Agentforce Service
Salesforce, Inc.External reviews
6,987 reviews
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External reviews are not included in the AWS star rating for the product.
Highly customizable
What do you like best about the product?
How you can tweak anything to fit your needs
What do you dislike about the product?
Certification only requires memorization
What problems is the product solving and how is that benefiting you?
Manufacturing
Salesforce does it the best
What do you like best about the product?
The ease of use and ability to update across the software
What do you dislike about the product?
its not FREE as there should not be any costs for SMB
What problems is the product solving and how is that benefiting you?
sales lead generation tool.
Recommendations to others considering the product:
great for small business
Wish we trained our people better, so they would use it more.
What do you like best about the product?
An excellent platform for our customers and teams. It allowed seamless production of our customers orders from the Copy and Print department in our retail locations.
What do you dislike about the product?
That our management groups did not push our teams harder to use this software.
What problems is the product solving and how is that benefiting you?
It allowed us to store all of a customers printing needs with detailed information specific to their orders. they could go to any store anywhere and get the same order printed correctly.
Recommendations to others considering the product:
Takes advantage of this system. It will prevent mistakes and keep things simple for all users.
Great product
What do you like best about the product?
SalesForce can be used anywhere at the office or on the cloud. It is easy to use and I can also use it on my smartphone.
What do you dislike about the product?
Sometimes I get an error but not much at all. Some broswers the website does not work well at all.
What problems is the product solving and how is that benefiting you?
It helps build and strengthen relationships with my clients it helps me know the last time I have spoke with my customer .
Recommendations to others considering the product:
It works with Skype for Business and Microsoft Lynce.
Salesforce: sales best friend
What do you like best about the product?
I love that I can chat with my coworkers via sales force and see everyone's accomplishments . The charts and graphs are amazingly helpful. We can set goals and really see them happen. Also it captures so much data. I love the mobile app to keep everything up to date.
What do you dislike about the product?
Making it sync with the software we use in the office would be awesome.
What problems is the product solving and how is that benefiting you?
Salesforce keeps all the data in a nice order and creates proposal.
Recommendations to others considering the product:
Very useful.
Works well
What do you like best about the product?
Console view allows us to customise the page.
What do you dislike about the product?
Sometimes it's a little clunky to configure.
What problems is the product solving and how is that benefiting you?
More efficient front line support.
The Place to Find all Answers
What do you like best about the product?
There are many options and to learn something new and to gain insight into the products we are currently using in tangent with Salesforce.
What do you dislike about the product?
It is very difficult to learn quickly, it takes time to gain confidence in this cloud.
What problems is the product solving and how is that benefiting you?
It gives a wide verity of answers to many different questions. Depending on what problems you are facing you can ask questions and get a pluthera of solutions.
Recommendations to others considering the product:
It's a tried and true solution to managing your people
Salesforce TESSCO Technologies
What do you like best about the product?
Salesforce is easy to navigate and user friendly
What do you dislike about the product?
I dislike that Salesforce has SO many portals to use
What problems is the product solving and how is that benefiting you?
Tracking GP
We manage a huge volume of cases through service cloud, and it works like a charm
What do you like best about the product?
Salesforce makes it so easy from an end user perspective to manage multiple cases and see them through to resolution. It's just so smooth.
What do you dislike about the product?
There's not a lot from a user perspective. I suppose the search functionality could be better? I'm sure it's not quite as smooth sailing from an admin point of view, but it really makes case management and tracking easy.
What problems is the product solving and how is that benefiting you?
Case management, ticket tracking, customer communication
Great IT Tool
What do you like best about the product?
User friendly; live chat is a great resource tool and is discreet to use.
What do you dislike about the product?
NA--this product is great for IT users of all age
What problems is the product solving and how is that benefiting you?
I use it to get help with Word applications
Recommendations to others considering the product:
NA
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