Agentforce Service
Salesforce, Inc.External reviews
6,987 reviews
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Desk.com
What do you like best about the product?
I use it as a chat support software it's easy and simple works welk
What do you dislike about the product?
Nothing it works really well for our needs
What problems is the product solving and how is that benefiting you?
Tv issues are fixes with this ptogram
Salesforce for a complete business tool experience
What do you like best about the product?
I like best that Salesforce has so many uses, from sales, to database management, to customer and client outreach.
What do you dislike about the product?
I have not found anything that I dislike about Salesforce.
What problems is the product solving and how is that benefiting you?
I was able to run large reports for database management it made auditing sales, commissions, and user activity a breeze!
Recommendations to others considering the product:
Of the CRM platforms available today, Salesforce is one that I would like to continue to use in any business that requires the use of a CRM platform.
SalesForce
What do you like best about the product?
I like that it digitizes a lot of day-to-day employee/employer functions. Particularly, the PTO/LWOP request forms and calendars. It allows staff who work at different sites to see when all their coworkers have planned and approved vacation time so that no site is short staffed or has conflicting approvals.
What do you dislike about the product?
Email blasts and creating groups to send mass emails too requires a significant amount of tech guidance - not the most user friendly.
What problems is the product solving and how is that benefiting you?
SalesForce Service Cloud is allowing us to transition out of paper-only documentation and into digital filing. We can now process entire new-hire packets and HR benefits online, allowing our entire HR/PR team to have complete, legible access to employee files. Saves us a lot of time.
Recommendations to others considering the product:
Establish rapport with one or two support staff so that when you have quick questions, you have a name/extension you can reach right away.
User friendly
What do you like best about the product?
Ease of use and user friendly. Quick response.
What do you dislike about the product?
I do not dislike any of the features. I have not had any problems.
What problems is the product solving and how is that benefiting you?
getting help efficiently
Awesome System
What do you like best about the product?
Salesforce has endless options and great visibility for all departments.
What do you dislike about the product?
Gets overwhelming if working on many things at once
What problems is the product solving and how is that benefiting you?
User friendly system that gives maximum visibility to sales support and customers
A great, all-inclusive experience for any business needs.
What do you like best about the product?
My favorite component of Sales Force is how customizable it is. I use it as part of a project manager office, and it is the one place we go for all of our needs. We have been able to build out a project board to track budgets, contacts, next steps, timelines, and project notes. Throughout our process of implementing sales force, we've been able to create this board with the features and information we want, without being limited by software templates. Further, we are able to use it as a hub for our client information and complete all of our billing throug the software/
What do you dislike about the product?
It does take time to develop the software for needs of a company. We have put a great deal of time and money into using this program for our company, so it is not the best option for companies unable to devote to this.
What problems is the product solving and how is that benefiting you?
We are truly solving issues of efficiency with Service Cloud. We used to have too many websites or programs to complete all of our business tasks. However, we now have one main hub for our information, which allows us to focus our time on pressing client needs/
Simply the best
What do you like best about the product?
Streamlined and makes work efficient. No need to hop around between programs to get work done.
What do you dislike about the product?
Some features could be made more efficient.
What problems is the product solving and how is that benefiting you?
Email integration
Love this software!
What do you like best about the product?
Salesforce makes it sooo easy to keep track of communication with customers. The difference is night and day.
What do you dislike about the product?
It is a little limited for who we can add as members, we have found a workaround, but it is a little inconvenient.
What problems is the product solving and how is that benefiting you?
It helps keep all of the communication between staff and customers in one place. Plus you are able to see if they called in and spoke to someone else.
My Sales Force Review
What do you like best about the product?
Salesforce is a very powerful, fluid platform. I enjoy it's reliability, and it's ability to be customized by the end user.
What do you dislike about the product?
My biggest gripe with Salesforce would be the amount of different licenses that need to be purchased for each user to utilize it to it's fullest potential.
What problems is the product solving and how is that benefiting you?
Salesforce allows everyone in our enterprise to follow every support case throughout it's life cycle - in other words, transparency and accountability.
Recommendations to others considering the product:
Do it! It's awesome!
Salesforce Service Cloud Review
What do you like best about the product?
You can build your own console app and it looks great in lightning. Very easy to set up, we did it in-house.
What do you dislike about the product?
We needed to do a bit of customization (apex) for emails and email replies to be correctly captured on the case object.
What problems is the product solving and how is that benefiting you?
Global support ticketing system for our company
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