Salesforce Service Cloud
Salesforce, Inc.External reviews
6,948 reviews
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External reviews are not included in the AWS star rating for the product.
Service Cloud is the Best
What do you like best about the product?
Service cloud's ease of use is great! I was able to teach my team the "works" within minutes!
What do you dislike about the product?
Pricing is not as efficient as I'd like, it'd be much better if it aligned with our revenue.
What problems is the product solving and how is that benefiting you?
Able to reach my customers much sooner than before
Recommendations to others considering the product:
Don't look elsewhere, Salesforce has everything you need!
Connecting the Client Experience
What do you like best about the product?
The flexibility of the platform is second to none and saves us time and energy.
What do you dislike about the product?
Cost is difficult to stomach sometimes as we add users
What problems is the product solving and how is that benefiting you?
Connecting the entire client experience into one place including reporting
Service Cloud makes my customer happy
What do you like best about the product?
easy to setup, and easy to use allows the support rep to get the full picture
What do you dislike about the product?
expensive and required integrator to setup
What problems is the product solving and how is that benefiting you?
manages all the cases
ServiceCloud ?Info
What do you like best about the product?
I love ServiceCloud. I used the console and all the good features
What do you dislike about the product?
There are some customizations which are not possible
What problems is the product solving and how is that benefiting you?
contact management
Service requests
What do you like best about the product?
Keep customer happy with a single platform
What do you dislike about the product?
No whatsapp integration but i believe that in future will be possible
What problems is the product solving and how is that benefiting you?
All channels in one place
Recommendations to others considering the product:
For sure
Salesforce Service in many ways
What do you like best about the product?
Scalability of platform and multiple use cases
What do you dislike about the product?
Cost of licensing - and annual prices increases
What problems is the product solving and how is that benefiting you?
Problems: Central hub for customer information, back office order processing, case management for IT help desk
Benefits: Increased productivity, increased accuracy, improved efficiency
Benefits: Increased productivity, increased accuracy, improved efficiency
Great User friendly!
What do you like best about the product?
This is very user-friendly for our clients and easy to install.
What do you dislike about the product?
Slow upload sometimes but may be our internet.
What problems is the product solving and how is that benefiting you?
None.
Recommendations to others considering the product:
Definitely worth trying!!! You won't regret it.
Implement the service cloud
What do you like best about the product?
Very easy to implement and user friendly
What do you dislike about the product?
actually, there is nothing I can say I dislike
What problems is the product solving and how is that benefiting you?
We use it for internal and external cases
Improved my support team’s productivity
What do you like best about the product?
Service cloud let’s you configure a bunch of different frames into one screen, allowing you to display the information that is most pertinent to your support techs. Add in macros and KB recommendations, and you can really impact how efficiently your team can work.
What do you dislike about the product?
There’s not much I dislike about service cloud. Like all salesforce apps, it’s a bit pricey, but worth every penny.
What problems is the product solving and how is that benefiting you?
We’re able to do a much better job of pushing customers to knowledge base articles and how to videos in our community now, and can track where need to improve.
Love this product
What do you like best about the product?
great for support team / the all team is working on it
What do you dislike about the product?
maybe very complex to set up and configure but its a great tool
What problems is the product solving and how is that benefiting you?
support team needs
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