Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
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External reviews are not included in the AWS star rating for the product.
Great SAAS based system
What do you like best about the product?
Everything in one place for support issues.
-Can log time
-Can attach files
-Can attach emails
-Can make public and private comments
-Customers can leave comments
-Alerts when a comment has been left
-Can log time
-Can attach files
-Can attach emails
-Can make public and private comments
-Customers can leave comments
-Alerts when a comment has been left
What do you dislike about the product?
Not much to dislike, can seem like an expensive solution,
What problems is the product solving and how is that benefiting you?
Support issues for our various software.
Recommendations to others considering the product:
Worth spending the time to develop
Complete but not user friendly
What do you like best about the product?
It's a very complete platform that can be customized with everything you need.
What do you dislike about the product?
It's not very user friendly and you can get lost easily within each section.
What problems is the product solving and how is that benefiting you?
I goes full circle in the order, case, payment management and logistics as well.
Useful service
What do you like best about the product?
Salesforce is easy to use, and puts all the necessary information all in one place. I overall like using it.
What do you dislike about the product?
It is sometimes glitchy. Sometimes a name will not pop up when it should
What problems is the product solving and how is that benefiting you?
Logging meetings and keeping track of all clients
Great Support management tool
What do you like best about the product?
I like that it integrates with our in-app intercom chat, as well as emails, all into one spot on service cloud. It is also convenient to see all past communication, as well as have information about invoicing on hand. It is super easy to assign (drag and drop) and reassign.
What do you dislike about the product?
It's hard for our team to be on top of old cases that become new again. If a customer responds to an email that was closed out a while ago, only the person on the case gets notified.
What problems is the product solving and how is that benefiting you?
One place for all our support tickets.
User friendly less complicated CRM solution.
What do you like best about the product?
The best feature is that it provides you the 360-degree view of your customer when you are in the service console.
UI is userfriendly.
Easy to customize.
Easy to integrate with other services.
Great apps are available over app exchange.
Great Support.
UI is userfriendly.
Easy to customize.
Easy to integrate with other services.
Great apps are available over app exchange.
Great Support.
What do you dislike about the product?
When they find about any new bug in the system it takes a lot of time for them to fix. Sometimes its months.
Idea exchange is of no use because an idea to get it to deliver it will take 6-7 years.
Idea exchange is of no use because an idea to get it to deliver it will take 6-7 years.
What problems is the product solving and how is that benefiting you?
One stop shop for all the customer related information.
Communicate and log case from one window.
Gives you the history for old cases. Many other features.
Communicate and log case from one window.
Gives you the history for old cases. Many other features.
Great platform for users
What do you like best about the product?
Great platform for users. Easy scalability and can custom design to fit your company usage. We used it mainly for customer ticketing
What do you dislike about the product?
That it is kind of slow and glitches or crashes at times. That is annoying.
What problems is the product solving and how is that benefiting you?
We use Salesforce for customer service when answering calls, writing tickets, and our sales team records their sales info with this as well.
Recommendations to others considering the product:
Check out if this works best for your Help Desk... if not, try customizing or testing other similar products
Work life
What do you like best about the product?
What I love best Salesforce Service Cloud is how easy this system is to use and manage.
What do you dislike about the product?
What i dislike about Salesforce Service Cloud is that I wish that the flow was better instead of having to go back to the case home.
What problems is the product solving and how is that benefiting you?
The problems Salesforce Service Cloud has solved for me is that it helps at work with organization and productivity.
The only site for managing our customer data!
What do you like best about the product?
Salesforce is the sole platform that our entire company uses for customer data! I work for a bank with locations all over the country and 1000's of field representatives and offices nationwide, so as you can imagine, maintaining a consistent and efficient customer database with up to date information is not always easy. Salesforce's cloud based service is ma I love how customized the system is to fit our clientele needs.
What do you dislike about the product?
The platform is great and always improving so there isn't much I dislike about it. I would like to see some of the customization in views simplified, its a bit of process when we need to create certain reporting.
What problems is the product solving and how is that benefiting you?
We us Saleforce to house our customer data, including documents, campaigns and emails, the benefits to using this platform are tremendous! Company efficiency has increased and having one unified platform to access real time information is essential.
Recommendations to others considering the product:
I would highly recommend this platform for managing large customer data and accounts. We use it everyday, all day among all our business departments, including sales, call center and corporate.
Sales, Support and Social Networks with Salesforce Service Cloud
What do you like best about the product?
With Salesforce Service Cloud we have been able to offer an excellent sales program and at the same time support solutions. For our company it has been great to use this program because it is very complete and has several features that help us improve sales as we have direct communication with our customers.
What do you dislike about the product?
So far the only negative aspect we can consider are their costs, since these are increasing according to the needs of your company, the more resources or manager you need, this can increase and in the long term it can be something cost.
What problems is the product solving and how is that benefiting you?
With this program we have all the information of our client in one place and this helps us to improve sales knowing their needs and tastes and at the same time create excellent campaigns. We can have your emails, number and even instant messaging to meet all your requests. No doubt this program saves us a lot of time.
Recommendations to others considering the product:
Do not think twice and use Salesforce Service Cloud, you can improve your sales, in the support of your customers and company. Anyway, here we have the best we've seen of this program:
- Types of registration.
- Management of main contact accounts.
- Add-ons for Live Agent chat.
- Email integration with Outlook.
- Unlimited online training.
- Mobile Messaging (LiveMessage).
- Lightning application generator.
- Product tracking.
- Salesforce mobile application.
- Types of registration.
- Management of main contact accounts.
- Add-ons for Live Agent chat.
- Email integration with Outlook.
- Unlimited online training.
- Mobile Messaging (LiveMessage).
- Lightning application generator.
- Product tracking.
- Salesforce mobile application.
The best choice for Live chat
What do you like best about the product?
Snap-in of Salesforce is helpfull and easy to setup and use for agent. This's good feature of Salesforce. User can custom easily as requirements
What do you dislike about the product?
The pricing is high while there are a lot of free software
What problems is the product solving and how is that benefiting you?
Agent can do support for customer omni-channels. That's easy to setup and use for agents
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