Agentforce Service
Salesforce, Inc.External reviews
7,002 reviews
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Great interface, very customizable
What do you like best about the product?
I love how we have the freedom to set up the SF interface in a way to best suit our needs!
What do you dislike about the product?
That the lightning interface does not have full capabilitie syet (compared to that you can do in classic)
What problems is the product solving and how is that benefiting you?
It allows the sales, marketing, and support teams to all work in the same platform. This streamlines customer information and provides a smoother overall experience for everyone.
Recommendations to others considering the product:
Find an admin, find a dev :)
Flexible CRM software
What do you like best about the product?
Saleforce is a great CRM tool. It's functionality and flexibility are well above par.
What do you dislike about the product?
It lacks the ability to integrate properly with some basic office software such as Outlook. If an attachment flows through an email it will error out in Salesforce.
What problems is the product solving and how is that benefiting you?
It serves as our main CRM tool.
Salesforce
What do you like best about the product?
I like the ability to access the platform from anywhere. I don't have to be in one sole location. Easy accessibility.
What do you dislike about the product?
It can be a little overwhelming with the many options.
What problems is the product solving and how is that benefiting you?
I am able to reach out to clients on a timely manner and maintain visibility
A perfrct tool to satisfy your customer support requirements
What do you like best about the product?
The best features I like most about Desk is Report generation, Applying macros, API integration, integrating User feedback, Next gen agent layout and finally assigning cases to individuals.
What do you dislike about the product?
Searching option needs to be improved. Sometimes it takes time to load cases when bulk cases are updating and reports cannot be exported more than 20000 in a single time
What problems is the product solving and how is that benefiting you?
We are using desk to resolve our customer complaints and needs. This tool helps in satisfying our customer needs and it also helps in generating new leads by providing a prompt and efficient support
Recommendations to others considering the product:
One of the best tool to satisfy your customer needs and complaints. It is highly helpful in generating customer base by providing a 24/7 support and assistance integration of API makes it even more functional.
Best CRM tool to setup customer support desk
What do you like best about the product?
Report generation
Ticketing system
Customer satisfaction
API integration
Assigning cases
Escalating complaints
Ticketing system
Customer satisfaction
API integration
Assigning cases
Escalating complaints
What do you dislike about the product?
Report generation has a limit of 20000 cases and more than that cases cannot be exported in a single time
What problems is the product solving and how is that benefiting you?
We use Desk to solve our customer queries and complaints and it is our primary support desk
Recommendations to others considering the product:
If you want single point solution to solve your customer queries and complaints the best choice I suggest will be desk. A very good product at a decent pricing and good features makes your customers always happy
Case Manager Salesforce
What do you like best about the product?
Easy organization, easy to find topics / items, good customer service
What do you dislike about the product?
Finding specific items are difficult at times if they are a sub-category of a specific folder. You need to know exactly what you are looking for.
What problems is the product solving and how is that benefiting you?
We are organizing our customer database.
Great product for many roles
What do you like best about the product?
I like this product for our CRM for our company. It is a powerful tool and intuitive
What do you dislike about the product?
The CRM is pretty expensive for what it is but I guess that's what you pay for the best in business.
What problems is the product solving and how is that benefiting you?
It allows us to track our customers contacts.
Salesforce
What do you like best about the product?
Salesforce is really easy to use and very user friendly
What do you dislike about the product?
There is nothing I can think that I don’t like about salesforce
What problems is the product solving and how is that benefiting you?
Tracking calls
Great but not user friendley
What do you like best about the product?
In my company we customize everything which leads to a lot of issues and bugs. It could be more adaptable
What do you dislike about the product?
I do not think my company actually uses it the way it should be used. We don't take advantage of a lot of the futures I know is built into Sales Force. We get a lot of customized fields which makes reporting hard when they are always changing the fields and we get a lot of IT issues.
What problems is the product solving and how is that benefiting you?
I recently discovered the mobile app for Sales force and love that I am not able to access my accounts from anywhere. I can't do as much with them but I can still view them.
I also love that is it able to track all of my accounts and I can run dashboards and reports for up to date information.
I also love that is it able to track all of my accounts and I can run dashboards and reports for up to date information.
Recommendations to others considering the product:
Do a lot of research before switching
Salesforce is a great platform for CRM
What do you like best about the product?
Large amount of users and documentation for this product. I have never seen a product that is supported by more users ever.
What do you dislike about the product?
Not that I dislike this, it is very different: There are a governors that are in place that force you to code to their standard, since it is a multi-tenant environment.
What problems is the product solving and how is that benefiting you?
We no longer have to worry about the back end maintenance, upgrades and performance.
Recommendations to others considering the product:
Make sure to get experts on your side to help architect your solution. Really think about your data strategy up front so you are not cleaning up problems later on.
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