Agentforce Service
Salesforce, Inc.External reviews
7,002 reviews
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External reviews are not included in the AWS star rating for the product.
Business analyst
What do you like best about the product?
Great tool to collaborate with the team..
What do you dislike about the product?
I took over this org about 12 months and I m still
Learning this service cloud
Learning this service cloud
What problems is the product solving and how is that benefiting you?
Automation helped me streamline the reports. I also like the trailheads.
SERVICE REVIEW
What do you like best about the product?
The functionality that it provides in terms of connecting the internet of things with service cloud.
What do you dislike about the product?
The user interface could use some extra help.
What problems is the product solving and how is that benefiting you?
Solving customer complaints at stores
Salesforce powerful tool for efficiency
What do you like best about the product?
I really like that salesforce can be used across different departments and allows for efficiency.
What do you dislike about the product?
Additional information of the various apps and are extremely beneficial in finding better ways to integrate systems within salesforce.
What problems is the product solving and how is that benefiting you?
Data archival and data storage is a challenge.
Recommendations to others considering the product:
Very powerful tool and can be very useful for many different businesses, but make sure you know the product you are getting, as you may miss the full potential if you do not fully understand it's entire capabilities.
Salesforce for IT HelpDesk
What do you like best about the product?
I like the different views and reports you can run. I can build queues for my different buildings, or see all my tickets at one time. I also like that you can email the client within the app, keeping your personal email private and exposing your external email.
What do you dislike about the product?
The mobile app should have notifications for it. When I receive a new ticket, I'd like to have a push notification from the app so I can view it.
What problems is the product solving and how is that benefiting you?
We have built an effective system to manage and monitor issues going on within the district, and provide support via communication with the user.
Salesforce has been Life-Changing
What do you like best about the product?
We launched our Saleforce community in 2016, instantly allowing our volunteers and members to connect with each other across the country, and providing a mechanism to work on projects in a streamlined, digital fashion for the first time.
What do you dislike about the product?
I really cannot say enough about Salesforce. Working for a non profit organization, Salesforce is flexible enough to apply to our operations.
What problems is the product solving and how is that benefiting you?
Connect- Volunteers can now build connections with each other across the country.
Share- Volunteers can share details about their interest, skills and expertise.
Work- Volunteers and staff can work on engineering projects digitally from anywhere in the world.
Share- Volunteers can share details about their interest, skills and expertise.
Work- Volunteers and staff can work on engineering projects digitally from anywhere in the world.
Best Product for Customer Service
What do you like best about the product?
I currently use and implement Salesforce Service Cloud for customers and it is by far the best product in the market. It is cost effective, has modern tools and features and it allows customer support agents to effectively and efficiently resolve customer service requests.
What do you dislike about the product?
Console is easy to use but classic UI is cumbersome to navigate especially during peak call volume.
What problems is the product solving and how is that benefiting you?
It is used in our clients' call centers to service customers.
Recommendations to others considering the product:
This is the best product in the market and for organizations looking at new CRM solutions should definitely consider Salesforce ServiceCloud
Best CRM for support
What do you like best about the product?
Best product to support customer requirements and services
What do you dislike about the product?
Nothing as of now - overall product experience looks great
What problems is the product solving and how is that benefiting you?
Providing customer service over emails and enhancing the user reading experience through Magzter
Recommendations to others considering the product:
Best product to solve the customer needs over emails, previously the need for customer service was very limited but now the service sector has developed a lot and we need a tool like Desk to solve their needs
Service cloud provides best customer experience
What do you like best about the product?
It is web based total customer service management solution that works equally well in supporting on site and remote workforces.
It help you reduce handle and follow-up time while ensuring that customer issues don’t "fall through the cracks
Integrated knowledgebase capabilities allow sharing of information
Availability of self-service options to assist in call diversion efforts.
It help you reduce handle and follow-up time while ensuring that customer issues don’t "fall through the cracks
Integrated knowledgebase capabilities allow sharing of information
Availability of self-service options to assist in call diversion efforts.
What do you dislike about the product?
It quite costly especially when compared to other products that offer similar services in the market.
It also lacks some features such as back office processes for a business that is looking for a broader solution.
It also lacks some features such as back office processes for a business that is looking for a broader solution.
What problems is the product solving and how is that benefiting you?
Allows your employees to see a 360 degree view of customer interactions
Integration with phone and VOIP systems to reduce call handling time
Quickly enter, classify and route customer issues to the appropriate employees for resolution.
Integration with phone and VOIP systems to reduce call handling time
Quickly enter, classify and route customer issues to the appropriate employees for resolution.
Recommendations to others considering the product:
Robust TAPI integration allows salesforce.com to talk directly to your phone system to take advantage of features like real time customer lookup and predictive dialing
Your customers can interact with support agents over the web using LiveChat, integrated seamlessly into salesforce. Monitor and create cases directly from Twitter and Facebook as well.
Your customers can interact with support agents over the web using LiveChat, integrated seamlessly into salesforce. Monitor and create cases directly from Twitter and Facebook as well.
Salesforce is a great tool for your business
What do you like best about the product?
Salesforce is a great tool for your business. It's really helpful for tracking leads and keeping track of contract expiration/renewal status.
What do you dislike about the product?
I think the UI could use some improvements. The dashboard looks like it was built in 1990.
What problems is the product solving and how is that benefiting you?
Sales, renewals, organization
ALL REQUEST IN ONE PLACE
What do you like best about the product?
I like the power and flexibility this application offer for small, medium and big companies. Filters, Rules and automation makes all the difference. The support team gives excelent and quick answers. Server is stable and fast and the mobile application has everything you could need to keep track of your tickets.
What do you dislike about the product?
Search is not as fast as I'd like and sometimes is hard to find old tickets, specially when you don't know the email of the person who sent it to you.
What problems is the product solving and how is that benefiting you?
Support and project requirements for all our customers.
Recommendations to others considering the product:
If you need to centralize all the requirements of your customers to track and manage your agents efficiency, this is the took you need.
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