Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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Salesforce Service Cloud
What do you like best about the product?
The ease of access from anywhere and mobile compatibility.
What do you dislike about the product?
Cannot copy and paste any screenshot from the app to email clients.
What problems is the product solving and how is that benefiting you?
Customer service requests where customer can get to the problem resolution quickly.
Great for following up on account information
What do you like best about the product?
Able to have different queues for diff departments in the company. Easily see who manages the case, changes that are being done and sending emails directly from sales force.
What do you dislike about the product?
Can't edit same multiple contacts or merge them together as one. Often you will see two contacts listed on account with same name and phone but can't merge into one, it remains as one.
What problems is the product solving and how is that benefiting you?
Love being able to communicate, document and send information over to other employees and departments even if they're out of the office. Salesforce allows you to link to your email for notifications on cases being worked.
Recommendations to others considering the product:
Can be used from internal communications and documentation to using as a patient based software
Salesforce is User Friendly
What do you like best about the product?
Salesforce is incredibly user friendly and very straightforward. It allows so much information to be stored at your fingertips, always easily accessible.
What do you dislike about the product?
Importing/exporting and building reports
What problems is the product solving and how is that benefiting you?
Managing customer relationships, it allows for a one stop shop for following up.
The Best Record Keeping for Any Company
What do you like best about the product?
It is simple to understand and use. I love all the notes in one place and being able to save emails.
What do you dislike about the product?
I have not found one thing I don't like.
What problems is the product solving and how is that benefiting you?
Record keeping for every client and every contact helps us navigate between information with ease.
Recommendations to others considering the product:
It is a very simple to understand and keep track of all your clients contacts, notes and activities.
Service Cloud
What do you like best about the product?
It helps manage cases and allow for a lot of data tracking and reporting
What do you dislike about the product?
The user interface on classic leaves a bit to be desired. I think lightning would be better but we are not switching yet.
What problems is the product solving and how is that benefiting you?
The ability to track and manage our cases.
Recommendations to others considering the product:
It's definitely a lot better than the alternatives.
Salesforce Cloud
What do you like best about the product?
I love to use the Chatter social media site along with the Lightning view
What do you dislike about the product?
There is nothing that I dislike about Salesforce, I love Salesforce
What problems is the product solving and how is that benefiting you?
Granting access to end users, correcting scripting issues
Review of the Salesforce platform
What do you like best about the product?
The orginazation of various tasks and the ease of access of researching previous tickets.
What do you dislike about the product?
Using Salesforce for over a year now I have not yet had any negative experiences concerning any effects to workflow.
What problems is the product solving and how is that benefiting you?
By using Salesforce at the workplace we are solving issues regarding financial productivity and tracking of all credit and debit assets. A nice benefit to using this data platform is the ease of access to previous records that would take longer to research using other databases.
Best ticketing system
What do you like best about the product?
Can track work in the form of cases easily. This system is robust and easy to use.
What do you dislike about the product?
There is nothing much I dislike except few functions doesn’t work better in chrome.
What problems is the product solving and how is that benefiting you?
Track work in the form
Of cases
Of cases
Sales Management
What do you like best about the product?
How customizable it is for all our business uses.
What do you dislike about the product?
The learning curve to teach our team how to use it.
What problems is the product solving and how is that benefiting you?
Predictive sales, easily modifiable reports and more.
Software support
What do you like best about the product?
It allows the company to connect worldwide
What do you dislike about the product?
Just started to get use to it so still have a lot to learn ,
What problems is the product solving and how is that benefiting you?
Tax and accounting
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