Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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Don't confused by the different "cloud" names
What do you like best about the product?
ability to customize and flexible config options
What do you dislike about the product?
confusing terminology for users when referring to "service cloud", or "sales cloud"
What problems is the product solving and how is that benefiting you?
building out case mgmt tools
Recommendations to others considering the product:
Set it up correctly in the beginning, make sure users have proper permissions and training before getting started!
Another winning Salesforce product
What do you like best about the product?
I like that Salesforce Service Cloud is modeled after SaaS. I find that it is incredibly easy to use and I am able to perform my job with ease and efficiency. I like how well it works with the rest of the Cloud products as well. The entire group of products is great!
What do you dislike about the product?
There is nothing to dislike about the Salesforce Service Cloud. I am able to do everything I need to do with ease. My customer is also happy.
What problems is the product solving and how is that benefiting you?
I can resolve cases faster than ever. I have a full visibility. We can also assign cases to agents that would be best suited for them allowing for higher customer satisfaction and quicker interactions.
Recommendations to others considering the product:
Invest in the extras. Making sure you have a guru and are fully trained and ready to go is the key. If you aren't ready, you will just have irritated customers.
Salesforce Service Cloud for support
What do you like best about the product?
Easy navigation. Mobile friendly. Easy to develop and configure.
What do you dislike about the product?
This is the best software. I don’t have any dislikes
What problems is the product solving and how is that benefiting you?
Incident management.
Salesforce Service Cloud Rocks!
What do you like best about the product?
Fully featured
Usability
Ability to integrate with back-end systems
Usability
Ability to integrate with back-end systems
What do you dislike about the product?
Expensive compared to other market vendors.
What problems is the product solving and how is that benefiting you?
Better AHT, FCR, NPS
Service Cloud - Puts everything in one place
What do you like best about the product?
Everything is in one place. Customer info is awesome
What do you dislike about the product?
Support, costly - lots of limits and the initial UI without lightninh is very clunkyq
What problems is the product solving and how is that benefiting you?
Faster response times
Salesforce is the best
What do you like best about the product?
To be able to customize different platforms for different programs.
What do you dislike about the product?
Nothing I really dislike about the platform.
What problems is the product solving and how is that benefiting you?
We are utilizing the software to process applications. Benefits include customization for different platforms.
best service cloud for 98% customer satisfaction
What do you like best about the product?
the flexibility to design based on your customer.
What do you dislike about the product?
sometimes vustomization makes it hardto move to lightning
What problems is the product solving and how is that benefiting you?
customer support and legal
You're fooling yourself if you walk away from Salesforce!
What do you like best about the product?
Salesforce allows businesses to create a unique platform on a very robust platform to maintain uniqueness within a broad and stable system! The self-learning capability of Trailhead makes it virtually dummy-proof!
What do you dislike about the product?
Almost advancing TOO fast. It can be hard to keep up with all the goodies if your company isn't as rapid paced as Salesforce
What problems is the product solving and how is that benefiting you?
The ability to own our data model and system of record while advancing as fast as the business needs
Recommendations to others considering the product:
Don't hesitate!
Salesforce Service Cloud
What do you like best about the product?
The efficiency of the service cloud. It is easy to use
What do you dislike about the product?
I wish it was more affordable to add more functions
What problems is the product solving and how is that benefiting you?
Customer complaints. Conveniently has all data in one spot
SFDC Service Cloud
What do you like best about the product?
very easy to administer. easy to train a new hire to use it.
What do you dislike about the product?
nothing. it's perfect. I would recommend it everyone
What problems is the product solving and how is that benefiting you?
it is a perfect platform for customer support team in engaging their customers.
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