Agentforce Service
Salesforce, Inc.External reviews
7,002 reviews
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External reviews are not included in the AWS star rating for the product.
Great Service for my Company
What do you like best about the product?
I love that there are so many options for admin based reports and setting or completing tasks in a timely manner. The record keeping and report management is a spectacular part of this program.
What do you dislike about the product?
There isn't anything about this program that I dislike. Everyone in my company seems to be liking and actively using this program multiple times a day.
What problems is the product solving and how is that benefiting you?
Completing group task that will be handled by multiple agents. Holding information that is used by multiple departments in an use to use interface
Recommendations to others considering the product:
We have been using this program that bridges the gap in between multiple departments and it has definitely had communication a breeze for all of those involved.
Seamless and No More System Crashes
What do you like best about the product?
I like being able to login from multiple computers to work in different offices. I really like the integration of our systems and workflow. It works so much better now than before the upgrade to the cloud!
What do you dislike about the product?
I have no complaints. I appreciate the ease of use every day!
What problems is the product solving and how is that benefiting you?
Salesforce makes it possible to collaborate with multiple offices and share information across a huge network.
Recommendations to others considering the product:
If are you considering moving your CRM to the cloud -- do it today and don't hesitate! You and your employees will be so happy with Salesforce Cloud!
Review
What do you like best about the product?
1. excellent CRM tools
2. Great analytics
3. Business growth metrics
4. Specific statistics
2. Great analytics
3. Business growth metrics
4. Specific statistics
What do you dislike about the product?
1. Expensive little bit
2. hard to get help sometimes.
2. hard to get help sometimes.
What problems is the product solving and how is that benefiting you?
This is the prime CRM tool and most famous one out these days and being used by every major industry
Recommendations to others considering the product:
Yes I'd recommend
Salesforce use opinion
What do you like best about the product?
It is a very user friendly software, lot of options to work with, great for our business.
What do you dislike about the product?
it is a bit expensive in comparison to microsoft dynamics
What problems is the product solving and how is that benefiting you?
With Salesforce, we can track all our important customer data in one place so that we can develop solutions that deliver real value to your customers, which in turn means higher customer satisfaction and more business. With Salesforce, we are able to manage, measure, and improve lead generation, qualification, and conversion.
Great usability
What do you like best about the product?
The user friendly front end makes this software extremely easy for business and non profit professionals to use to track donations. Also, the nonprofit user forums are super helpful for administrators. From the for-profit sector, the enterprise edition is perfect for the small business looking to grow and track institutional knowledge from sales to support.
What do you dislike about the product?
Becoming familiar with customizing the software to your needs makes it really difficult to use. Especially if you're a non profit with limited-to-no IT staff. Additionally, I would love to see the easier use of volunteer management in this system. While there are plugins, it would be wonderful to customize that data event more.
What problems is the product solving and how is that benefiting you?
Communicating and tracking notes on clients from staff to training and support is really helpful- this way we can transfer a client directly to support and know what sales has pitched and what to expect walking into the first phone call.
Recommendations to others considering the product:
Again, if you're a non profit, consider hiring a contractor to help set this up and make your customizations. However, make sure that they aren't too large and can understand how and why you collect the data you do.
Highly customizable
What do you like best about the product?
How you can tweak anything to fit your needs
What do you dislike about the product?
Certification only requires memorization
What problems is the product solving and how is that benefiting you?
Manufacturing
Salesforce does it the best
What do you like best about the product?
The ease of use and ability to update across the software
What do you dislike about the product?
its not FREE as there should not be any costs for SMB
What problems is the product solving and how is that benefiting you?
sales lead generation tool.
Recommendations to others considering the product:
great for small business
Wish we trained our people better, so they would use it more.
What do you like best about the product?
An excellent platform for our customers and teams. It allowed seamless production of our customers orders from the Copy and Print department in our retail locations.
What do you dislike about the product?
That our management groups did not push our teams harder to use this software.
What problems is the product solving and how is that benefiting you?
It allowed us to store all of a customers printing needs with detailed information specific to their orders. they could go to any store anywhere and get the same order printed correctly.
Recommendations to others considering the product:
Takes advantage of this system. It will prevent mistakes and keep things simple for all users.
Great product
What do you like best about the product?
SalesForce can be used anywhere at the office or on the cloud. It is easy to use and I can also use it on my smartphone.
What do you dislike about the product?
Sometimes I get an error but not much at all. Some broswers the website does not work well at all.
What problems is the product solving and how is that benefiting you?
It helps build and strengthen relationships with my clients it helps me know the last time I have spoke with my customer .
Recommendations to others considering the product:
It works with Skype for Business and Microsoft Lynce.
Salesforce: sales best friend
What do you like best about the product?
I love that I can chat with my coworkers via sales force and see everyone's accomplishments . The charts and graphs are amazingly helpful. We can set goals and really see them happen. Also it captures so much data. I love the mobile app to keep everything up to date.
What do you dislike about the product?
Making it sync with the software we use in the office would be awesome.
What problems is the product solving and how is that benefiting you?
Salesforce keeps all the data in a nice order and creates proposal.
Recommendations to others considering the product:
Very useful.
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