Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce is so helpful!
What do you like best about the product?
It houses all the information we would ever need for our wonderful donors!
What do you dislike about the product?
We seem to always be having an issue with mapping of some sort.
What problems is the product solving and how is that benefiting you?
We've been able to find information with a simple search!
Recommendations to others considering the product:
Use it! It's so helpful. Definitely send some training on the platform.
Simply the best yet
What do you like best about the product?
Coming from trying to service our users with Mantis, ServiceCenter, JIRA, Remedy, EMAIL - Salesforce integration with Service Cloud takes the cake. Easy to setup and easy to get metrics out of.
What do you dislike about the product?
To truly get all the features you need to spend more $$ vs your initial cloud.....but that is about it.
What problems is the product solving and how is that benefiting you?
Increased user satisfaction/service, time to solution closure, increased visibility across support teams
Salesforce seems to have a lot of options for customization.
What do you like best about the product?
I like that we can request changes to Saleforce to suit the needs of our company and the support we receive is quick and incredibly helpful.
What do you dislike about the product?
I don't use the "news feed" concept. Maybe other companies do, but "liking" other peoples notes they enter or other professional duties seems a bit trite to me. I may not understand the way that feature is used since we don't really use it in my company.
What problems is the product solving and how is that benefiting you?
I work in Technical Support and we log our phone calls in Salesforce. I like that it's very easy to go back and see someone's notes to find out what issue a customer had during a previous call.
Recommendations to others considering the product:
I don't have other software to compare to, but I find Salesforce flexible and very easy to use. The support staff has been wonderful to work with and quick to respond. If you are looking for CRM software, I would absolutely recommend considering Salesforce.
Excellent tool
What do you like best about the product?
I love the seamless ability to integrate this into every function of my job day in and out
What do you dislike about the product?
No dislikes available, I will always use it
What problems is the product solving and how is that benefiting you?
Ability to streamline work
Salesforce Review
What do you like best about the product?
SalesForce is so customizable and easy to use. It keeps all communication centralized and integrates really well with other software.
What do you dislike about the product?
It's not the prettiest software, but I prefer a quality product over a pretty product. There are also a LOT of fields, but that also comes with the fact that you can customize it how you'd like.
What problems is the product solving and how is that benefiting you?
All of my company's cases come through SalesForce. I work in support, so when customers send an email for assistance, it will come in SalesForce.
Multi functional
What do you like best about the product?
I love that salesforces has options for creating reports out of any information that is input into the system. Also, it’s great that almlst all departments have a use for sales force. Cross functional.
What do you dislike about the product?
I wish there were more informational or help options for how to use a function of the system.
What problems is the product solving and how is that benefiting you?
Sales uses it for leads, customer services for case tracking,reporting, and audits
Best way to answer the phone
What do you like best about the product?
It puts everything on 1 screen. It’s very easy to use
What do you dislike about the product?
It sometimes shuts down or kicks you off so you have to reboot
What problems is the product solving and how is that benefiting you?
The phone system
Love Slaesforce Service Cloud
What do you like best about the product?
I love how easy it is to stay organized. We are able to easily categorize cases opened by clients
What do you dislike about the product?
User interface is lacking slightly. It really took a while to learn and get comfortable.
What problems is the product solving and how is that benefiting you?
We are able to analyze where the gaps are in our client services practices
Service cloud user
What do you like best about the product?
The ability to customize and create a new view
What do you dislike about the product?
Using an a phone is very quirky it will not allow you to scroll up
What problems is the product solving and how is that benefiting you?
Efficiency
Recommendations to others considering the product:
It is a great tool
Salesforce Service Cloud
What do you like best about the product?
I enjoy the availability of the support team when issues arise. And the quick turn around times on solutions.
What do you dislike about the product?
I have to say there really isnt anything I currently dislike.
What problems is the product solving and how is that benefiting you?
Size and overall data management
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