Salesforce Service Cloud
Salesforce, Inc.External reviews
6,948 reviews
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Adequate
What do you like best about the product?
Ease of use contacting customers via email
What do you dislike about the product?
Navigation to other sections , such as docusign
What problems is the product solving and how is that benefiting you?
Customer support by email is made simple.
Salesforce Service Cloud - Contact Centre Back Bone
What do you like best about the product?
All our interactions and information is in one place - any way a customer contacts us shows all in one place.
What do you dislike about the product?
The needs of our business required us to make lots of customization's - the customization's are now causing us issues and we have to reengineer - In summary salesforce is great the way its supposed to be used.
What problems is the product solving and how is that benefiting you?
Keeping everything in one place!
Easy to manage contracts and entitlements
What do you like best about the product?
Service Contracts & Entitlement Management, Omni Channel and Live Agent
What do you dislike about the product?
Service Cloud Console performance when loading list views
What problems is the product solving and how is that benefiting you?
Addressing automatic routing of cases/leads via Omni channel and integrating it live agent.
User-friendly, but needs improvement
What do you like best about the product?
Salesforce is easy to navigate once you get the hang of it, with a friendly interface.
What do you dislike about the product?
In the year I used it, there were several glitches in various areas with no clear way to work around them.
What problems is the product solving and how is that benefiting you?
I used it to look up donor accounts and edit their payment histories to reflect receipts from Kimbia.
Recommendations to others considering the product:
Good way to keep track of donors and account histories, but has lots of room for improvement.
Great Software
What do you like best about the product?
SFDC Force.com platform is great to use and does so much.
What do you dislike about the product?
Sometimes, while implementing, there could be some bugs or limitations
What problems is the product solving and how is that benefiting you?
Cases, Emails, integrations
I like Salesforce
What do you like best about the product?
I like using Salesforce, because it's pretty easy to use and navigate. For the most part, you can play with it and teach yourself how to navigate through it, even if you aren't familiar with using it. I also like that the layout is consistent across companies, so even though I've used it with three different companies, all of the functionalities and layout is pretty similar.
What do you dislike about the product?
What I wish was different about Salesforce is making it a little easier to customize when looking at my open tasks, sales pipeline, etc.
What problems is the product solving and how is that benefiting you?
Benefits I am solving with Salesforce is being able to easily track and time how long it takes me to complete tasks. Others are also able to review my tasks to track if they are complete.
Recommendations to others considering the product:
It is very easy to use and helpful with tracking tasks, sales, etc.
Review of Salesforce
What do you like best about the product?
I liked how organized and beneficial it was to my office. I used it for a higher education department and it kept us organized.
What do you dislike about the product?
I didn’t like how it took awhile to get things fixed if we had a glitch.
What problems is the product solving and how is that benefiting you?
My previous job used this to get all of our potential students and alumni in one spot. That is helpful.
Great for keeping track of communication history!
What do you like best about the product?
I like that I can keep track of my students/clients and note how often we are communicating with them
What do you dislike about the product?
I dislike that it will not automatically merge duplicate contacts
What problems is the product solving and how is that benefiting you?
Definitely see the benefits of being able to keep track of previous contact and conversations
Salesforce for Case Management
What do you like best about the product?
Salesforce is intuitive, easy to use, able to be migrated with outside systems, and aesthetically appealing.
What do you dislike about the product?
The security piece can be extremely complex for large companies.
What problems is the product solving and how is that benefiting you?
Case management
Rajesh review
What do you like best about the product?
Ease of configuration and ease of use and
What do you dislike about the product?
Call center plugin does not work and switch to lightning is impacted
What problems is the product solving and how is that benefiting you?
Call center
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