Agentforce Service
Salesforce, Inc.External reviews
7,002 reviews
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Salesforce continues to surprise me
What do you like best about the product?
Salesforce is intuitive, easy to use, and highly customizable. Huge number of options for reporting. There is a never-ending supply of tutorials and helps and great users communities for support. The consultant we worked with was amazing - very knowledgable and easy to work with. Dreamforce is a great place to learn and connect. Everything Salesforce does is top-notch.
What do you dislike about the product?
We are a nonprofit, and the body of helps for nonprofits, although growing, still needs to be developed. Overall, the level of user experience varies greatly, and it is sometimes hard to find the information that will help at my level.
What problems is the product solving and how is that benefiting you?
We are able to maintain an up-to-date database that provides us with the data we need to make decisions.
SF at work
What do you like best about the product?
Great platform for organizing my accounts and communicating with colleagues
What do you dislike about the product?
Everything has to be spelled perfectly in the search bar to be able to find what you are looking for
What problems is the product solving and how is that benefiting you?
Not having to worry as much about storage space
Recommendations to others considering the product:
Do it!
Salesforce Service Cloud
What do you like best about the product?
The email to case feature is super easy to set up. As an admin, it doesn't take a lot of time out of your day to set it up and hit the ground running.
What do you dislike about the product?
When there are problems with Live Agent, it sometimes takes a bit of time to get to the root of the problem. It is difficult to surmise whether it's an issue with the agent's computer, our system or actual Live Agent.
What problems is the product solving and how is that benefiting you?
We are able to help customers at a very fast response rate and track all their issues through one system. Customers can contact us via email, phone or a web form. It's very efficient.
User friendly
What do you like best about the product?
Easy to document important conversations and changes made in the organization.
What do you dislike about the product?
I don't like the search feature.. there should be a section where you can click on a name previously entered quickly instead of having to search for them all over again.
What problems is the product solving and how is that benefiting you?
Being about to keep everyone on the same page with the advisors. Makes it convienent for everyone to have immediate access.
Customer support
What do you like best about the product?
How easy it is to modify! I like that we can update email settings, notifications, etc
What do you dislike about the product?
Small bugs here and there, nothing crucial
What problems is the product solving and how is that benefiting you?
Attentiveness to clients
Desk.com
What do you like best about the product?
I use it as a chat support software it's easy and simple works welk
What do you dislike about the product?
Nothing it works really well for our needs
What problems is the product solving and how is that benefiting you?
Tv issues are fixes with this ptogram
Salesforce for a complete business tool experience
What do you like best about the product?
I like best that Salesforce has so many uses, from sales, to database management, to customer and client outreach.
What do you dislike about the product?
I have not found anything that I dislike about Salesforce.
What problems is the product solving and how is that benefiting you?
I was able to run large reports for database management it made auditing sales, commissions, and user activity a breeze!
Recommendations to others considering the product:
Of the CRM platforms available today, Salesforce is one that I would like to continue to use in any business that requires the use of a CRM platform.
SalesForce
What do you like best about the product?
I like that it digitizes a lot of day-to-day employee/employer functions. Particularly, the PTO/LWOP request forms and calendars. It allows staff who work at different sites to see when all their coworkers have planned and approved vacation time so that no site is short staffed or has conflicting approvals.
What do you dislike about the product?
Email blasts and creating groups to send mass emails too requires a significant amount of tech guidance - not the most user friendly.
What problems is the product solving and how is that benefiting you?
SalesForce Service Cloud is allowing us to transition out of paper-only documentation and into digital filing. We can now process entire new-hire packets and HR benefits online, allowing our entire HR/PR team to have complete, legible access to employee files. Saves us a lot of time.
Recommendations to others considering the product:
Establish rapport with one or two support staff so that when you have quick questions, you have a name/extension you can reach right away.
User friendly
What do you like best about the product?
Ease of use and user friendly. Quick response.
What do you dislike about the product?
I do not dislike any of the features. I have not had any problems.
What problems is the product solving and how is that benefiting you?
getting help efficiently
Awesome System
What do you like best about the product?
Salesforce has endless options and great visibility for all departments.
What do you dislike about the product?
Gets overwhelming if working on many things at once
What problems is the product solving and how is that benefiting you?
User friendly system that gives maximum visibility to sales support and customers
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