
What do you like best about the product?
I like how seamless it is and the great reporting that it provides for me.
What do you dislike about the product?
I dislike some of the connectivity issues that I have from time to time
What problems is the product solving and how is that benefiting you?
We use it in the office for providing updates on training and performance progress with our clients.
So much info in one place!
What do you like best about the product?
I loved using this software when working in the casino industry. It was so easy to locate events and contacts, which is extremely helpful when you have customers on the phone, waiting for information right then and there.
What do you dislike about the product?
The only thing I disliked about this program was that the organization of information could have been formatted better. I always felt like there were 5 different ways to find something, and there was, because of the disorganization of the site.
What problems is the product solving and how is that benefiting you?
Having a company's information all in one place, especially when you're working in the casino industry and people want info and answers NOW.
SalesForce Service
What do you like best about the product?
SalesForce Service Cloud is easy to use. The system is user friendly and intuitive.
What do you dislike about the product?
For my purposes I have found the product suits my needs. I have not encountered any issues that weren’t part of my introductory learning curve.
What problems is the product solving and how is that benefiting you?
Case management and social media engagement.
One of the best service cloud
What do you like best about the product?
User-friendly features and process of salesforce cloud
What do you dislike about the product?
Nothing to dislike ...I am used to of features
What problems is the product solving and how is that benefiting you?
Understanding customers needs and present our product to prospects
Easy to use and customizable
What do you like best about the product?
It’s easy of learning how to operate it as an end user in an organization
What do you dislike about the product?
Some parts appeared outdated and not with modern appearances
What problems is the product solving and how is that benefiting you?
Ticketing support issues. It’s easy to view historical information
Salesforce
What do you like best about the product?
It is very user friendly compared to other CRM software systems. I have used Cherwell, VTiger, and HEAT and it remains my favorite being in a technical role.
What do you dislike about the product?
Sometimes it freezes up but usually it is easily corrected.
What problems is the product solving and how is that benefiting you?
Entering customer tickets. Can easily organize the customer problem tickets.
Recommendations to others considering the product:
Very good product .There are soooo many different uses for this product. You can use for inventory management and also sales people. So many options !!
Salesforce service cloud has near everything
What do you like best about the product?
Many features and pretty much covers all that's required to run a service centre
What do you dislike about the product?
Bit clunky and feels outdated. Also developers are costly.
What problems is the product solving and how is that benefiting you?
Service support. Live chat.
Recommendations to others considering the product:
Make sure you test it out thoroughly and calculate roi as it amounts up adding features and licenses
Salesforce Service Cloud
What do you like best about the product?
It helps us stay on top of all things service.
What do you dislike about the product?
We have been very happy with the product.
What problems is the product solving and how is that benefiting you?
It allows us to see everything in one place, allowing us to be more efficient.
Salesforce is a great resource!
What do you like best about the product?
The ability to compile so many resources in one location makes my job that much easier!
What do you dislike about the product?
The amount of time it took to get licensing for additional staff.
What problems is the product solving and how is that benefiting you?
Use Salesforce to monitor device health ststus.
Recommendations to others considering the product:
Licensing
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