Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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An honest review
What do you like best about the product?
I liked that you could see stats and leads very clearly. The platform has so much to offer. The company I work for was using it for mainly for CRM purposes so it was really just too much program for us to use. I would recommend for more technically driven CRM platforms.
What do you dislike about the product?
Salesforce is nice, but it is very technical and not what the company I work for needed. It is very pricey and that is why we switched to Zendesk. Also, Zendesk is more user-friendly.
What problems is the product solving and how is that benefiting you?
We were creating better visuals on our audience and where we need to be to get to our target audience.
Recommendations to others considering the product:
Just test drive it and see if it is good for what you need!
Great solution
What do you like best about the product?
It is very easy to use especially for customers that are not very confident when using new technologies. Great UI too!
What do you dislike about the product?
The client facing side looks good but our side of it is a bit overcrowded with tabs for my liking.
What problems is the product solving and how is that benefiting you?
Use it to help customers with their IT issues.
Recommendations to others considering the product:
Reliable, cheap and efficient solution.
okay
What do you like best about the product?
Salesforce Service Cloud is quite easy to use
What do you dislike about the product?
some features of this product are complex to implement
What problems is the product solving and how is that benefiting you?
Help Desk
Salesforce
What do you like best about the product?
It's used by everyone and accessing it is very easy.
What do you dislike about the product?
Not very intuitive. New people struggle with basic tasks.
What problems is the product solving and how is that benefiting you?
Workforce Management. Streamlined processes, globalization.
Recommendations to others considering the product:
Develop your own training to help your employees through the rough spots
Salesforce
What do you like best about the product?
Easy user interface saves lots of time
What do you dislike about the product?
Have no complaints using Salesforce it gets the job done
What problems is the product solving and how is that benefiting you?
MAKES IT EASIER TO COMMUNICATE WITH CUSTOMERS
Salesforce Review
What do you like best about the product?
I like that I can create dashboards, queues and run reports on agents
What do you dislike about the product?
Sometimes the task reminders do not pop up
What problems is the product solving and how is that benefiting you?
This is what we use as our ticketing system to track cases and we also use it to create orders for accounts
Excellent program for online, shared files and program or client notes.
What do you like best about the product?
Salesforce allows you to make various customizations to the platform to best fit your organization's needs. It allows for creating your own type of options, as well as which order to put them in. You are also able to merge contacts to decrease duplicates when found.
What do you dislike about the product?
The downsides is that certain upgraded features are needed to work with various platforms. For example, to use with AirCall - an upgrade was needed that wasn't previously needed with the 3C platform. Also, quick shortcut keys don't always work across the board which adds time when documenting.
What problems is the product solving and how is that benefiting you?
We are able to document calls on a national helpline that all employees can see, while still trying to uphold similar HIPAA standards. It is great to have a shared space for all employees to see notes so when a repeat caller makes contact, previous contacts and interventions can be seen.
Recommendations to others considering the product:
I recommend asking about what to expect for customer support. The support has not always been the easiest to access. That said, it is hard to know if the problem was with SF or with other work programs not integrating with SF.
Easy to see the result
What do you like best about the product?
It is very easy to use, & show he result to your customers or team review the sales. Performance. Also very good way to do training , meeting ...
What do you dislike about the product?
Sometime it takes time to down load the video or data ... depending on the internet connection. But it won’t affects the quality of image & audio
What problems is the product solving and how is that benefiting you?
Sale performance & data analysis
Recommendations to others considering the product:
Very easy to use & see the result
Great and easy working with Salesforce
What do you like best about the product?
Easy to work with once you understand the lay out. Plus they are willing to help and anytime
What do you dislike about the product?
The initial set up. But once ethat is done and have your data migrate its gets easier
What problems is the product solving and how is that benefiting you?
Inter office connections and data sharing, usage
SMASHING!
What do you like best about the product?
Sales force is easy to use, it’s compatible with talkdesk as well. I am able to keep up with the clients I have appointments with, and it -sales force- can be to a degree, tailored to meet company needs
What do you dislike about the product?
I really like salesforce. If I absolutely had to change something, it would be response fine. I would like it to be a tad faster in responding to commands.
What problems is the product solving and how is that benefiting you?
Client keep-up
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