Salesforce Service Cloud
Salesforce, Inc.External reviews
6,948 reviews
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External reviews are not included in the AWS star rating for the product.
Great for Custom Flows, but Standard Data Objects Are Too Rigid
What do you like best about the product?
Flexible to build custom flows and provide organized data
What do you dislike about the product?
The standard data objects are rigid, which can make them less flexible to work with. Additionally, the error messages can sometimes be complicated to decode.
What problems is the product solving and how is that benefiting you?
Not sure.
Great for Case Management, but Omnichannel Needs Improvement
What do you like best about the product?
The way our users manage to solve cases and boost productivity
What do you dislike about the product?
Omnichannel doesn’t work as expected in all cases.
What problems is the product solving and how is that benefiting you?
Boost productivity while using the same tool for every single channel
User-Friendly and Customizable, but SLA Management Needs Improvement
What do you like best about the product?
Easy to use, easy to implement and customize
What do you dislike about the product?
The SLA management is very hard to use and lack of functionality
What problems is the product solving and how is that benefiting you?
Case creation by the web portal, measuring SLA, customer support management
User-Friendly and Attractive, but Customization and SLA Management Are Challenging
What do you like best about the product?
Easy to implement and user-friendly for customers, plus it has an appealing appearance.
What do you dislike about the product?
The business processes required additional customization, which made things more complicated. Managing SLAs is also quite challenging.
What problems is the product solving and how is that benefiting you?
We are able to track both the customer journey and our products in a single location. Additionally, we can provide support to customers and view their entire support history all in one place.
Easy Implementation and Valuable Features Impress Our Users
What do you like best about the product?
The implementation process was straightforward, and our users are very pleased with it. I especially appreciate the built-in milestone and escalation features, which add significant value.
What do you dislike about the product?
Don't have anything useful to write here
What problems is the product solving and how is that benefiting you?
Managing cases and all of the front facing customer journey for issues and requests
Service Cloud: Excellent Features for Optimizing Customer Interactions
What do you like best about the product?
Service Cloud has many great features that have helped us optimize our customer interactions
What do you dislike about the product?
I don't have much that I do not like about it
What problems is the product solving and how is that benefiting you?
Tracking customer service requests
Manager
What do you like best about the product?
I like that Salesforce Service Cloud gives a complete view of the customer and streamlines support across channels. Its automation tools and AI features make agents more efficient, helping deliver faster and more personalized service
What do you dislike about the product?
“Sometimes Salesforce Service Cloud can feel a bit overwhelming for new users because of its many features, but with proper training, it becomes a very powerful and efficient tool.”
What problems is the product solving and how is that benefiting you?
“Service Cloud centralizes customer interactions and automates processes, helping us resolve issues faster, work more efficiently, and deliver a better experience to customers.”
Easy Access to Information
What do you like best about the product?
Easy to access info. Looking forward to exploring
What do you dislike about the product?
Limitation of being able to get the information and ability to implement quickly
What problems is the product solving and how is that benefiting you?
Providing the ability to get information quickly
Easy Access to Data and Interaction History
What do you like best about the product?
Ease to access all related data and interaction history at a single place.
Service console is also great to see more with less navigations
Service console is also great to see more with less navigations
What do you dislike about the product?
Mobile experience could be improve further
What problems is the product solving and how is that benefiting you?
Issues with customer orders.
Salesforce is helping staff and customers
What do you like best about the product?
Salesforce is great at consolidating our data
What do you dislike about the product?
We are too new to salesforce to have many dislikes
What problems is the product solving and how is that benefiting you?
We are too new and are evolving to use more
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