Agentforce Service
Salesforce, Inc.External reviews
7,002 reviews
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Limitless possibilities
What do you like best about the product?
I love that you can be insanely creative inside of Salesforce. There is no problem you can't solve when you fully understand the platform!
What do you dislike about the product?
While Salesforce does iterate on their software three times a year, they often ignore old pain points in favor of flashy new features. While most have workarounds, it's sometimes painful to have to use one for years.
What problems is the product solving and how is that benefiting you?
Amazing and instant customizability when the business brings you a problem. Faster turnaround on requests.
Recommendations to others considering the product:
Get on Trailhead and check it out for yourself for free. You can do a TON on there and get a great sense of what is possible.
Salesforce Service Cloud
What do you like best about the product?
Salesforce Service Cloud is very solid and scalable solution.
What do you dislike about the product?
Expensive and web based application only
What problems is the product solving and how is that benefiting you?
Tracking issues across many teams. Reporting is great.
Recommendations to others considering the product:
Try this product first
Excellent tool for customer support with customer engagement capabilities
What do you like best about the product?
Ability to interact with customers through a variety of channels (live agent, knowledge base, cases, community)
What do you dislike about the product?
Can get pricey depending on the number of users
What problems is the product solving and how is that benefiting you?
We are using the service cloud to provide help desk ticketing capability to our customers, as well as providing them with the ability to interact with us in a Salesforce community
All in one place
What do you like best about the product?
Easy to search and find what you are looking for
What do you dislike about the product?
How easy it is to completely back out of
What problems is the product solving and how is that benefiting you?
I use it every day to search for answer to customers problems
Great Software
What do you like best about the product?
Easy to use and get the job done. Provides great support
What do you dislike about the product?
With it being cloud based sometimes it can be slow
What problems is the product solving and how is that benefiting you?
Providing customer feedback . Easy to yse
Love this product.
What do you like best about the product?
Salesforce makes it easy to input shared information to one place. You can run reports and create goals using the information.
What do you dislike about the product?
As long as the information is kept up, there is nothing to dislike.
What problems is the product solving and how is that benefiting you?
Customer service and reporting. Multiple departments depend on SalesForce
Recommendations to others considering the product:
Absolutely recommend.
Excellent Product
What do you like best about the product?
How easily I am able to track my cases I create.
What do you dislike about the product?
Lots of clicking sometimes. But they usually can be resolved by SF admin
What problems is the product solving and how is that benefiting you?
Tracking and reporting is a huge plus because of sales force.
Recommendations to others considering the product:
Highly recommend it!
Sales Coordinator Salesforce Review
What do you like best about the product?
I like that all information from the lead information all the way through to the sale being closed is in one easy to access place.
What do you dislike about the product?
There is nothing I can think of that I dislike
What problems is the product solving and how is that benefiting you?
I can access all of the salesmen's proposals as the orders are coming in. The reporting of opportunities on an up-to-date basis is great.
Easy and intuitive
What do you like best about the product?
Very intuitive software that is easy to use. You don't need a computer science degree to figure it out.
What do you dislike about the product?
Some limitations in size of comments. Could make grouping easier.
What problems is the product solving and how is that benefiting you?
The problem of creating spreadhseets with the touch of a button vs trying to use complicated software from the "other" guys. Have found it to be fast and easy.
Recommendations to others considering the product:
It's a great tool that is flexible. Easy to hit the ground running with this.
Never miss a email to your support desk
What do you like best about the product?
I love most of the features that pack in Desk.com to solve our user queries and problems, so of the features like integration of chats, ticketing, reporting, business insights and the ability to add flex agents when required without a need to a get a separate license for the flex agents
What do you dislike about the product?
We do not have any option on the desk.com to export all the emails we have received from our users, at any given point of time we can export only up to 20000 cases in a single excel file and we will have to manually create a report for every 20000 cases.
What problems is the product solving and how is that benefiting you?
We are using the Desk.com for the last 5 years to solve all our customer support emails. We have integrated the desk.com with the live chat so it is very useful in creating a ticket directly to the desk.com from the live chat without coming out of the window. Also we generate reports directly from the business insights to provide it to the management when required which is a nice addition to the product.
Recommendations to others considering the product:
If you are looking for a product that highly needs to solve your support problems then there is no second option other than Desk.com. The best support desk that can solve all your customer needs.
Even the agents who use the desk tool do not require much of training as it is a very simple tool to use.
Also, we can know whether our users are satisfied or not by the CSAT scoring option integrated within the desk.com.
Even the agents who use the desk tool do not require much of training as it is a very simple tool to use.
Also, we can know whether our users are satisfied or not by the CSAT scoring option integrated within the desk.com.
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