Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great product. get it now
What do you like best about the product?
it is very easy to use. We use salesforce for almost every thing they have a lot of different uses to the system.
What do you dislike about the product?
there is nothing that i dont like. i would get this product.
What problems is the product solving and how is that benefiting you?
keeping everything in one place. boosting sales and keeping tabs on my direct reports.
Recommendations to others considering the product:
salesforce is a great product i am so happy we have it at my company. this is something you need to get
Salesforce Service Cloud Review
What do you like best about the product?
We love the Support Cases. Having our customers being able to submit a Case and our team reply in a timely manner is exactly what our customers desire!
What do you dislike about the product?
Honestly, there is nothing that we dislike. We thoroughly enjoy the Service Cloud!
What problems is the product solving and how is that benefiting you?
We're solving our customer engagement/relationship to our organization. The Service Cloud provides top of the line support and service to our Customers in a way that is perfect for our organization.
Recommendations to others considering the product:
Be sure to use all of the Service Cloud, Cases is just a small part of it. There are so many enhancements that we aren't taking advantage of currently, but we hope to in the future.
I use it everyday
What do you like best about the product?
The ease of looking up our contacts and seeing the history of what they have received or the activity they've had with our company.
What do you dislike about the product?
It takes a minute to learn just how much it can do, but worth it.
What problems is the product solving and how is that benefiting you?
Having one location to store our contacts and their activity history. It also works well with our marketing automation system.
Providing excellent service with Sales Cloud
What do you like best about the product?
Sharing all information (cases, leads, chatter groups, files, and documentation) with other members of my team, effectively reducing the need for conversing through email. Having everything documented also ensures there is no drop off of any kind.
What do you dislike about the product?
Sometimes the permissions can cause hold up or loss of visibility of a case when you are no longer the owner. This is based on your salesforce settings of course but the cumbersome nature of correcting it takes time and a larger conversation about access.
What problems is the product solving and how is that benefiting you?
Customer support requests are now directly handled in salesforce. For the user, and easy process of sending an email is all they see. On the back end we are able to pull documentations, other employees, or crafted responses quickly to deliver support faster and accurately.
Recommendations to others considering the product:
You have options to use either service cloud or a console view. Both have pros and cons, just make sure you weigh each to determine what view is best for you.
Customer Service Tickets
What do you like best about the product?
I have been using Desk.com as a support team member at SignUpGenius for over 4 years. The system is easy to use. Macros and labels allow us to work quickly and keep track of issues. The customer service team for Desk is always really quick to answer any questions or concerns. When there have been Desk site issues, Desk communicates the problems well and works diligently to fix the issues. In four years we have had very few interruptions.
What do you dislike about the product?
Setting up filters can be a little cumbersome.
What problems is the product solving and how is that benefiting you?
With Desk we are providing excellent customer support to our users via email and chat. With reporting we can keep stats that allow us to make business decisions based on numbers and this is very effective.
Desk beats Zendesk
What do you like best about the product?
They have a nice clean platform which is user friendly and better than Zendesk.
What do you dislike about the product?
They need to install some type of video chat into the platform.
What problems is the product solving and how is that benefiting you?
I can respond quickly and professionally to quote request or other user inquiries.
Recommendations to others considering the product:
Always check your account at least 2 times a day. Desk has some cool badges you can earn for doing things quickly.
Good value, comprehensive CRM
What do you like best about the product?
Relatively easy to set up and get going with Desk. There are powerful features but it's easy to get started with more basic functionality and add more as users gain confidence.
What do you dislike about the product?
The only negative is that the cost can escalate quickly when you have a growing team.
What problems is the product solving and how is that benefiting you?
Being able to see a comprehensive record of user interactions across multiple mediums.
Recommendations to others considering the product:
Take the trial and see how you go!
Great Everyday Experience
What do you like best about the product?
Desk.com is at the same time simple and complete at the same time, so it's very helpfull to manage all the request from our customer base.
What do you dislike about the product?
There are very few things that i dislike, but nothingh so relevant taht needs to be changed.
What problems is the product solving and how is that benefiting you?
I'm a Customer Service Supervisor and i use Desk.com to receive and answer to all our customers , it a perferct system for us to manage and archive everything.
Customer Service Godsend
What do you like best about the product?
I love that you can have multiple users accessing the same information from one location
What do you dislike about the product?
Not sure if this is a Desk.com feature or simply the process our customer service team uses, but I dislike the there is only an "update" and "Update & Resolve"
There should be varying levels of status' to better accommodate follow ups, etc.
There should be varying levels of status' to better accommodate follow ups, etc.
What problems is the product solving and how is that benefiting you?
We are able to better track the number of customer touches we encounter and it really gives a full view of our customer base and potential to expand.
With the one stop shop information, you can have more efficiencies in locating information.
With the one stop shop information, you can have more efficiencies in locating information.
Recommendations to others considering the product:
The customer service received from Desk is AMAZING! They are willing and able to help you with anything and everything, from macros, to changing the set up for the users.
Amazing Solution on a Tight Budget
What do you like best about the product?
You can be up and running very quickly and continue to increase the functionality at your own pace. Support is readily available to work out creative solutions to make the software work best for you and it's very easy to understand. It allows the administrator to feel like they are programming code for complex processes without needing to know any code at all. Everything is very intuitive up front and can be very powerful software when you dive in deeper.
What do you dislike about the product?
We wish there was more integration with email clients such as Microsoft Outlook so my agents could work outside of the online software a little more easily.
What problems is the product solving and how is that benefiting you?
We've greatly improved out ability to collaborate amongst our team regarding customer service issues. We've significantly improved our efficiency in solving and tracking problems.
showing 3,051 - 3,060