Agentforce Service
Salesforce, Inc.External reviews
7,002 reviews
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External reviews are not included in the AWS star rating for the product.
SFDC is the way to go
What do you like best about the product?
I like the tenure of the platform, the amount of resources available, and ease of turning the platform into a career.
What do you dislike about the product?
The support. Too often are cases closed without even acknowledging the help required. A lot of it is outsourced, or poached from call centers where the talent is rough at best.
What problems is the product solving and how is that benefiting you?
We solved support issues with this. It has robust analytics for reporting and the easy of use is great.
Recommendations to others considering the product:
If you can afford the licensing, this is the platform for you. There is a readily available knowledge base and tons of professionals. It's easy to find the information you need without having to look too far. This is also a great way to encourage your employees to further their career. Everyone is stronger with Salesforce certifications!
Salesforce
What do you like best about the product?
I like being able to track my teams open tickets. Being able to see charts to what type of tickets/how long one has been open/who owns them, is very valuable.
What do you dislike about the product?
The amount of steps there are to close to ticket.
What problems is the product solving and how is that benefiting you?
At my work we all use Salesforce differently. My team uses it to track our work progress and requests that come in. We really benefit from the organizational aspect of it.
SFA
What do you like best about the product?
Easy to use, used daily, calls and emails tracked and history
What do you dislike about the product?
Nothing, I wouldn't change a thing, it works perfectly.
What problems is the product solving and how is that benefiting you?
keeping contact with customers and pipeline as well as database info
Recommendations to others considering the product:
Buy and use and the ROI is solid, use it like Outlook
Senior Software Developer
What do you like best about the product?
Best for customer service or case management system.
What do you dislike about the product?
Performance issue slow which help the user alot more simple to use the tool without switching to other window.
What problems is the product solving and how is that benefiting you?
We set up the complete call center with instigation of CTI tool.
Recommendations to others considering the product:
NA
Sales force is the best tool to track customers
What do you like best about the product?
The case and call history is great for tacking customers.
What do you dislike about the product?
Everything is awesome with this software.
What problems is the product solving and how is that benefiting you?
The customer history.
Recommendations to others considering the product:
Do it
Sales
What do you like best about the product?
Good tracking and it helps with follow ups and boosts sales.
What do you dislike about the product?
Need more features on quotes and more storage.
What problems is the product solving and how is that benefiting you?
increase of sales and tracking opps
Recommendations to others considering the product:
low price and great functionality
Worlds best CRM
What do you like best about the product?
First and foremost Salesforce is secure. Salesforce CRM is very configurable. Provides lots of documents for user. Support is very good.
What do you dislike about the product?
They needs to more work on debugging process for developer.
What problems is the product solving and how is that benefiting you?
Salesforce is configurable, provides ready layouts for user. Non technical user also easily works and configure salesforce.
Great Membership Tool
What do you like best about the product?
With SalesForce it was easy to great member lists and send out emails to current and prospective members
What do you dislike about the product?
There were a lot of information, I feel I couldn't get to know the whole system.
What problems is the product solving and how is that benefiting you?
I realized it was east to compile a list and be able to reach out to certain members and not others that didn't need the emails
Recommendations to others considering the product:
Take your time to learn the software. There is so much you can do with it!
The world’s #1 customer service solution
What do you like best about the product?
Knowledge base, Console, Live Message, Live Agent, Case Management, Smooth Case routing, Reports and Dashboard to track the overall backlogs. I was involved in the customization of the Service Cloud for one of my organization. Most of your business requirements are achievable using the Points and clicks.
Waiting for the Einstein AI functionality eagerly to check how does it help my business.
Waiting for the Einstein AI functionality eagerly to check how does it help my business.
What do you dislike about the product?
I personally dislike the lightning UI. It is something I believe not that user friendly if you are familiar with the classic UI.
What problems is the product solving and how is that benefiting you?
First it is the best fitment for the companies already on Salesforce Platform. The reports and dashboards are amazing. The case Management becomes as smooth as it can be. And with using the communities we were able to integrate the Live Agent, Live Chat, knowledge Articles and specific Chatter groups to provide support to customer and partners.
Its been great tracking everything
What do you like best about the product?
It is a one stop spot that we can manage
What do you dislike about the product?
no notification on follow up we set up tasks and unless we're logged in we don't have it notified.
What problems is the product solving and how is that benefiting you?
we're able to follow up easier.
Recommendations to others considering the product:
do it now
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