Salesforce Service Cloud
Salesforce, Inc.External reviews
6,948 reviews
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Hard to start but AMAZING once started
What do you like best about the product?
When I first logged into Salesforce, I was totally lost. We were using it primarily as a CRM that just held people's information. We didn't track donations very well. Now we have worked with a developer and there is so much you can do with it. There are so many integrations that make it easy to utilize. Being able to go from Gmail, and mailchimp straight into salesforce is amazing. We are able to better track donations, potential donors and so much more.
What do you dislike about the product?
Like I mentioned before it is hard to start. If you have no experience in Salesforce, it can be quite intimidating. Once you have training, or just a colleague who knows salesforce you can do so much.
What problems is the product solving and how is that benefiting you?
We are able to better track our donations. This helps us to keep track of donation leads, who has given when and what.
Recommendations to others considering the product:
Get trained or find someone who knows how to use the software.
Lots of use cases and integrations
What do you like best about the product?
Salesforce can be highly customized to whatever your needs are, and integrates with a number of other tools. It's great for managing client accounts, relationships, tasks, and more. It can be set up for an almost complete workflow solution.
What do you dislike about the product?
The amount of customization available. While it's great once it's complete, it can take time for functionality to be added. Additionally, some items are configured as is and aren't the most intuitive, so there's a learning curve.
What problems is the product solving and how is that benefiting you?
CRM, including contact information, surveys, account details, status, file management, collaboration, and more.
Recommendations to others considering the product:
It's a great product and you can make it fit your business needs. That said, it will take some time to set up and connect products. It will also take time for the team to learn all the use cases and workflow.
Program manager in nonprofit
What do you like best about the product?
Project plan through sales force. Great for staying on top of deadlines
What do you dislike about the product?
When a profile is not saved and info is lost
What problems is the product solving and how is that benefiting you?
The reports we track and produce allow us to provide compelling information to donors to help out non-profit to continue to thrive.
Recommendations to others considering the product:
None that I can think of
SF Review
What do you like best about the product?
The information in the accounts is easy to access and edit. I am able to pull a variety of reports and analyze different data sets.
What do you dislike about the product?
When searching for accounts and reports, you must use the specific name, spelling, and punctuation or it will not show up.
What problems is the product solving and how is that benefiting you?
Allowing our Sales people to follow up with their opportunities and organizing our customers information.
Valuable tool
What do you like best about the product?
I've used Salesforce in two different fields, and while I was able to change the interface of the program to be different for each application, it still had the same familiar feel. Easy to use and navigate. An invaluable tool when it comes to client relations.
What do you dislike about the product?
It's almost too customizable. There are so many components to Salesforce, it can sometimes be easy to get lost for new users.
What problems is the product solving and how is that benefiting you?
This was used to track customer interactions and keep tabs on which topics were coming up most often from clients. It allowed the company to pinpoint areas where improvement was needed, and follow up with clients if necessary.
Recommendations to others considering the product:
If you're looking for a customizable CRM with excellent support, I highly recommend Salesforce.
Gets the Job Done
What do you like best about the product?
I like that the Salesforce Service Cloud allows our team to manage our clients, but also allows me to seamlessly login to our own portal by serving as an interface to it.
What do you dislike about the product?
I wish that logging into the portal took one less click - i.e. it was an icon on the main page and not an arrow drop down.
What problems is the product solving and how is that benefiting you?
We use it to ticket our various client issues, manage client information, and interface with out website. It helps us keep track of incoming requests.
Recommendations to others considering the product:
I like that by having our ticket management system within the SSC our users can easily, and with only entering their information once, also get into our system.
Visual and easy to use yet robust enough to handle all complex relationship management tasks.
What do you like best about the product?
Change information, sort information, query database to find information quickly, filters to merge duplicate information.
What do you dislike about the product?
Add ons offer additional functionality but make SFDC more complicated without a comparable reward.
What problems is the product solving and how is that benefiting you?
Easily keep track of customers, dates and content of communication. Good program to construct historical data on account.
Recommendations to others considering the product:
Use the tutorials to learn ways of using SFDC more efficiently.
Web based solutions at your fingertips
What do you like best about the product?
I like that i can use the platform on the go. Mobile and web based programs make my job much easier. I do not have to be at my desk to service my customers and clients. In depth reports and searches make it easier for my to accomplish my tasks
What do you dislike about the product?
Sometimes it can be sluggish as it is web based. I am dependent on the network i am on
What problems is the product solving and how is that benefiting you?
Faster customer service. Problem solving with the platform makes our delivery faster.
Recommendations to others considering the product:
Definitely recommend for ease of use
Very Organized!
What do you like best about the product?
I love that you can put so much information in one place, makes it easy to view customers profiles!
What do you dislike about the product?
How many different steps you have to take to create an issue/assign it to the correct department.
What problems is the product solving and how is that benefiting you?
Customer issues, anything from customers being down to new numbers needed. Its beneficial that we now have an email space where you can see all the cases associated with once customer.
Salesforce
What do you like best about the product?
very easy to understand and navigate. figure out yourself
What do you dislike about the product?
at this time, there isn't anything that I dislike about Salesforce
What problems is the product solving and how is that benefiting you?
We keep customer contact info within Salesforce, log calls and emails, etc.
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