Agentforce Service
Salesforce, Inc.External reviews
6,966 reviews
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Great Customer Service Solution for Small Company
What do you like best about the product?
Desk makes it easy to create macros (or snippets) for commonly used responses and allows you to create convenient filters and rules to automize and customize many common support processes.
What do you dislike about the product?
Sometimes the setup/relationship between filters and rules can get tricky and strangely-enough the classic version of Desk offers more features than NextGen.
What problems is the product solving and how is that benefiting you?
We use Desk to offer email support for our company. The benefits that we've seen is that Desk really helps us to make customer service responses faster and more intuitive.
Good
What do you like best about the product?
Well organized, a good alternative to spreadsheets for data entry.
What do you dislike about the product?
Not quick to learn, can be difficult to navigate if you aren't sure what you're looking for.
What problems is the product solving and how is that benefiting you?
It's not always straightforward. Once you get the hang of it, its fine but when you're first starting it can be troublesome.
Solid workhorse for tech support
What do you like best about the product?
Integration with sfdc platform ability to customize to business needs
What do you dislike about the product?
Workflow could be improved. Complexity in deploying.
What problems is the product solving and how is that benefiting you?
Tech support
Really simple and quick
What do you like best about the product?
There wasn't any superflous steps, and didn't have to repeat myself with getting data in.
What do you dislike about the product?
Asked a bit too much for satisfaction ratings, and making sure they are on the right track as a service/product.
What problems is the product solving and how is that benefiting you?
Quicker time to resolution, smooth integration with the rest of my salesforce data on customers, internal opportunities, etc.
Lot's of great tools and add ons that immeditally add value to business.
What do you like best about the product?
Sales Force Apps are very powerful. It's important to have someone very knowledgable with how Salesforce works.
What do you dislike about the product?
Per license cost is expensive. Standard support is slow to respond.
What problems is the product solving and how is that benefiting you?
Improve customer service to customers. Improve tracking incidents.
Recommendations to others considering the product:
Salesforce Service Cloud works well if you understand how their workflows are used and if you need an easy way to connect customer tickets with customer info in sales force.
Salesforce Cloud Review
What do you like best about the product?
Tasks make account management of large book sizes maintainable, Nothing goes missing or over looked with Outlook Email Log, Account Management and Sales work better together with Opportunity Identification tracking. the entire platform is customizeable and detail oriented to fit the needs of your organization
What do you dislike about the product?
The console view could be a little more updated and visually appealing. Overall the visuals of salesforce appear archaic to some of their competitors. The email FROM Salesforce also never appears formatted well and could be improved. Customizing SF for your organization can be a difficult task and a long process. the price point is also higher than competitors.
What problems is the product solving and how is that benefiting you?
Easy account management and communication with clients, tracking, sales and closing the opportunity loop , client communication integration, activity tracking with reporting. Tasks to assign to yourself and teammates help to make sure that you never miss a beat in keeping your clients happy and up to date. overall it improves speed of workflow.
Recommendations to others considering the product:
It can be a bit pricey from what I have heard but the features are much more robust and there are so many customizeable features. I have used Salesforce in 3 different companies and each company used it a little different or had extra features that made the platform unique to your organization. I believe it is essential for account documentation and closing the loop on sales pipeline. Nothing goes missing when all emails and calls are synced to salesforce.
Salesforce makes things easier!
What do you like best about the product?
I like the streamline look of salesforce compared to our older ticketing system, its so much easier to use and we can integrate so much into it for all our departments!
What do you dislike about the product?
Nothing to dislike. Its made our processes so much faster
What problems is the product solving and how is that benefiting you?
We were able to re establish a much better line of communication with our higher levels of support since we all use the same ticketing system rather then multiple systems. Enables us to provide better service to our clients!
Safeforce
What do you like best about the product?
It is a very user friendly program. We were able to train on it within a week, and put it to use by week two.
What do you dislike about the product?
There is nothing I really disliked about the system. I was just unhappy at learning something new.
What problems is the product solving and how is that benefiting you?
Our marketing department was able to track project possibilities through the life of the project. It was great to be able to see the workflow all in one place.
salesforce for CRM
What do you like best about the product?
Salesforce is a smart tool to process and log all customer contacts. It is easy to have access and link together all their information and previous cases.
What do you dislike about the product?
I would love to be able to open more tabs at the same time without having to click and go back to the page...
What problems is the product solving and how is that benefiting you?
phone and email contacts and account management
we still use an outside site to process the customer's accounts but the salesforce is linked to it and it is where we first start our conversations
we still use an outside site to process the customer's accounts but the salesforce is linked to it and it is where we first start our conversations
Salesforce promotes collaboration
What do you like best about the product?
I love how you can utilize the system (made for sales functionality) to collaborate, boost energy, support one another, show each other support and give credit for jobs well done. I like how you can utilize the "public forum" (we had it for the whole company, our individual office/location, and also for certain groups (client support, sales teams, divisions, etc.) Its a great software for sales environments.
What do you dislike about the product?
I don't like how certain groups have certain access, dividing the groups. It's OK for the sales team/upper level as they can see more client information/etc. This could have just been how our company set up the access for different groups - I was also part of the "launch" and the initial company wide implementation.
What problems is the product solving and how is that benefiting you?
collaboration, sales support, overall awareness of client needs, etc. We were all able to see information, posts, share information with each other, and see status' on global clients to compare process' and benefit from each other.
Recommendations to others considering the product:
I think this is a great product. It seems very versatile and can be implemented in many different industries and functions of a business. Great for companies who are looking to increase company investment, collaboration, team work, etc.
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