Salesforce Service Cloud
Salesforce, Inc.External reviews
6,948 reviews
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Best experience
What do you like best about the product?
Cloud service is the next great technology and this application allows me to manage data easily.
What do you dislike about the product?
Nothing. Great service so far and I can guarantee it will improve.
What problems is the product solving and how is that benefiting you?
Cloud information security. It allow user to feel safe with personal information
Recommendations to others considering the product:
Best service and customer service.
Easy to Use
What do you like best about the product?
The usability of Salesforce brings it above the competition. There are some interesting web design choices sometimes, but it still retains usability.
What do you dislike about the product?
When there are painpoints in implementations. Say, you suddenly don't feel like having the capacity to edit literally every field from what looks like a static form page in a single click. Also other CRM pieces of software have the ability to drag and drop attachments into a case. Why is that not here?
What problems is the product solving and how is that benefiting you?
Successfully implemented a CRM solution
CRM management is great
What do you like best about the product?
search functionality is super useful and the software is easy to use
What do you dislike about the product?
The tab system for opening and searching
What problems is the product solving and how is that benefiting you?
case management. It is easy to track work
Great
What do you like best about the product?
I very much enjoy the ability to make sales referrals to a colleague, sometimes in a different state, and know that my customer will be taken care of.
What do you dislike about the product?
At times it can be challenging to search customers with the database
What problems is the product solving and how is that benefiting you?
We are mostly utilizing this service to refer solutions to an individual to convert it to business
Salesforce for customer service
What do you like best about the product?
The ability to organize a lot of information and do my job more efficiently.
What do you dislike about the product?
Some text boxes are too small; the way the emails come through without formatting.
What problems is the product solving and how is that benefiting you?
We are solving the problem of how to have customer information in one place with full visibility throughout the company
Recommendations to others considering the product:
Steep learning curve but very useful
Experience Implementing in Service Cloud
What do you like best about the product?
Service Cloud has a lot of functionality that can be use for our clients. You can design the layout of service cloud to meet any needs your client might want. if your client wants it customized there are a lot of workarounds to be able to do that.
What do you dislike about the product?
I don't like the impact that happen from switching to Lightning over Classic. Salesforce still has some work to do on making them similar and giving Lightning all the same features.
What problems is the product solving and how is that benefiting you?
You are creating an user friendly experience for many call center reps. It saves times for companies who are working in customer service. There are many benefits in bring your company over to Service Cloud. I do believe that Lightning is the better benefit for a component who is just switching to Salesforce.
Recommendations to others considering the product:
I think it is a worth while investment for a company. It helps a company be more efficient and have a better user interface for our call center employees.
Salesforce
What do you like best about the product?
Salesforce allows for a very interactive development within my organization. Salesforce gives the opportunity to all stakeholders within a new implementation a chance to communicate and see the overall progress of the entire project.
What do you dislike about the product?
Salesforce is very intense as far as the training required and the development of features your company requires.
What problems is the product solving and how is that benefiting you?
The company is attempting to create an all-in-one ticketing system for all stakeholders within a new development.
Zendesk simplified our IT support queues
What do you like best about the product?
Easy to navigate and sort requests, easy to submit requests for different workflows
What do you dislike about the product?
Knowledge base can be hard to navigate sometimes.
What problems is the product solving and how is that benefiting you?
Salesforce allows our students who contact us for assistance to be routed to the appropriate service professional in a quick and thorough manner and helps us help them.
Desk is great
What do you like best about the product?
Desk is user friendly and easy to navigate.
What do you dislike about the product?
i have had a lot of trouble with reporting - it is hard to build reports and the business insights tool can be very slow.
What problems is the product solving and how is that benefiting you?
Helping customers via email and chat. Tracking the types of inquiries we receive from these customers.
Sales Force Service Cloud
What do you like best about the product?
The software is compact, organized and cuts down on multiple softwares being needed.
What do you dislike about the product?
Lack of customization, multiple clicks to do a simple task.
What problems is the product solving and how is that benefiting you?
Multi-departmental communication, multiple software error gap.
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