Salesforce Service Cloud
Salesforce, Inc.External reviews
6,948 reviews
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External reviews are not included in the AWS star rating for the product.
Great Service Console UI, No Complaints
What do you like best about the product?
The Service Console UI having all the needed informaron at hand.
What do you dislike about the product?
Nothing at all, it provides all the tool customer servicea reps need.
What problems is the product solving and how is that benefiting you?
Faster response times and inquiriese resolutions.
Great for Accessing External Data, No Complaints
What do you like best about the product?
It’s opens up opportunities for me to access external data
What do you dislike about the product?
None at the moment. Seems to work on my needs of integrating external data from our FSC
What problems is the product solving and how is that benefiting you?
It minimize manual data processing work
Good Customer Service and Web to Case, but Entitlement Time Limit Is a Downside
What do you like best about the product?
I like customer service.Web to Case is good!
What do you dislike about the product?
I Like entilement. because there is time limit.
What problems is the product solving and how is that benefiting you?
Customer support
Great Member Overview, But Too Many Add-Ons Needed
What do you like best about the product?
Allows me to service my members with a full view
What do you dislike about the product?
So many add ons are required to give you a full experience
What problems is the product solving and how is that benefiting you?
It allows for quick and easy assignment to agents
Streamlined Experience That I Love
What do you like best about the product?
It's able to streamline workflows which helps operationally.
What do you dislike about the product?
It's probably not so easy to adopt and requires some time to learn.
What problems is the product solving and how is that benefiting you?
Helping to streamline agent workflows
Smooth Implementation, Effective for Customer Support
What do you like best about the product?
I appreciate how Salesforce Service Cloud resolves customer issues swiftly, which was a problem before. The response center is excellent. I enjoy the high customizability and the helpful chatbot functionality. Setting it up was smooth despite taking some time, and the overall experience is quite smooth.
What do you dislike about the product?
The pricing of Salesforce Service Cloud
What problems is the product solving and how is that benefiting you?
It helps resolve customer issues quickly, enhancing support with a great response center. Its high customizability and helpful chatbot improve customer interactions.
Great Voice Feature, No Major Dislikes
What do you like best about the product?
I like Voice Cloud and case management..
What do you dislike about the product?
When there is a bug the support is slow..
What problems is the product solving and how is that benefiting you?
Lets to support the customer in different channels and giving a great customer experience
Effortless Setup, Speeds Up Our Support Service
What do you like best about the product?
I love Salesforce Service Cloud for its case management and email management features, which have significantly improved our support service speed. The setup process was very easy, supported by helpful guides. Additionally, the omnichannel capabilities are amazing, making it a valuable tool for us.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Salesforce Service Cloud for case management, which speeds up our support service considerably, improving efficiency and customer satisfaction.
Efficient Storage and Easy Organization with Salesforce
What do you like best about the product?
I find the additional storage provided by Salesforce Service Cloud to be very helpful for storing our data. The organization of storage is also beneficial for us. It's working well, which contributes to my positive experience. As a result, I would rate my likelihood of recommending it as a ten.
What do you dislike about the product?
I found it challenging needing to train others on how to use Salesforce Service Cloud.
What problems is the product solving and how is that benefiting you?
I find the product provides more storage, which is helpful in organizing and storing our data effectively.
Centralized Service with Personalized Support
What do you like best about the product?
It’s a centralized service with personalized support.
What do you dislike about the product?
Complex system that requires familiarity.
What problems is the product solving and how is that benefiting you?
Allows smooth and fast customer support.
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