Agentforce Service
Salesforce, Inc.External reviews
6,987 reviews
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You're fooling yourself if you walk away from Salesforce!
What do you like best about the product?
Salesforce allows businesses to create a unique platform on a very robust platform to maintain uniqueness within a broad and stable system! The self-learning capability of Trailhead makes it virtually dummy-proof!
What do you dislike about the product?
Almost advancing TOO fast. It can be hard to keep up with all the goodies if your company isn't as rapid paced as Salesforce
What problems is the product solving and how is that benefiting you?
The ability to own our data model and system of record while advancing as fast as the business needs
Recommendations to others considering the product:
Don't hesitate!
Salesforce Service Cloud
What do you like best about the product?
The efficiency of the service cloud. It is easy to use
What do you dislike about the product?
I wish it was more affordable to add more functions
What problems is the product solving and how is that benefiting you?
Customer complaints. Conveniently has all data in one spot
SFDC Service Cloud
What do you like best about the product?
very easy to administer. easy to train a new hire to use it.
What do you dislike about the product?
nothing. it's perfect. I would recommend it everyone
What problems is the product solving and how is that benefiting you?
it is a perfect platform for customer support team in engaging their customers.
Just went live on Salesforce Service Cloud 3 weeks ago
What do you like best about the product?
Extremely happy with our recent Go-live on Service Cloud.
What do you dislike about the product?
At this time, I do not have any dislikes.
What problems is the product solving and how is that benefiting you?
Collaboration with our customers.
Recommendations to others considering the product:
None at this time.
Best CRM I've used
What do you like best about the product?
I like the integration features within Salesforce. As a Sales Ops Specialist, I've worked with integrsting multiple softwares like insideview, ZoomInfo, Avention etc within Salesforce.
What do you dislike about the product?
Customer support is minimal and we have to rely on consultants for support.
What problems is the product solving and how is that benefiting you?
We are able to bring all our customer stories and sales people together with the platform.
Recommendations to others considering the product:
Please go ahead and make the plunge
Business analyst
What do you like best about the product?
Great tool to collaborate with the team..
What do you dislike about the product?
I took over this org about 12 months and I m still
Learning this service cloud
Learning this service cloud
What problems is the product solving and how is that benefiting you?
Automation helped me streamline the reports. I also like the trailheads.
SERVICE REVIEW
What do you like best about the product?
The functionality that it provides in terms of connecting the internet of things with service cloud.
What do you dislike about the product?
The user interface could use some extra help.
What problems is the product solving and how is that benefiting you?
Solving customer complaints at stores
Salesforce powerful tool for efficiency
What do you like best about the product?
I really like that salesforce can be used across different departments and allows for efficiency.
What do you dislike about the product?
Additional information of the various apps and are extremely beneficial in finding better ways to integrate systems within salesforce.
What problems is the product solving and how is that benefiting you?
Data archival and data storage is a challenge.
Recommendations to others considering the product:
Very powerful tool and can be very useful for many different businesses, but make sure you know the product you are getting, as you may miss the full potential if you do not fully understand it's entire capabilities.
Salesforce for IT HelpDesk
What do you like best about the product?
I like the different views and reports you can run. I can build queues for my different buildings, or see all my tickets at one time. I also like that you can email the client within the app, keeping your personal email private and exposing your external email.
What do you dislike about the product?
The mobile app should have notifications for it. When I receive a new ticket, I'd like to have a push notification from the app so I can view it.
What problems is the product solving and how is that benefiting you?
We have built an effective system to manage and monitor issues going on within the district, and provide support via communication with the user.
Salesforce has been Life-Changing
What do you like best about the product?
We launched our Saleforce community in 2016, instantly allowing our volunteers and members to connect with each other across the country, and providing a mechanism to work on projects in a streamlined, digital fashion for the first time.
What do you dislike about the product?
I really cannot say enough about Salesforce. Working for a non profit organization, Salesforce is flexible enough to apply to our operations.
What problems is the product solving and how is that benefiting you?
Connect- Volunteers can now build connections with each other across the country.
Share- Volunteers can share details about their interest, skills and expertise.
Work- Volunteers and staff can work on engineering projects digitally from anywhere in the world.
Share- Volunteers can share details about their interest, skills and expertise.
Work- Volunteers and staff can work on engineering projects digitally from anywhere in the world.
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