Agentforce Service
Salesforce, Inc.External reviews
6,987 reviews
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External reviews are not included in the AWS star rating for the product.
Best Product for Customer Service
What do you like best about the product?
I currently use and implement Salesforce Service Cloud for customers and it is by far the best product in the market. It is cost effective, has modern tools and features and it allows customer support agents to effectively and efficiently resolve customer service requests.
What do you dislike about the product?
Console is easy to use but classic UI is cumbersome to navigate especially during peak call volume.
What problems is the product solving and how is that benefiting you?
It is used in our clients' call centers to service customers.
Recommendations to others considering the product:
This is the best product in the market and for organizations looking at new CRM solutions should definitely consider Salesforce ServiceCloud
Best CRM for support
What do you like best about the product?
Best product to support customer requirements and services
What do you dislike about the product?
Nothing as of now - overall product experience looks great
What problems is the product solving and how is that benefiting you?
Providing customer service over emails and enhancing the user reading experience through Magzter
Recommendations to others considering the product:
Best product to solve the customer needs over emails, previously the need for customer service was very limited but now the service sector has developed a lot and we need a tool like Desk to solve their needs
Service cloud provides best customer experience
What do you like best about the product?
It is web based total customer service management solution that works equally well in supporting on site and remote workforces.
It help you reduce handle and follow-up time while ensuring that customer issues don’t "fall through the cracks
Integrated knowledgebase capabilities allow sharing of information
Availability of self-service options to assist in call diversion efforts.
It help you reduce handle and follow-up time while ensuring that customer issues don’t "fall through the cracks
Integrated knowledgebase capabilities allow sharing of information
Availability of self-service options to assist in call diversion efforts.
What do you dislike about the product?
It quite costly especially when compared to other products that offer similar services in the market.
It also lacks some features such as back office processes for a business that is looking for a broader solution.
It also lacks some features such as back office processes for a business that is looking for a broader solution.
What problems is the product solving and how is that benefiting you?
Allows your employees to see a 360 degree view of customer interactions
Integration with phone and VOIP systems to reduce call handling time
Quickly enter, classify and route customer issues to the appropriate employees for resolution.
Integration with phone and VOIP systems to reduce call handling time
Quickly enter, classify and route customer issues to the appropriate employees for resolution.
Recommendations to others considering the product:
Robust TAPI integration allows salesforce.com to talk directly to your phone system to take advantage of features like real time customer lookup and predictive dialing
Your customers can interact with support agents over the web using LiveChat, integrated seamlessly into salesforce. Monitor and create cases directly from Twitter and Facebook as well.
Your customers can interact with support agents over the web using LiveChat, integrated seamlessly into salesforce. Monitor and create cases directly from Twitter and Facebook as well.
Salesforce is a great tool for your business
What do you like best about the product?
Salesforce is a great tool for your business. It's really helpful for tracking leads and keeping track of contract expiration/renewal status.
What do you dislike about the product?
I think the UI could use some improvements. The dashboard looks like it was built in 1990.
What problems is the product solving and how is that benefiting you?
Sales, renewals, organization
ALL REQUEST IN ONE PLACE
What do you like best about the product?
I like the power and flexibility this application offer for small, medium and big companies. Filters, Rules and automation makes all the difference. The support team gives excelent and quick answers. Server is stable and fast and the mobile application has everything you could need to keep track of your tickets.
What do you dislike about the product?
Search is not as fast as I'd like and sometimes is hard to find old tickets, specially when you don't know the email of the person who sent it to you.
What problems is the product solving and how is that benefiting you?
Support and project requirements for all our customers.
Recommendations to others considering the product:
If you need to centralize all the requirements of your customers to track and manage your agents efficiency, this is the took you need.
Great Service for my Company
What do you like best about the product?
I love that there are so many options for admin based reports and setting or completing tasks in a timely manner. The record keeping and report management is a spectacular part of this program.
What do you dislike about the product?
There isn't anything about this program that I dislike. Everyone in my company seems to be liking and actively using this program multiple times a day.
What problems is the product solving and how is that benefiting you?
Completing group task that will be handled by multiple agents. Holding information that is used by multiple departments in an use to use interface
Recommendations to others considering the product:
We have been using this program that bridges the gap in between multiple departments and it has definitely had communication a breeze for all of those involved.
Seamless and No More System Crashes
What do you like best about the product?
I like being able to login from multiple computers to work in different offices. I really like the integration of our systems and workflow. It works so much better now than before the upgrade to the cloud!
What do you dislike about the product?
I have no complaints. I appreciate the ease of use every day!
What problems is the product solving and how is that benefiting you?
Salesforce makes it possible to collaborate with multiple offices and share information across a huge network.
Recommendations to others considering the product:
If are you considering moving your CRM to the cloud -- do it today and don't hesitate! You and your employees will be so happy with Salesforce Cloud!
Review
What do you like best about the product?
1. excellent CRM tools
2. Great analytics
3. Business growth metrics
4. Specific statistics
2. Great analytics
3. Business growth metrics
4. Specific statistics
What do you dislike about the product?
1. Expensive little bit
2. hard to get help sometimes.
2. hard to get help sometimes.
What problems is the product solving and how is that benefiting you?
This is the prime CRM tool and most famous one out these days and being used by every major industry
Recommendations to others considering the product:
Yes I'd recommend
Salesforce use opinion
What do you like best about the product?
It is a very user friendly software, lot of options to work with, great for our business.
What do you dislike about the product?
it is a bit expensive in comparison to microsoft dynamics
What problems is the product solving and how is that benefiting you?
With Salesforce, we can track all our important customer data in one place so that we can develop solutions that deliver real value to your customers, which in turn means higher customer satisfaction and more business. With Salesforce, we are able to manage, measure, and improve lead generation, qualification, and conversion.
Great usability
What do you like best about the product?
The user friendly front end makes this software extremely easy for business and non profit professionals to use to track donations. Also, the nonprofit user forums are super helpful for administrators. From the for-profit sector, the enterprise edition is perfect for the small business looking to grow and track institutional knowledge from sales to support.
What do you dislike about the product?
Becoming familiar with customizing the software to your needs makes it really difficult to use. Especially if you're a non profit with limited-to-no IT staff. Additionally, I would love to see the easier use of volunteer management in this system. While there are plugins, it would be wonderful to customize that data event more.
What problems is the product solving and how is that benefiting you?
Communicating and tracking notes on clients from staff to training and support is really helpful- this way we can transfer a client directly to support and know what sales has pitched and what to expect walking into the first phone call.
Recommendations to others considering the product:
Again, if you're a non profit, consider hiring a contractor to help set this up and make your customizations. However, make sure that they aren't too large and can understand how and why you collect the data you do.
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