Agentforce Service
Salesforce, Inc.External reviews
7,121 reviews
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Very dynamic and powerful tool which helps sharing information within the company
What do you like best about the product?
Very dynamic and powerful tool which helps sharing information within the company whilst dealing with customers. I like the way you can edit it and personalise the look of it adapting it to the company standards. It makes the company data more transparent to the staff and therefore easier to make decisions.
What do you dislike about the product?
I would like to see more plugins (like the ability of doing live translation) adaptable to every company portal.
What problems is the product solving and how is that benefiting you?
We are now able to see data from other departments of the company so we are in a better place to have an idea about the kind of customer that we are dealing with.
Recommendations to others considering the product:
Try it and discover the capabilities of the tool.
Helpful and applicable for any customer's needs
What do you like best about the product?
it can be changed and amended to the way it helps the most; gives easy overview about accounts and customers
What do you dislike about the product?
Dashboards and reports could be more straightforward when building
What problems is the product solving and how is that benefiting you?
give an overview about what is going on in my region
SalesForce
What do you like best about the product?
This is a helpful tool for keeping track of client data and progress towards goals. I used this software in my role as an energy advisor and it helped me stay organized, follow up with clients efficiently, and measure my job performance.
What do you dislike about the product?
No complaints for the features I used on a day to day basis. It was easy to use for our needs.
What problems is the product solving and how is that benefiting you?
Benefits: staying organized and responsive to clients as well as keeping track of progress with each client and overall program performance goals.
Flexible and full featured
What do you like best about the product?
Easy to manage and update cases, track customers/clients, and manage contact info.
What do you dislike about the product?
Getting around can be a c bit confusing.
What problems is the product solving and how is that benefiting you?
Case management.
Client and customer management.
Client and customer management.
Loved the Ease of Use
What do you like best about the product?
I love the ease of running reports and tagging donors in different categories (I used it in a non-profit setting)
What do you dislike about the product?
I was involved in merging an old CRM platform into Salesforce and I wish that had been a bit more user friendly.
What problems is the product solving and how is that benefiting you?
Overall, Salesforce allowed us to engage with our donors on a whole new level. Being able to make notes on contact with donors helped communication within our office.
User-Friendly, Attractive Customer Support Software
What do you like best about the product?
Our company switched to Desk from Zendesk in early 2014 (I started about a year later). One of the best features of Desk is the integral TalkDesk, which means we can keep phone and email support along with reporting and metrics all in one place. Desk is user-friendly, intuitive, and the Next Gen agent features batch notation, which is so useful for distributing pending tickets to other agents when taking four or more days off.
What do you dislike about the product?
Lately, we are having issues with Mailjet integration, causing replies to be blocked automatically by the recipient. We are working on this issue.
What problems is the product solving and how is that benefiting you?
Desk.com helps us understand customer insights, sort billing and technical issues, and answer questions about our own service and company. Our international customer base is growing, so having an additional contact option that isn't a toll-free number is helpful for them.
Salesforce Service Cloud - convenient place for important info
What do you like best about the product?
- ease of finding clients contact info
- easy access to phone numbers, addresses and emails
- call logging
- almost perfect complete client database
- easy access to phone numbers, addresses and emails
- call logging
- almost perfect complete client database
What do you dislike about the product?
- information can be scattered or repeated
- hard to edit wrong info
- companies can be saved multiple times with varying info
- hard to edit wrong info
- companies can be saved multiple times with varying info
What problems is the product solving and how is that benefiting you?
- contact issues
- shipping issues
With this product, I am able to easily access the necessary information to do my job and contact appropriate parties without taking extensive time to find their contact info.
- shipping issues
With this product, I am able to easily access the necessary information to do my job and contact appropriate parties without taking extensive time to find their contact info.
Life Before Salesforce? I Can't Remember It!
What do you like best about the product?
I love how responsive Salesforce Customer Service is, if ever I have a question.
What do you dislike about the product?
My only dislike with the program is the sometimes glitchy Salesforce for Microsoft Outlook Application.
What problems is the product solving and how is that benefiting you?
I am currently working on a "Solutions Database," inputting popular inquiry related responses to improve our organization's customer service response rate and efficiency.
Salesforce
What do you like best about the product?
The multiple features available and the ability to track information.
What do you dislike about the product?
Not enough instructions on how to pull reports.
What problems is the product solving and how is that benefiting you?
Streamlining workflow processes.
User friendly
What do you like best about the product?
It's very user friendly. I love that our "customers" (students) could search.
What do you dislike about the product?
I really didn't dislike much about desk.com
What problems is the product solving and how is that benefiting you?
We are using desk.com to minimize the questions many of our receptionists get via phone call.
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