Salesforce Service Cloud
Salesforce, Inc.External reviews
6,947 reviews
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External reviews are not included in the AWS star rating for the product.
Quick operation and stable interface
What do you like best about the product?
Very quick and smooth system. It adapts quickly and has small features that improve usability.
What do you dislike about the product?
Could have a slightly better UI experience, but it’s not that bad
What problems is the product solving and how is that benefiting you?
CRM, account management, case managt
Salesforce Review
What do you like best about the product?
Salesforce platform and customer support is awesome.
What do you dislike about the product?
Yet to find any drawback as of now. Will keep looking
What problems is the product solving and how is that benefiting you?
Makes our customers happier using the world’s #1 platform for service.
Recommendations to others considering the product:
Worthing using Salesforce Service Cloud
Flexible valuable asset
What do you like best about the product?
Salesforce cloud provides an easy to use web interfwce that works great for our techs in the field.
What do you dislike about the product?
At this time we have not run into any factors that hinder our day to day work.
What problems is the product solving and how is that benefiting you?
The availablity of our road techs to have full access to rhe crm application to do their work.
Good Platform With Potential
What do you like best about the product?
Search-ability within Salesforce is relatively easy. You can search by partial names, quotations, etc.
What do you dislike about the product?
Attachments linked directly into the chatter fields do not save if there is ever a "crash".
What problems is the product solving and how is that benefiting you?
Salesforce has allowed me and my team to keep track of our project pipeline and to keep communication lines open with our sales team.
Salesforce - Robust Management Tool
What do you like best about the product?
Salesforce is a great tool for any company with several avenues of business contact both internally and externally. The functionality to log tickets/cases via email and have an auto assign function is a real time saver. It's also great for projects/tickets that require several teams/team members' participation.
What do you dislike about the product?
I can't think of anything negative about Salesforce. It's a great tool.
What problems is the product solving and how is that benefiting you?
Working in a SaaS environment, some tickets require several points of contact. Salesforce is a great assigning and tracking tool. No more junked up inboxes or lost emails. It's all in Salesforce.
Amazing Service
What do you like best about the product?
I like it the most because it is convenient to use
What do you dislike about the product?
The complexity to change things and user management
What problems is the product solving and how is that benefiting you?
We follow our sales and support cases up through this software. We saved a lot of time and energy.
Recommendations to others considering the product:
Make sure you have a good business case and read on the different advantages and disadvantages. I think overall this is a very good product and can be of tremendous value to the business. Engage your key stakeholders and securebuy in.
Best tool out there
What do you like best about the product?
Ease of use, configeration, deployment and makes life so much easier.
What do you dislike about the product?
Cost of operation. Licensing is expensive.
What problems is the product solving and how is that benefiting you?
Help desk and call center. Make it easy to log and incident and report on.
Recommendations to others considering the product:
Best tool for ease of implementation. If you're in the edge..go for it .
Great for customer support
What do you like best about the product?
It's easy to use and review case history
What do you dislike about the product?
Case history can be clunky, as well as transferring case to another team.
What problems is the product solving and how is that benefiting you?
It's been a great tool for customer support. There's plenty of space to leave notes and comments, without being limited to character count.
Easiest service interface with supperieor integration options
What do you like best about the product?
I love that this is built on. The Salesforce platform. This means you have unlimited integration and customization options.
What do you dislike about the product?
I wish there was a timer on cases that was native to the platform. We log our time for all service cases and this would be very beneficial.
What problems is the product solving and how is that benefiting you?
This allows us to see a holistic view of our clients. You can see all Account, contact, opportunity and case activity in one system tying our internal departments together.
Recommendations to others considering the product:
Time card service
Great software
What do you like best about the product?
Lots of features, great search, easy to use, fast, issue tracking, personalized queues, email notifications
What do you dislike about the product?
Cost of maintaining..it's expensive for a licensing large number of users.
What problems is the product solving and how is that benefiting you?
Analytics and reporting.
Recommendations to others considering the product:
Except being expensive it is great.
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