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Helpful
What do you like best about the product?
Easy to use and implement for our company
What do you dislike about the product?
limitations on reporting. I have to export to excel instead of having custom reports
What problems is the product solving and how is that benefiting you?
Tracking and resolving customer issues. We have been able to do this better with desk
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Salesforce can be a backbone
What do you like best about the product?
When working with any type of volume salesforce and be a solid backbone to support any CRM needs.
What do you dislike about the product?
Easy to muddy up without guidance from the right challenges
What problems is the product solving and how is that benefiting you?
discoving pipeline
Great product. get it now
What do you like best about the product?
it is very easy to use. We use salesforce for almost every thing they have a lot of different uses to the system.
What do you dislike about the product?
there is nothing that i dont like. i would get this product.
What problems is the product solving and how is that benefiting you?
keeping everything in one place. boosting sales and keeping tabs on my direct reports.
Recommendations to others considering the product:
salesforce is a great product i am so happy we have it at my company. this is something you need to get
Solutions-Oriented Salesforce Customer Portal
What do you like best about the product?
Giving our clients access to their sales rep and other support staff without requiring them to make a phone call.
What do you dislike about the product?
Internally, making sure that our sales reps are trained on the platform, and remain "on brand" when interacting with clients.
What problems is the product solving and how is that benefiting you?
Giving our clients the feeling that we're really part of their team. In terms of benefits, our sales reps use it as a sales point when attempting to upsell or renew a client.
Recommendations to others considering the product:
Be prepared to spend some time training your team on how to use it. If you have clients who aren't technically savvy, they may still not understand how to use it, even if you spend time training them.
Salesforce = Social & Professional Network
What do you like best about the product?
The feature I like best is that it's realtime and multiple users create content organically.
What do you dislike about the product?
I receive notifications on almost every topic. So many notifications, I have overlooked important mentions.
What problems is the product solving and how is that benefiting you?
Right now we are using the tool to help attendance for an annual meeting. The tool works well with visibility.
Recommendations to others considering the product:
I would recommend to any potential user to stress that the tool is only as good as the users who enter the data.
Beautiful Interface, Easy Set-up
What do you like best about the product?
Every year, Salesforce blows me away a little more with its ability to create a clean, intuitive interface. Service cloud takes commonly requested features from those working in service roles, such as customer care, and pulls it all together into one clean console-- it's a one-stop-shop!
What do you dislike about the product?
While the tool is easy to implement, a lot of the marketed images/demos show tools that are an extended version of the console, using Visualforce components. It's hard to balance expectations with my stakeholders when they are expecting something specific, and I don't have an available developer to build.
What problems is the product solving and how is that benefiting you?
Customer care console for better reporting and a streamlined ticketing system.
Salesforce Service Cloud Review
What do you like best about the product?
We love the Support Cases. Having our customers being able to submit a Case and our team reply in a timely manner is exactly what our customers desire!
What do you dislike about the product?
Honestly, there is nothing that we dislike. We thoroughly enjoy the Service Cloud!
What problems is the product solving and how is that benefiting you?
We're solving our customer engagement/relationship to our organization. The Service Cloud provides top of the line support and service to our Customers in a way that is perfect for our organization.
Recommendations to others considering the product:
Be sure to use all of the Service Cloud, Cases is just a small part of it. There are so many enhancements that we aren't taking advantage of currently, but we hope to in the future.
I use it everyday
What do you like best about the product?
The ease of looking up our contacts and seeing the history of what they have received or the activity they've had with our company.
What do you dislike about the product?
It takes a minute to learn just how much it can do, but worth it.
What problems is the product solving and how is that benefiting you?
Having one location to store our contacts and their activity history. It also works well with our marketing automation system.
Good product
What do you like best about the product?
Interface and ease of use of this product
What do you dislike about the product?
Too much information and not intuitive at times
What problems is the product solving and how is that benefiting you?
Eliminating manual update of the prospective leads
Excellent tracking system but frequent connectivity issues and no rich text editor tools
What do you like best about the product?
I like the programs ability to store tickets by user name, email, and company. I also like how it integrates with Saleforce, so account information from Salesforce is included in the tickets opened. It allows us to develop a customer history for all our client base. We can also track on going and widespread issues among our clients. The ability to filter and add queues is extremely useful for reporting purposes.
What do you dislike about the product?
I dislike the limitation on the amount of values you can enter as to Issue Type and Reseller. Also, the routing rules don't always accurately route to the correct queue. Some tickets can be lost for weeks because of the routing rules. The connection is sometimes down for the ticketing system. This hinders and skews our reporting because we don't receive tickets while the system is down due to Desk.com server issues. This increases our contact rates and time to resolution.
What problems is the product solving and how is that benefiting you?
Desk.com is helping us keep better records of issues affecting our client base. It allows us to track and store all cases created by our clients, so we can reference it at a later date and time. Additionally, we have more visibility as to what issues we should prioritize based on how many clients are reporting said issue. It also allows us to have one centralized location for incoming and outgoing client communication rather than email which is difficult to track.
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