Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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Great product
What do you like best about the product?
SalesForce can be used anywhere at the office or on the cloud. It is easy to use and I can also use it on my smartphone.
What do you dislike about the product?
Sometimes I get an error but not much at all. Some broswers the website does not work well at all.
What problems is the product solving and how is that benefiting you?
It helps build and strengthen relationships with my clients it helps me know the last time I have spoke with my customer .
Recommendations to others considering the product:
It works with Skype for Business and Microsoft Lynce.
Salesforce: sales best friend
What do you like best about the product?
I love that I can chat with my coworkers via sales force and see everyone's accomplishments . The charts and graphs are amazingly helpful. We can set goals and really see them happen. Also it captures so much data. I love the mobile app to keep everything up to date.
What do you dislike about the product?
Making it sync with the software we use in the office would be awesome.
What problems is the product solving and how is that benefiting you?
Salesforce keeps all the data in a nice order and creates proposal.
Recommendations to others considering the product:
Very useful.
Works well
What do you like best about the product?
Console view allows us to customise the page.
What do you dislike about the product?
Sometimes it's a little clunky to configure.
What problems is the product solving and how is that benefiting you?
More efficient front line support.
The Place to Find all Answers
What do you like best about the product?
There are many options and to learn something new and to gain insight into the products we are currently using in tangent with Salesforce.
What do you dislike about the product?
It is very difficult to learn quickly, it takes time to gain confidence in this cloud.
What problems is the product solving and how is that benefiting you?
It gives a wide verity of answers to many different questions. Depending on what problems you are facing you can ask questions and get a pluthera of solutions.
Recommendations to others considering the product:
It's a tried and true solution to managing your people
Salesforce TESSCO Technologies
What do you like best about the product?
Salesforce is easy to navigate and user friendly
What do you dislike about the product?
I dislike that Salesforce has SO many portals to use
What problems is the product solving and how is that benefiting you?
Tracking GP
We manage a huge volume of cases through service cloud, and it works like a charm
What do you like best about the product?
Salesforce makes it so easy from an end user perspective to manage multiple cases and see them through to resolution. It's just so smooth.
What do you dislike about the product?
There's not a lot from a user perspective. I suppose the search functionality could be better? I'm sure it's not quite as smooth sailing from an admin point of view, but it really makes case management and tracking easy.
What problems is the product solving and how is that benefiting you?
Case management, ticket tracking, customer communication
Great IT Tool
What do you like best about the product?
User friendly; live chat is a great resource tool and is discreet to use.
What do you dislike about the product?
NA--this product is great for IT users of all age
What problems is the product solving and how is that benefiting you?
I use it to get help with Word applications
Recommendations to others considering the product:
NA
Easy to use CRM and integrates with lots of apps!
What do you like best about the product?
Ease of use. I've used lots of CRMS and this one makes sense. Plus, it has an awesome app so I can do everything on the go!
What do you dislike about the product?
I don't like that it's search function can only search by exact words. Example- if I'm searching for a contact "Jonathon Smith" and I type "Jon Smith" it just says no results found. It doesn't know how to say "did you mean..."?
What problems is the product solving and how is that benefiting you?
I like seeing how the client has interacted with us from the beginning stages to current. It lets me see where the client is at, any issues they've had, etc. I can also keep track of upgrades.
Recommendations to others considering the product:
Make sure you use it right....training and understanding of this is key before you just start using it. There are easy mistakes to make like "not clicking save" and losi g everything.
Adapatable Database
What do you like best about the product?
I work for a nonprofit that had specific needs when it came to a database - Salesforce allows for customized interfaces and we were able to completely customize it for our specific needs. The layout we are currently using is very user friendly and does what we need it to do so our data is managed accurately.
What do you dislike about the product?
You need a Salesforce administrator - either on staff or contracted - if you want to make changes to the system, as it is fairly complicated.
What problems is the product solving and how is that benefiting you?
We have consolidated years of data into one system and can easily access the information we need.
Salesforce
What do you like best about the product?
easy to use and nice, clean view mode of tabs and windows.
What do you dislike about the product?
I dislike the lack of analytic capabilities
What problems is the product solving and how is that benefiting you?
Support requests
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