Salesforce Service Cloud
Salesforce, Inc.External reviews
6,948 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Effortless Case Management, Needs Improved Email Functionality
What do you like best about the product?
I enjoy how easy it is to configure Salesforce Service Cloud; the setup process was straightforward. Additionally, the case management feature is incredibly intuitive, making it simple to manage cases and respond promptly. This feature helps streamline dividing cases into various queues and owners efficiently.
What do you dislike about the product?
I find sending emails directly from Salesforce Service Cloud could be easier.
What problems is the product solving and how is that benefiting you?
I find it easy to manage and respond to cases, enhancing our case management process with timely responses.
Great for Manufacturing Customers, Needs More B-20 Customization
What do you like best about the product?
This is most suitable for customers in the manufacturing sector.
What do you dislike about the product?
It is more tailored to the needs of B2C clients.
What problems is the product solving and how is that benefiting you?
Ensuring that customers are connected with their clients promptly is a key aspect of this service.
Efficient coordination and validation, although some clients have problems with browsers
What do you like best about the product?
The way I can coordinate service with the end customer, have schedule validation, and above all, the acceptance of the service in order to charge for it.
What do you dislike about the product?
It's not that I don't like it, but I feel that some clients with certain web browsers have problems.
What problems is the product solving and how is that benefiting you?
The interaction with more people by the client!
Efficient Case Management with Salesforce Service Cloud
What do you like best about the product?
I find the Service Cloud's case management features incredibly helpful, especially with its ability to automate processes using flows and workflows, making it efficient and facilitating seamless interactions with patients. The platform's design improvements have allowed us to build more around case management, enhancing our efficiency markedly.
What do you dislike about the product?
Nothing as of now it’s a great tool For a company
What problems is the product solving and how is that benefiting you?
I use Salesforce Service Cloud to automate case management, making patient interactions more efficient and freeing up time for patient care advocates.
Effortless Case Routing Makes Teamwork Simple
What do you like best about the product?
I like how it streamlines customer support with easy case management and queue automation.
What do you dislike about the product?
It can be hard to navigate at times especially since I’m a new user.
What problems is the product solving and how is that benefiting you?
It’s helping us find the best ways to manage our different types of cases with better queue routing.
Great All-in-One Tool for Cases and Contacts, But Needs Improvement
What do you like best about the product?
Cases contacts and agent force and all in one
What do you dislike about the product?
Yo can be improved and redefined dhdnbbb
What problems is the product solving and how is that benefiting you?
Good to solve issues and
Great Collaboration Features, But Outdated Graphics
What do you like best about the product?
It's easy for the customer support teams and the customer to collaborate
What do you dislike about the product?
The graphics are a bit dated again, something like from 2010
What problems is the product solving and how is that benefiting you?
It allows us to bring the customer service team and our account representatives together in a way that's unparalleled to help our end user have a seamless experience when a problem happens
Unified Customer Insights, but Steep Learning Curve for New Users
What do you like best about the product?
We have access to unified information about our customers, along with a comprehensive view of all their service interactions, which is visible across the entire enterprise.
What do you dislike about the product?
There is a learning curve for new users when it comes to navigating and accessing resources.
What problems is the product solving and how is that benefiting you?
It provides valuable contact center metrics and helps us resolve customer issues quickly.
Reliable CRM Integration with Efficient Customer Resolution
What do you like best about the product?
I appreciate Salesforce Service Cloud's capability for quick customer resolution and its ability to help us reach out and address customer inquiries effectively. It's integrated well with all our systems, making it valuable for our CRM processes. Overall, I like the platform because it works reliably.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I find Salesforce Service Cloud helps us reach out to customers and resolve inquiries quickly, enhancing customer interactions.
Amazing Omni channel capabilities
What do you like best about the product?
Omni channel support which enables us to deal with customer queries and complaints from multiple channels
What do you dislike about the product?
We are currently implementing services cloud. Not dislikes at the moment
What problems is the product solving and how is that benefiting you?
Ability to solve customer complaints and engage service experience for our customers by being more responsive
showing 391 - 400