Agentforce Service
Salesforce, Inc.External reviews
6,987 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Really Powerful Tool
What do you like best about the product?
I like have a one stop shop platform for cases, accounts, opportunities, reports, and many others. It’s incredibly customizable as well which allows each company I’ve worked at to tailor Salesforce Service Cloud to match their workflows and company goals.
What do you dislike about the product?
I think the interface looks a bit dated. I’ve also had some issues where details that are typed out for a case are not saved when there’s an issue submitting the form. This can be frustrating when I’ve typed out a long paragraph.
What problems is the product solving and how is that benefiting you?
Being able to store a massive amount of information and make it accessible to everyone at your company. The social aspect also makes it easy to tag people in cases or projects as well as subscribe to groups for important feature or industry updates.
Awesome product that is able to Grow
What do you like best about the product?
I love the ability to customize so many different features within the product. This product will allow our company to grow and incorporate several different areas of our company into the platform for complete Analytics.
What do you dislike about the product?
Because the platform is so moldable it can be a little overwhelming to learn how to be an admin or programmer for this product.
What problems is the product solving and how is that benefiting you?
We are deploying Salesforce in our order processing, customer support workflow areas for manufacturing.
Recommendations to others considering the product:
Get it!
Incredibly flexible and powerful tool!
What do you like best about the product?
Service Cloud is easy to get started with and then, with some learning fueled by Trailhead, you can do almost anything you need with it! From custom workflows and objects, email-to-case, queueing, case distribution, reporting, etc.
What do you dislike about the product?
Still sometimes find the administration less than highly intuitive at times. You sometimes have to hunt for that last odd switch to make something work. Would like the UI to be a little more flexible in configuring the look and feel.
What problems is the product solving and how is that benefiting you?
We took a young and inexperienced support team, doubled the size of the team, and used Service Cloud to implement best practices, create automatic processes, send notifications, integrate with other tools, and turned them into rock star team!
Recommendations to others considering the product:
Take your time to map things out, learn what you need with Trailhead, and don't be afraid! Just dig in and unleash the power!
Don't confused by the different "cloud" names
What do you like best about the product?
ability to customize and flexible config options
What do you dislike about the product?
confusing terminology for users when referring to "service cloud", or "sales cloud"
What problems is the product solving and how is that benefiting you?
building out case mgmt tools
Recommendations to others considering the product:
Set it up correctly in the beginning, make sure users have proper permissions and training before getting started!
Another winning Salesforce product
What do you like best about the product?
I like that Salesforce Service Cloud is modeled after SaaS. I find that it is incredibly easy to use and I am able to perform my job with ease and efficiency. I like how well it works with the rest of the Cloud products as well. The entire group of products is great!
What do you dislike about the product?
There is nothing to dislike about the Salesforce Service Cloud. I am able to do everything I need to do with ease. My customer is also happy.
What problems is the product solving and how is that benefiting you?
I can resolve cases faster than ever. I have a full visibility. We can also assign cases to agents that would be best suited for them allowing for higher customer satisfaction and quicker interactions.
Recommendations to others considering the product:
Invest in the extras. Making sure you have a guru and are fully trained and ready to go is the key. If you aren't ready, you will just have irritated customers.
Salesforce Service Cloud for support
What do you like best about the product?
Easy navigation. Mobile friendly. Easy to develop and configure.
What do you dislike about the product?
This is the best software. I don’t have any dislikes
What problems is the product solving and how is that benefiting you?
Incident management.
Salesforce Service Cloud Rocks!
What do you like best about the product?
Fully featured
Usability
Ability to integrate with back-end systems
Usability
Ability to integrate with back-end systems
What do you dislike about the product?
Expensive compared to other market vendors.
What problems is the product solving and how is that benefiting you?
Better AHT, FCR, NPS
Service Cloud - Puts everything in one place
What do you like best about the product?
Everything is in one place. Customer info is awesome
What do you dislike about the product?
Support, costly - lots of limits and the initial UI without lightninh is very clunkyq
What problems is the product solving and how is that benefiting you?
Faster response times
Salesforce is the best
What do you like best about the product?
To be able to customize different platforms for different programs.
What do you dislike about the product?
Nothing I really dislike about the platform.
What problems is the product solving and how is that benefiting you?
We are utilizing the software to process applications. Benefits include customization for different platforms.
best service cloud for 98% customer satisfaction
What do you like best about the product?
the flexibility to design based on your customer.
What do you dislike about the product?
sometimes vustomization makes it hardto move to lightning
What problems is the product solving and how is that benefiting you?
customer support and legal
showing 2,911 - 2,920