Salesforce Service Cloud
Salesforce, Inc.External reviews
6,948 reviews
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Ai enhanced case managment - loving the new features
What do you like best about the product?
Easy for us to collaborate and see account and case information
What do you dislike about the product?
some of the customizations can be a bit complex - Some of our use cases are unique so can be challenging to find solutions
What problems is the product solving and how is that benefiting you?
being able to segment cases by record types and adding features to help agents work more efficiently
Recommendations to others considering the product:
Using Trailhead and attending classes is super helpful if you have little experience
Great tool for making our day easier!
What do you like best about the product?
We are able to quickly access and add info based on each customer.
What do you dislike about the product?
Occasionally, there are glitches which we have to work around.
What problems is the product solving and how is that benefiting you?
Makes managing client history and interaction much more smooth.
Recommendations to others considering the product:
N/A
Salesforce Service Cloud
What do you like best about the product?
A single point of truth repository for all our customer interactions. Allows us to quickly view 360 degrees of the customer touch points.
What do you dislike about the product?
we had to go with the classic interface, would like to move to Lightning now.
What problems is the product solving and how is that benefiting you?
our data was stored in multiple locations and disparate, leading to manual errors. We immediately benefited from Salesforce with our single customer view, listing all their transactions, emails, etc.
Recommendations to others considering the product:
Pick a good implementation partner
Great solution for a fantastic user experience
What do you like best about the product?
Service cloud ergonomie for 360 view of customer
Flexiblity capabilities
Flexiblity capabilities
What do you dislike about the product?
The price of the solution and the storage
What problems is the product solving and how is that benefiting you?
360 view of customer
Lot of data in lots of tools
Lot of data in lots of tools
Daily Sales User
What do you like best about the product?
Managing the whole sales process - from prospecting through proposal to close, implementation and follow up.
What do you dislike about the product?
Some lack of customization for cloning records.
What problems is the product solving and how is that benefiting you?
Managing a huge funnel with multiple opportunities in various stages.
Keeping activities aligned and moving forward.
Keeping activities aligned and moving forward.
Recommendations to others considering the product:
It is number 1 for a reason! all the functionality you need for sales, service, support and full customer relationship management.
Salesforce Service Cloud great solution for client service providers
What do you like best about the product?
I like the interface, I like the easy navigation and how easy you can go from different records (company is the main tab with several subtab of a case, a contact or opportunity record). Plus the fact that it's very 'service' oriented.
What do you dislike about the product?
There is not much yet I dislike about the Salesforce Service Cloud. Everything works fine.
What problems is the product solving and how is that benefiting you?
The benefit of the feature being user-friendly enabled us to use all its service oriented features easily.
Recommendations to others considering the product:
Highly recommended for every service oriented user, it's easy to navigate and user-friendly!
We use Salesforce for absolutely every aspect of our business except our product itself
What do you like best about the product?
The control it gives me. As a small business owner I don't have extra employees to be checking that data is correct or that everyone has the latest training. I rely on making CERTAIN people can't do certain things.
What do you dislike about the product?
It can be difficult to find good developers that will take smaller < $XX,XXX projects
What problems is the product solving and how is that benefiting you?
We focus mainly on business processes. How can keep things moving forward and prevent things from falling through the cracks
Recommendations to others considering the product:
There is a fairly steep learning curve, but when i recommend Salesforce to friends I tell them how I preferred growing INTO a product rather than OUT of it. I know Salesforce is used by huge companies to that gives me the direction to do things like them.
Have to implement more advanced features
What do you like best about the product?
Testing chat clients for prospects. Setting up effective email workflows.
What do you dislike about the product?
Support is limited for what we need to do by ourselves.
What problems is the product solving and how is that benefiting you?
Putting all customers communication in one place and closing business deals.
Recommendations to others considering the product:
Research how other companies have done this before you do it yourselves.
Moving to Service Cloud at the same time as we moved to Salesforce was an excellent investment.
What do you like best about the product?
Integration with Salesforce overall, flexibility in dashboard creation, and ease of integration between our other systems and Salesforce / Service Cloud. Also, our ability to create our own objects and custom views to our data is valuable.
What do you dislike about the product?
We find it difficult to automate the tracking of effort spent on tasks and cases. We are trying to better understand the effort we spend on cases overall, and it is awkward and we may need to do custom programming.
What problems is the product solving and how is that benefiting you?
Manual tracking of customer cases and providing insights into what customer problems need addressing first. Benefits are from being able to capture our own data on both calls and emails, and continue to use more Service Cloud / Salesforce and their technology partners' tools to do that.
Recommendations to others considering the product:
Yes, especially if you have a strong Salesforce foundation as a CRM, and want to leverage that platform across your company. Having some technical ability to customize Service Cloud and Salesforce helps a great deal.
Salesforce allows us to enhance the quote to invoice process more efficiently and effectively.
What do you like best about the product?
Ease of use. GUI interface. The reporting engine works very well and is easy to use..
What do you dislike about the product?
Would be helpful for some of the objects within Salesforce to be a little more intuitive.
What problems is the product solving and how is that benefiting you?
Removing paper. Streamlining the order to cash process.
Recommendations to others considering the product:
To increase sales and to organize your quote to cash process, select Salesforce.
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