Agentforce Service
Salesforce, Inc.External reviews
6,987 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Love this product.
What do you like best about the product?
Salesforce makes it easy to input shared information to one place. You can run reports and create goals using the information.
What do you dislike about the product?
As long as the information is kept up, there is nothing to dislike.
What problems is the product solving and how is that benefiting you?
Customer service and reporting. Multiple departments depend on SalesForce
Recommendations to others considering the product:
Absolutely recommend.
Excellent Product
What do you like best about the product?
How easily I am able to track my cases I create.
What do you dislike about the product?
Lots of clicking sometimes. But they usually can be resolved by SF admin
What problems is the product solving and how is that benefiting you?
Tracking and reporting is a huge plus because of sales force.
Recommendations to others considering the product:
Highly recommend it!
Sales Coordinator Salesforce Review
What do you like best about the product?
I like that all information from the lead information all the way through to the sale being closed is in one easy to access place.
What do you dislike about the product?
There is nothing I can think of that I dislike
What problems is the product solving and how is that benefiting you?
I can access all of the salesmen's proposals as the orders are coming in. The reporting of opportunities on an up-to-date basis is great.
Easy and intuitive
What do you like best about the product?
Very intuitive software that is easy to use. You don't need a computer science degree to figure it out.
What do you dislike about the product?
Some limitations in size of comments. Could make grouping easier.
What problems is the product solving and how is that benefiting you?
The problem of creating spreadhseets with the touch of a button vs trying to use complicated software from the "other" guys. Have found it to be fast and easy.
Recommendations to others considering the product:
It's a great tool that is flexible. Easy to hit the ground running with this.
Never miss a email to your support desk
What do you like best about the product?
I love most of the features that pack in Desk.com to solve our user queries and problems, so of the features like integration of chats, ticketing, reporting, business insights and the ability to add flex agents when required without a need to a get a separate license for the flex agents
What do you dislike about the product?
We do not have any option on the desk.com to export all the emails we have received from our users, at any given point of time we can export only up to 20000 cases in a single excel file and we will have to manually create a report for every 20000 cases.
What problems is the product solving and how is that benefiting you?
We are using the Desk.com for the last 5 years to solve all our customer support emails. We have integrated the desk.com with the live chat so it is very useful in creating a ticket directly to the desk.com from the live chat without coming out of the window. Also we generate reports directly from the business insights to provide it to the management when required which is a nice addition to the product.
Recommendations to others considering the product:
If you are looking for a product that highly needs to solve your support problems then there is no second option other than Desk.com. The best support desk that can solve all your customer needs.
Even the agents who use the desk tool do not require much of training as it is a very simple tool to use.
Also, we can know whether our users are satisfied or not by the CSAT scoring option integrated within the desk.com.
Even the agents who use the desk tool do not require much of training as it is a very simple tool to use.
Also, we can know whether our users are satisfied or not by the CSAT scoring option integrated within the desk.com.
Great interface, very customizable
What do you like best about the product?
I love how we have the freedom to set up the SF interface in a way to best suit our needs!
What do you dislike about the product?
That the lightning interface does not have full capabilitie syet (compared to that you can do in classic)
What problems is the product solving and how is that benefiting you?
It allows the sales, marketing, and support teams to all work in the same platform. This streamlines customer information and provides a smoother overall experience for everyone.
Recommendations to others considering the product:
Find an admin, find a dev :)
Flexible CRM software
What do you like best about the product?
Saleforce is a great CRM tool. It's functionality and flexibility are well above par.
What do you dislike about the product?
It lacks the ability to integrate properly with some basic office software such as Outlook. If an attachment flows through an email it will error out in Salesforce.
What problems is the product solving and how is that benefiting you?
It serves as our main CRM tool.
Salesforce
What do you like best about the product?
I like the ability to access the platform from anywhere. I don't have to be in one sole location. Easy accessibility.
What do you dislike about the product?
It can be a little overwhelming with the many options.
What problems is the product solving and how is that benefiting you?
I am able to reach out to clients on a timely manner and maintain visibility
A perfrct tool to satisfy your customer support requirements
What do you like best about the product?
The best features I like most about Desk is Report generation, Applying macros, API integration, integrating User feedback, Next gen agent layout and finally assigning cases to individuals.
What do you dislike about the product?
Searching option needs to be improved. Sometimes it takes time to load cases when bulk cases are updating and reports cannot be exported more than 20000 in a single time
What problems is the product solving and how is that benefiting you?
We are using desk to resolve our customer complaints and needs. This tool helps in satisfying our customer needs and it also helps in generating new leads by providing a prompt and efficient support
Recommendations to others considering the product:
One of the best tool to satisfy your customer needs and complaints. It is highly helpful in generating customer base by providing a 24/7 support and assistance integration of API makes it even more functional.
Best CRM tool to setup customer support desk
What do you like best about the product?
Report generation
Ticketing system
Customer satisfaction
API integration
Assigning cases
Escalating complaints
Ticketing system
Customer satisfaction
API integration
Assigning cases
Escalating complaints
What do you dislike about the product?
Report generation has a limit of 20000 cases and more than that cases cannot be exported in a single time
What problems is the product solving and how is that benefiting you?
We use Desk to solve our customer queries and complaints and it is our primary support desk
Recommendations to others considering the product:
If you want single point solution to solve your customer queries and complaints the best choice I suggest will be desk. A very good product at a decent pricing and good features makes your customers always happy
showing 2,891 - 2,900