Salesforce Service Cloud
Salesforce, Inc.External reviews
6,948 reviews
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External reviews are not included in the AWS star rating for the product.
Cases Are Helpful, but Access Could Be Improved in Salesforce Service Cloud
What do you like best about the product?
What's helpful about Salesforce Service Cloud is Cases
What do you dislike about the product?
What is least helpful is not easily having access to
What problems is the product solving and how is that benefiting you?
Consoles
Great for Company Data, but Integration Could Be Easier
What do you like best about the product?
I use to the data of my company and to integrate with sf
What do you dislike about the product?
It could be easier to integrate all data bases
What problems is the product solving and how is that benefiting you?
Integrate date
Great Daily Tool, But Sometimes Complicatedsy
What do you like best about the product?
It is really amazing and I love using it every single day
What do you dislike about the product?
That’s kind of complicated some times and
What problems is the product solving and how is that benefiting you?
To being able to reach all of my costumers
Great Out-of-the-Box Features, but Customization Can Be Tricky
What do you like best about the product?
We are really new into the platform and I think the out of the box features are the best part.
What do you dislike about the product?
It’s more of a personal thing, but sometimes I find it hard to actually personalize things to our org
What problems is the product solving and how is that benefiting you?
I think it’s solved our outdated case mgmt platform and gives us something with future scalability
Great Connectivity, but Account Management Still Needs Improvement
What do you like best about the product?
Connectivity of customer interactions is easier and well structured
What do you dislike about the product?
Account management was a struggle in lightning and hasn’t changed much to service cloud
What problems is the product solving and how is that benefiting you?
This allows us to capture customer interactions in a sem-structured way alerting us to report and analyze the data
Great UI, but Advanced Featuresgreat ui Require Coding
What do you like best about the product?
Improve ui look and feel for a best experience
What do you dislike about the product?
For advanced feature is neede coding for using
What problems is the product solving and how is that benefiting you?
Gel the agent to efficient the experience
Great Multichannel Support, but High Costs for Licensing and Customization
What do you like best about the product?
how it empowers customer service teams to deliver faster, more personalized, and efficient support across multiple channels.
What do you dislike about the product?
Licensing, add-ons, and customization can be expensive
What problems is the product solving and how is that benefiting you?
Customers contact us via phone, email, social, chat, etc., but our team struggles to manage it all in one place. It helps being a central location
Easy Multi-Channel Service, But Missing Twilio Integration
What do you like best about the product?
Easy to implement multi channel service.
What do you dislike about the product?
Channels does not cover a Twillio integratio
What problems is the product solving and how is that benefiting you?
Covering customer requests and held agents tornadoes help our customers
Valuable for Client Service, Setup Challenges
What do you like best about the product?
I appreciate how Salesforce Service Cloud is helping us to service our clients much better, which is a win-win situation for us. I find the way it is able to answer customer questions very impactful, enhancing client service significantly.
What do you dislike about the product?
I found setting up Salesforce Service Cloud to be a bit difficult. There were challenges primarily related to data that was quite unstructured, which complicated the onboarding process. Additionally, I wish that the process could be made simpler overall.
What problems is the product solving and how is that benefiting you?
I find Salesforce Service Cloud helps us service clients much better, enhancing client service and making a positive impact.
Great MIAW Feature for Multi-Channel Salesforce Integration
What do you like best about the product?
MIAW feature which will help to integrate Salesforce with multiple channels
What do you dislike about the product?
There is nothing specific I don’t like about service cloud.
What problems is the product solving and how is that benefiting you?
Save customers time
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