Salesforce Service Cloud
Salesforce, Inc.External reviews
6,948 reviews
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Salesforce Review
What do you like best about the product?
Convenient to use and has an application where you can work even if you do not have an internet connection.
What do you dislike about the product?
Transition between several transactions can be tedious as you have to go through multiple screens.
What problems is the product solving and how is that benefiting you?
We used Salesforce to be more efficient. Tracking of leads became more systematic as a result.
Recommendations to others considering the product:
N/A.
Very useful tool
What do you like best about the product?
It helps with our workflow and helps keep track of all the data.
What do you dislike about the product?
Nothing comes to mind. Good tool overall.
What problems is the product solving and how is that benefiting you?
keeping track of all the data
Salesforce Review
What do you like best about the product?
Information can be found using a variety of search tools. Easy navigation.
What do you dislike about the product?
Format makes it easy to make mistakes and the work flow is sometimes counterintuitive.
What problems is the product solving and how is that benefiting you?
Assisting consumers affiliated with our clients. We track issues across partners and report tickets for review.
Data Data and more Data
What do you like best about the product?
I use this primarily in connection with Zendesk, and find that Salesforce can be customized for whatever information you need.
What do you dislike about the product?
To someone that isn't an admin and doesn't use it every single day, it's not very intuitive or user-friendly. It's tailored more for the developers than for the occasional user.
What problems is the product solving and how is that benefiting you?
Salesforce can connect with a ton of other programs, and we use it as our main source of truth when it comes to our customers. Everything from leads, to contracts, to onboarding happens through Salesforce and feeds to other programs as needed.
Great Non-Profit Version
What do you like best about the product?
Functionality and ease of use. Tracking.
What do you dislike about the product?
No easy de-duplication process built in.
What problems is the product solving and how is that benefiting you?
Maintaining database of donors. Great at tracking and building reports and charts.
Satisfied Beginner
What do you like best about the product?
I like how I can ask a question on the forum and get an answer within 24 hours. Or I can search and find an answer pretty quickly.
What do you dislike about the product?
There is no LIVE Support. There are some projects that I need some support right away but I have to wait.
What problems is the product solving and how is that benefiting you?
We are able to organize how data and donor base. We have been able to create reports that allow us to pull up quick list of people that meet a certain criteria.
Flexible & User Friendly
What do you like best about the product?
It is really user friendly. I am not a very "technologically minded person" and I find it easy to use.
What do you dislike about the product?
Nothing, really. All the aspects I need to use it for are great.
What problems is the product solving and how is that benefiting you?
Still exploring how much we can use it for. Been a great way to organize our database, and run reports for making lists for prospecting, etc.
Quite easy to use
What do you like best about the product?
Quite easy to use. I like how easy it is to use this app on my phone when I am away from my laptop
What do you dislike about the product?
Dislike that this app is not super iPhone friendly and that is easier to type on my laptop
What problems is the product solving and how is that benefiting you?
We use this to write therapy notes after sessions so we are capturing the session as soon as they happen
we use salesforce for our crm needs and integrate with Netsuite as it was already designed as such
What do you like best about the product?
its cloud and I feel based on the fact that I used Symantec Act before this is a superior product compared to ease of use and ability to be self taught with inhouse tutorials we haven't really spent much money on hiring additional consultants to help us with training. we did easily hire a new adminstrator.
What do you dislike about the product?
not able to integrate fully with netsuite and we spent a lot of time investigating the integration with consultant from both sides
What problems is the product solving and how is that benefiting you?
we use it to store contracts and retainers for our business so generally it does meet our needs but as indicated for a cloud based software the support was so so when we wented to integrate.
Recommendations to others considering the product:
well you need to use salesforce on a regular basis
Great Organization
What do you like best about the product?
Salesforce offers many ways to organize, attach, and plan.
What do you dislike about the product?
Dated icons within the platform, hard to navigate
What problems is the product solving and how is that benefiting you?
Organization and internal communication
Recommendations to others considering the product:
No additional recommendations
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