Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
6,918 reviews
from
External reviews are not included in the AWS star rating for the product.
Gets the job done
What do you like best about the product?
Overall, Desk.com works great for our needs. The ability to auto label, filter, and manage multiple help centers is great.
What do you dislike about the product?
NextGen is missing some functionality that is available in the older version of the platform.
What problems is the product solving and how is that benefiting you?
The biggest benefits are:
1 - Managing multiple help centers
2 - Analytics and labeling cases
1 - Managing multiple help centers
2 - Analytics and labeling cases
Recommendations to others considering the product:
The knowledge base is generally pretty helpful, and you can probably save yourself some time by checking it out before reaching out to the support team.
Desk is great!
What do you like best about the product?
We like that all customer emails, for all staff can easily be found (and searched).
What do you dislike about the product?
sometimes it runs slow.
Also when a customer responds & has HTML in their email, sometimes we cannot see what they write. We have to click to "view HTML" to find it. Makes it easy to miss responses
Also when a customer responds & has HTML in their email, sometimes we cannot see what they write. We have to click to "view HTML" to find it. Makes it easy to miss responses
What problems is the product solving and how is that benefiting you?
All of our staff are able to answers customer's questions - Desk helps us keep things from slipping through the cracks!
Desk has been incredibly integral to our support team and they are so helpful all the time!
What do you like best about the product?
Their support and multi-brand features are great!
What do you dislike about the product?
Not great chat options, but they do provide integrations.
What problems is the product solving and how is that benefiting you?
Multi-brand support and Analytics
Recommendations to others considering the product:
Chat is not strongest, but provides integrations for chat services. Otherwise, superior tool.
Partner Manager
What do you like best about the product?
The feature set and that it falls into the Salesforce umbrella.
What do you dislike about the product?
Excited to see video incorporated more in Service Cloud. This will help in better communicating with customers.
What problems is the product solving and how is that benefiting you?
Better management of the service ecosystem.
Recommendations to others considering the product:
Video, video, video and more video.
Service cloud is great!
What do you like best about the product?
Not all of salesforce's product would I recommend this highly (marketing cloud is a no no for now), but I love service cloud. Functionality and the ease of use of that functionality are key.
What do you dislike about the product?
The system can be buggy, but my rep is a huge help.
What problems is the product solving and how is that benefiting you?
We're creating dedicated support communities for our clients.
Great Solution for all Customer-facing Employees
What do you like best about the product?
In my role, I find the solution very easy-to-use for monitoring tickets. It includes lots of features that go above and beyond my use case, but useful to know that they are available as we scale usage.
What do you dislike about the product?
I haven't encountered any problems with Salesforce yet.
What problems is the product solving and how is that benefiting you?
In conjunction with Sales Cloud, this solution provides all customer-facing employees (sales, marketing, services, support) with full view of customer interactions.
Salesforce.com Service Cloud Review
What do you like best about the product?
We have been using Service Cloud for 3 years now and it works really well. This past summer we expanded our use by implementing Email to Case. The roll out of this feature went pretty well and we are still using it today, it is a feature that has saved our team a lot of time and has virtually eliminated the need to copy/paste content into a Task in Salesforce.com from an email.
We could not go back to serving our customers without it.
We could not go back to serving our customers without it.
What do you dislike about the product?
Difficult to find solutions in the App Exchange to problems that appear to be easy to resolve. There are resolutions out there that only address parts of our problems. Would be nice to be able to merge multiple solutions in the App Exchange together.
What problems is the product solving and how is that benefiting you?
One big business problem we solved was finding efficiency with cases that are created with emails. Using Email to Case has been a huge time saver.
Recommendations to others considering the product:
I would recommend that you plan out your implementation of Service Cloud to include Email to Case and Open CTI,
Best Sales Funnel Tool for Businesses
What do you like best about the product?
Each lead that comes in is customizable. I like the ability to push leads to certain departments/sales people depending on business size, industry, & customer needs.
What do you dislike about the product?
All the functionality can be a bit overwhelming when you're first starting out.
What problems is the product solving and how is that benefiting you?
We have hundreds of leads coming in per day and Salesforce helps prioritize those leads so that we can capitalize on the customers who have a higher affinity to be paying customers.
Recommendations to others considering the product:
This product is better for bigger companies.
Good stuff
What do you like best about the product?
API, Workflow rules, easy to configure business logic without too much dev involvement
What do you dislike about the product?
Old fashioned UI, expensive data storage
What problems is the product solving and how is that benefiting you?
More transparency of customer lifecycle, one source of truth for customer data, optimizing process efficiency
Recommendations to others considering the product:
Do proper requirement analysis
Speedy workflow!
What do you like best about the product?
Service Cloud has sped up my workflow tremendously! I'm able to close cases faster thanks to the keyboard shortcuts and meet my numbers more quickly!
What do you dislike about the product?
Wish the refresh button and Salesforce url was a bit easier to reach.
What problems is the product solving and how is that benefiting you?
Support Queue, being able to open multiple tabs is helpful for getting through the queue quickly
Recommendations to others considering the product:
Definitely recommend for any medium sized business looking to improve their support workflow.
showing 2,811 - 2,820