Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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External reviews are not included in the AWS star rating for the product.
Fast and reliable
What do you like best about the product?
I can keep my work load organized and easily share my project updates with my team
What do you dislike about the product?
nothing, sales force is awesome. I would recommend to friends
What problems is the product solving and how is that benefiting you?
We have to offices and work on projects together, this helps keep us all up to date and stay organized.
Recommendations to others considering the product:
n/a
Individualized Support via Salesforce Service Cloud
What do you like best about the product?
Service Cloud's flexibly platform and ease of configuration allows DUFL to customize our service to the individual customer. We are able to readily support unique customer requests; and build customer profiles that prompt service operations and logistics teams to a a customer's specific requirements - whether that's cleaning requirements on their clothing, or identifying their favorite hotels to stay in. The ability to treat our customers as unique individuals on each and every interaction is key to DUFL; and helps our team members provide the true White Glove Service that our customers expect.
What do you dislike about the product?
Like most powerful tools, the learning curve can be a bit daunting. Once you understand how Service Cloud functions, and how you can customize your own system to fit your needs, there are countless solution--sets. However, the new user or CSR may get lost in the complexity and hence fails to take full advantage of all the tools available. For example, creating customized views is simple enough; however, I find a lot of new users are not comfortable with "playing around" in the system and thus avoid creating their customized views.
The solution is training and easy to follow guides for the CSR.
The solution is training and easy to follow guides for the CSR.
What problems is the product solving and how is that benefiting you?
At DUFL, we strive for service excellence on each and every interaction with our customers. We have set out to change human behavior by asking our customers to trust us with their belongings, and more importantly to deliver their items on time in order for them to facilitate business on the road. Therefore, we have an obligation to our customers to provide premium customer service, instilling trust in our product.
Salesforce lets us keep a complete record of each individual’s unique needs, so we can provide a customized experience and exceptional support at every touchpoint. DUFL customers register and create an account within the DUFL app and our back-end systems. Account information is imported to Salesforce so externally-facing teams can access customer information quickly, in a user-friendly format via Service Cloud. The ease of use, flexibility and transparency of Salesforce lets us focus on our core competencies and growing our business.
Salesforce lets us keep a complete record of each individual’s unique needs, so we can provide a customized experience and exceptional support at every touchpoint. DUFL customers register and create an account within the DUFL app and our back-end systems. Account information is imported to Salesforce so externally-facing teams can access customer information quickly, in a user-friendly format via Service Cloud. The ease of use, flexibility and transparency of Salesforce lets us focus on our core competencies and growing our business.
Recommendations to others considering the product:
Service Cloud is a great primary support interface for support agents; but take advantage of the plug-ins like CTI and translation to keep customers happy.
Salesforce Service cloud Eases my service to customer with high customer satisfaction
What do you like best about the product?
Ours is a product based company which supplies services for the product, We have over 1000+ customer ,Providing service for all of them and managing their case history and Solutions ,Reduces our effort in reoccurring cases. Live Agent helps us to provide online support.
What do you dislike about the product?
Since we have 1000+ clients and 20000+ products in our business, We are finding difficult in the reports and dashboard making. In many occasion we are finding difficult in getting accurate data from Reports and Dashboard mainly we sit for writing code to achieve it which is time consuming.
What problems is the product solving and how is that benefiting you?
We provide service to the Customer on the product we supply, This made us trust worthy among the customers by the service we provide , with our previous system we do not have much customers using our product. After changing to salesforce CRM we get spike in customers.
Recommendations to others considering the product:
This is an Amazing platform for your business to provide Quality service to your business partners and Customers.It also have some external application from App-exchange. If you are utilizing the the platform more . there are more such apps available in Appexchange. This will ease your difficulties that you face.
Very Good
What do you like best about the product?
Total Package (end to end) --- we can deliver a smarter, faster, and more personalized service experience to every customer with the world’s #1 customer service platform
What do you dislike about the product?
CTI integration with Service is not so matured
What problems is the product solving and how is that benefiting you?
Servicing Customer
I'm working as a salesforce developer for Sales and Service Cloud for almost 5 years.
What do you like best about the product?
I like the design and the functionalities, macros, omni channel and live agents.
What do you dislike about the product?
the limitations on case layouts, especially the part where you can't add visualforce on the related list area
What problems is the product solving and how is that benefiting you?
On our business, we have partner accounts, buyer accounts, agent accounts. We have issues on setting up the schema on how we can relate them with one another. With the use of Case Management System, we're able to tie them up in a very effective way where we can extract reports and get accurate data.
Recommendations to others considering the product:
Salesforce Service Cloud can make your staffs more productive using only it's out-of-the-box functionalities. There will be much more awaits if you have a good developer that can add more customization into it. You'll definitely see the ROI on this product.
Salesforce Service Cloud Review
What do you like best about the product?
The fundamental features work well for lead and account management.
What do you dislike about the product?
Complications of needing a FT salesforce admin to make the software feasible for our company.
What problems is the product solving and how is that benefiting you?
Sales management. We use SF extensively and have done for for 6 years. We have over 9,000 accounts and >50,000 leads.
Salesforce is at the center of our business.
What do you like best about the product?
As a healthcare services business, we serve our clients' members by helping them navigate the healthcare industry, find providers, and minimize their expenses. We receive, secure, and organize all of our customer data in Salesforce in order to deliver all of our services to our members. Our company has used Salesforce in this manner even before Service Cloud existed. We leverage Salesforce in every single aspect of our business.
What do you dislike about the product?
Administration for a small business can be time-consuming, especially if your business has been using Salesforce as long as we have and there are many customizations still in your Org that have since been deprecated or iterated upon. This mostly highlights Salesforce's immense capacity for customization, and its ability to adapt and grow with your business.
What problems is the product solving and how is that benefiting you?
Our employees use Salesforce to deliver our services. We handle complex healthcare data from numerous sources. With Salesforce, we're able to secure and organize all of that data to serve our members' needs navigating the healthcare system, and reducing their out of pocket expenses. We also extensively rely upon Salesforce's powerful reporting capabilities to quantify our work and improve the quality and scope of our work.
Recommendations to others considering the product:
We rely on many third-party apps from Salesforce's extensive AppExchange community. If there is a need in your business relating to handling and using data, search the AppExchange and engage in Salesforce's vast user community... someone else has almost certainly solved a challenge you might be facing.
use service cloud as part of administration of affordable housing programs.
What do you like best about the product?
Service cloud has allowed us to process incoming cases from applicants efficiently. we also love knowledge.
What do you dislike about the product?
not really a service cloud problem..but we are doing much on salesforce that we are running out of space
What problems is the product solving and how is that benefiting you?
better standardized quality of service. able track customer services inquires better. able to handle spikes in work better and staff absenses.
Enables customer support teams to quickly prioritize, collaborate on, and resolve in our company
What do you like best about the product?
Best feature of service cloud is console.
Automated assignment and escalation rules.
Integrates with sales cloud giving 360 degree view of customer.
Integration with phone and voip system for customer Support.
Automated assignment and escalation rules.
Integrates with sales cloud giving 360 degree view of customer.
Integration with phone and voip system for customer Support.
What do you dislike about the product?
We have not come across any feature or capability which has caused problems for us. So, its good so far.
What problems is the product solving and how is that benefiting you?
Issue Management
Phone/VOIP Integration
Workflow Automation
Reporting & Dashboards
Mobile: Log calls, respond to issues, review reports and collaborate using Chatter
Phone/VOIP Integration
Workflow Automation
Reporting & Dashboards
Mobile: Log calls, respond to issues, review reports and collaborate using Chatter
Salesforce Service Cloud
What do you like best about the product?
Flexibility of the system and the ability to customize. Salesforce is constantly adding new features and offerings.
What do you dislike about the product?
They system lacks the ability to do statistical analytics which means we have to pull data out of the system to do analytics.
What problems is the product solving and how is that benefiting you?
We are able to build a complex and customized solution for our business.
Recommendations to others considering the product:
Flexible system that is highly customizable with solid support.
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