Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Worlds best CRM
What do you like best about the product?
First and foremost Salesforce is secure. Salesforce CRM is very configurable. Provides lots of documents for user. Support is very good.
What do you dislike about the product?
They needs to more work on debugging process for developer.
What problems is the product solving and how is that benefiting you?
Salesforce is configurable, provides ready layouts for user. Non technical user also easily works and configure salesforce.
Great Membership Tool
What do you like best about the product?
With SalesForce it was easy to great member lists and send out emails to current and prospective members
What do you dislike about the product?
There were a lot of information, I feel I couldn't get to know the whole system.
What problems is the product solving and how is that benefiting you?
I realized it was east to compile a list and be able to reach out to certain members and not others that didn't need the emails
Recommendations to others considering the product:
Take your time to learn the software. There is so much you can do with it!
The world’s #1 customer service solution
What do you like best about the product?
Knowledge base, Console, Live Message, Live Agent, Case Management, Smooth Case routing, Reports and Dashboard to track the overall backlogs. I was involved in the customization of the Service Cloud for one of my organization. Most of your business requirements are achievable using the Points and clicks.
Waiting for the Einstein AI functionality eagerly to check how does it help my business.
Waiting for the Einstein AI functionality eagerly to check how does it help my business.
What do you dislike about the product?
I personally dislike the lightning UI. It is something I believe not that user friendly if you are familiar with the classic UI.
What problems is the product solving and how is that benefiting you?
First it is the best fitment for the companies already on Salesforce Platform. The reports and dashboards are amazing. The case Management becomes as smooth as it can be. And with using the communities we were able to integrate the Live Agent, Live Chat, knowledge Articles and specific Chatter groups to provide support to customer and partners.
Its been great tracking everything
What do you like best about the product?
It is a one stop spot that we can manage
What do you dislike about the product?
no notification on follow up we set up tasks and unless we're logged in we don't have it notified.
What problems is the product solving and how is that benefiting you?
we're able to follow up easier.
Recommendations to others considering the product:
do it now
Sales force
What do you like best about the product?
Its a live and do's not relay on the home network of any org as is in the cloud With data that has been presented in an easy to digest form showing how many people had positive and negative experience with Sales force Service Cloud.
What do you dislike about the product?
they do seem to have a lot of update windows during a year
:Not Flexible
: cost more to add basic functions i.e. little changes a far too difficult to make
:Not Flexible
: cost more to add basic functions i.e. little changes a far too difficult to make
What problems is the product solving and how is that benefiting you?
With Logging call from internal to external VENDORS / USERS
Recommendations to others considering the product:
Its more helpful to run in the cloud but and saves building on in house
Great tool for a service desk/service center to manage requests for support
What do you like best about the product?
Email to case and web to case - allow users to submit cases/tickets through email or the web, and allow users to respond via email. Very flexible to customize so that you can track whatever custom information you need. Lots of built-in automation, and easy to add more based on what you need.
What do you dislike about the product?
I really don't have any complaints. It works very well and has a ton of features, in addition to being on the Salesforce platform which gives you a ton of flexibility.
What problems is the product solving and how is that benefiting you?
We needed to replace a different ticketing system to have more flexibility. The Console that comes with Service Cloud is also great for managing a high volume of tickets and is very customizable.
Great and fast
What do you like best about the product?
Easy to use and fast. I appreciate the organization it provides me
What do you dislike about the product?
Too many options and tabs. Sometimes it is difficult to find what I need
What problems is the product solving and how is that benefiting you?
Organizing all sales opportunities is easy with sales force
Service Cloud Review
What do you like best about the product?
I like the case management system and the flexibility of the platform once you have become accustomed to the UI
What do you dislike about the product?
Using service cloud with lightning is extremely slow and has kept me from adopting the lightning Ui just yet.
What problems is the product solving and how is that benefiting you?
I am able to collect data on the support cases that come into my department.
Recommendations to others considering the product:
Make sure you think through your data collection and reduce redundancies before implementing a data collection system.
Salesforce Service Cloud Review
What do you like best about the product?
Service cloud was easy for our various teams to get up and running and adopt with our existing procedures.
What do you dislike about the product?
I dislike the storage limitations but understand them technically.
What problems is the product solving and how is that benefiting you?
Our customer satisfaction is higher quality and our ability to retain and retrieve client information is as well.
Excellent Product for Scalability
What do you like best about the product?
Very Powerful system that is extremely flexible
What do you dislike about the product?
Harder to get it going without thinking everything through
What problems is the product solving and how is that benefiting you?
Solving all business process problems
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