Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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The industry leader for a reason.
What do you like best about the product?
Implementation was fairly straightforward, and the system has been rock solid for us for years now. The 3x release schedule works great, as a lot of new features are added at no additional charge. The constant refinements and upgrades are a huge improvement over our previous systems, which would go years without an upgrade and then require a major one involving money, resources and downtime.
Service Cloud is infinitely customizable, even if we have not yet explored all the features to their fullest.
The Lightning UI console integrates everything a call centre CSR could need on one screen.
Since it is the industry standard, every vendor and third party app integrates seamlessly.
Support is fantastic, with online community and Trailhead learning.
Service Cloud is infinitely customizable, even if we have not yet explored all the features to their fullest.
The Lightning UI console integrates everything a call centre CSR could need on one screen.
Since it is the industry standard, every vendor and third party app integrates seamlessly.
Support is fantastic, with online community and Trailhead learning.
What do you dislike about the product?
License costs can add up, especially for storage.
Having both Classic and Lightning UIs can be confusing at times, and the movement to Lightning is happening slower than expected.
Features are announced well before they are widely-available and are sometimes over-hyped.
Having both Classic and Lightning UIs can be confusing at times, and the movement to Lightning is happening slower than expected.
Features are announced well before they are widely-available and are sometimes over-hyped.
What problems is the product solving and how is that benefiting you?
It gives us a single source of customer data and interactions. We have a better view of the customer and our contacts with them. It is cloud-based, so we are not reliant on our internal IT dept. to support operations and upgrades.
Recommendations to others considering the product:
If you can afford it and take advantage of all the features, it's the way to go.
Salesforce
What do you like best about the product?
The ease of using the cloud is great! I like that everything is laid out perfectly right in front of you.
What do you dislike about the product?
Sometimes it takes a while to load because it is a web based program - but all in all I don't really have much I dislike about it. We just started to use it so I don't have much to say.
What problems is the product solving and how is that benefiting you?
Helping customers deal with specific issues between their finance contracts and any other vendor issues.
Recommendations to others considering the product:
It's great if you really want to get to know your customers in a different aspect and give them the service you feel they deserve!
Salesforce Review
What do you like best about the product?
User friendly system and comprehensively complete for intake of information.
What do you dislike about the product?
Can be slow depending on system used and amount of users on system.
What problems is the product solving and how is that benefiting you?
Consumer questions regarding pharmaceutical products.
Recommendations to others considering the product:
Good software for productivity
Service Cloud experience
What do you like best about the product?
The ability to easily impose structure on unstructured customer inquiries; ease of reporting and dashboard configuration; the ability to automate certain solutions with relatively few restrictions.
What do you dislike about the product?
API restrictions; out of box limitations (particularly as it means some custom validation rules); not as easy to integrate with other technologies as one might expect. I don't think that anyone in our business really understands how to utilize the Service Cloud in conjunction with other SFDC products.
What problems is the product solving and how is that benefiting you?
We've massively improved case resolution time with Salesforce as our CRM, and we've also improved our ability to report on CX trends in a timely, rigorous fashion. Salesforce is excellent in these instances.
Recommendations to others considering the product:
Service Cloud is a BIG product. Do your research and make sure you leverage it to the best of your abilities. Also, invest in some powerful SFDC resources, including admins of some sort.
I would recommend salesforce
What do you like best about the product?
I like that you can make reports with SF
What do you dislike about the product?
Depending on view sometimes you can't see
What problems is the product solving and how is that benefiting you?
Case Management. There are queues and reports you can make to easily track your work.
Useful
What do you like best about the product?
It has potential to be very useful and smart. It can be manipulated to do a variety of things.
What do you dislike about the product?
Sometimes it's sluggish and loads very slow.
What problems is the product solving and how is that benefiting you?
Documentation and a means of communication.
Recommendations to others considering the product:
It's customize able and user friendly and internet basedbased
Work very well and smoothly
What do you like best about the product?
It's very clear and easy to use. Friendly mobile interface, many useful features
What do you dislike about the product?
It just loads 20000 cases each time , i can't export all cases one time so i have to export them manually
What problems is the product solving and how is that benefiting you?
Supporting customers
salesforce service cloud review
What do you like best about the product?
super easy to use, there's a large customer base which makes it trustworthy
What do you dislike about the product?
at first really hard to use and pick up!
What problems is the product solving and how is that benefiting you?
wasted resources and saved lots of time
New service cloud user
What do you like best about the product?
The platform appears to be very extensible, and the design team is very responsive.
What do you dislike about the product?
Deployment to end users requires a significant culture and terminology change.
What problems is the product solving and how is that benefiting you?
We have great access to end user data, in a shorter reporting period.
Salesforce Review
What do you like best about the product?
We can easliy customize the UI as per the requirement. We can create accounts for customers, cases for their problems/ issues, we can track the conversations and we can have groups, followers etc.
What do you dislike about the product?
The process of integration is complicated. Salesforce is very easy to break and triggers are sensitive if not programmed correctly
What problems is the product solving and how is that benefiting you?
The customer service team and sales team can work a lot faster on their section since salesforce offers a very fast way of working on numerous things at the same time.
Recommendations to others considering the product:
Yes.
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