Agentforce Service
Salesforce, Inc.External reviews
7,002 reviews
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External reviews are not included in the AWS star rating for the product.
Powerful Platform, but Overwhelming Pace of New Features
What do you like best about the product?
Service Cloud is not only case management, it has the full power of the platform behind it... so APIs, Flows, Apex, and of course Agents.
What do you dislike about the product?
There are so many new features coming out all the time it is hard to keep up!
What problems is the product solving and how is that benefiting you?
We are able to respond to our customers and make sure we are respecting SLAs and keeping them on track.
Powerful Administration and Customization with Salesforce
What do you like best about the product?
I like the storage capacity of Salesforce Service Cloud, which allows me to effectively manage my customers' information. I also value the ability to process information and the tracking it provides, in addition to the customization of services that facilitates adaptation to our needs. The enhanced management of information, both at the customer and collaborator level, is extremely beneficial. I consider Salesforce to be an exceptional tool, even comparing it to a Ferrari of CRMs, for its scope and effectiveness.
What do you dislike about the product?
I think the issue of permissions for administrators can be a bit complicated and somewhat bureaucratic.
What problems is the product solving and how is that benefiting you?
I use Salesforce to better manage customer and employee information, improving organization and service, and increasing credibility.
Effective for Campaign Management, Improvement in Desired Programming
What do you like best about the product?
I love the ability to manage many campaigns at the same time and the ease of identifying emails by campaigns for different projects. I also appreciate how Salesforce Service Cloud helps us in managing important communications, such as sending event invitations and deadline reminders to our audiences.
What do you dislike about the product?
Perhaps make the scheduling of emails simpler.
What problems is the product solving and how is that benefiting you?
We use Salesforce Service Cloud to send important emails, manage campaigns, and identify emails for different projects, facilitating communication and organization.
Great Integration, but Needs Better Marketing Cloud Connectivity
What do you like best about the product?
It’s integrated and connected is very useful.
What do you dislike about the product?
I need to connect with marketing cloud..
What problems is the product solving and how is that benefiting you?
Connecting all customer data
Impressive AI Features and Always Ahead of the Curve
What do you like best about the product?
Their AI features are impressive, and they consistently stay ahead in this field.
What do you dislike about the product?
There isn't much to mention, but I would have appreciated a bit more guidance during the onboarding process.
What problems is the product solving and how is that benefiting you?
The customer service experience was noticeably improved.
Easy Setup and Productivity Boost for Agents
What do you like best about the product?
Easy to setup for Agents and more productive
What do you dislike about the product?
I don’t think of any product is great . All the automations makes the things easy and better every day.
What problems is the product solving and how is that benefiting you?
Case creation , Case Routing , Omni channel and ment more
Easy to Use, but Lacks Advanced Features Like Genetic Experience
What do you like best about the product?
The platform is easy to use, offers a better user experience, and is simple to navigate.
What do you dislike about the product?
can have additional features like genetic experience
What problems is the product solving and how is that benefiting you?
My experience with the customer service call center agent was notable. The interaction left a clear impression, and I appreciated the way the agent handled my concerns during the call.
A One-Step Cloud Solution I Love
What do you like best about the product?
The cloud is best because it is one step solution. We need solution like this
What do you dislike about the product?
It has nothing to dislike. I have explore few features.
What problems is the product solving and how is that benefiting you?
It helps sales
Excellent Solution with No Drawbacks
What do you like best about the product?
Very good solution because do more then expected
What do you dislike about the product?
Nothing because this solution have more than expected
What problems is the product solving and how is that benefiting you?
Everything
Great for Supporting Students and Professors, but Survey Automation Needs Improvement
What do you like best about the product?
Help us to support our students and professors
What do you dislike about the product?
Automatic survey hard to implement and hard
What problems is the product solving and how is that benefiting you?
Improve ou nps
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