Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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External reviews are not included in the AWS star rating for the product.
SalesForce is AMAZING
What do you like best about the product?
What's there to not like about sales force. It is an amazing platform and they are very very good at everything they do. when I was first undergoing training to become a Salesforce admin, I could not believe how much fun it was. the Whole modules felt like I was learning by playing. very intuitive, great support even when you are not really a paying customer. A+ all over.
What do you dislike about the product?
There is not a whole lot that I do not like about Salesforce service cloud in general. Yes, there are places where the offerings can be better or improved, but they are nevertheless not a deal breaker.
What problems is the product solving and how is that benefiting you?
Time-Saving (this is a big deal)
Not only Building Relationship but also maintaining those relationships.
Bringing joy in your daily work ( not this is a hit)
Not only Building Relationship but also maintaining those relationships.
Bringing joy in your daily work ( not this is a hit)
Recommendations to others considering the product:
What are you waiting for? and why are you waiting?
Salesforce Service Cloud - Unique on its Own
What do you like best about the product?
Salesforce Service Cloud is being used to automate service processes, streamline workflows and find key articles, topics, and experts to support the call center agent. In our organization, we are advising companies to implement Salesforce Service Cloud along with solving their complex business processes. It is being used by one of our teams, specifically catering to Salesforce. It caters mostly to retail banks across many geographical locations.
What do you dislike about the product?
The cost of implementation and application could be lowered so that it attracts more of a customer base.
Lowering support costs.
It should be integrated with AI and ML platforms for tracking customer's activity, then channel their queries to agents automatically.
Lowering support costs.
It should be integrated with AI and ML platforms for tracking customer's activity, then channel their queries to agents automatically.
What problems is the product solving and how is that benefiting you?
It can help call center agents in addressing customer needs within less time due to automated business process flows handled in salesforce service cloud
Delivering Smart services such as email alerts, SMS alerts, and notifications to customers based on their application status.
It can easily be integrated with a robotic process automation application such as UI Path that aid you in delivering automation on your toes.
It can be easily integrated with social platforms such as Facebook for addressing customers inquiry/issues.
Delivering Smart services such as email alerts, SMS alerts, and notifications to customers based on their application status.
It can easily be integrated with a robotic process automation application such as UI Path that aid you in delivering automation on your toes.
It can be easily integrated with social platforms such as Facebook for addressing customers inquiry/issues.
Recommendations to others considering the product:
NA
Great product
What do you like best about the product?
Salesforce is a great product. What I like best is that It is clear and organized.
What do you dislike about the product?
Sometimes It is difficult to program the product to liking.
What problems is the product solving and how is that benefiting you?
It has made my job more organized
Recommendations to others considering the product:
Good product keep It up
SALESFORCE INTEGRATES
What do you like best about the product?
INCREDIBLY VERSATILE AND SCALABLE. WE HAD SWITCHED FROM ZENDESK TO THIS AND IT WORKS SO MUCH BETTER TO ACHIEVE THE FRONT END INFORMATION SHARING WE NEEDED.
What do you dislike about the product?
IMPLEMENTATION IS SLOWER ON TEH BACK END AND WHEN THE PROBLEM ARISES IT REQUIRES A TAKEDOWN OF THE WHOLE SYSTEM.
What problems is the product solving and how is that benefiting you?
WE ARE GIVING CUSTOMERS SOLUTIONS TO THEIR ISSUES WHILE FULLY DOCUMENTING CASES FOR OTHER AGENTS TO PICK UP WHERE WE WLEFT OFF
I have done integration with Salesform for one of the financial service customer
What do you like best about the product?
Easy and user friendly interface. Easy to customise.
What do you dislike about the product?
Salesforce push topic sometime miss the data to push to external system. this issue i had with one of the customer
What problems is the product solving and how is that benefiting you?
Api exposed by salesforce is easy to consume to pull and push the data
Recommendations to others considering the product:
none
Salesforce is simple and amazing
What do you like best about the product?
Salesforce dashboards and reporting is better than most cloud products. It's very helpful to see different pursuits and tickets at different stages of the sales cycle, in intuitive and drill down graphs. The workflow stages and notifications are also very helpful, along with integration into the client intelligence emails.
What do you dislike about the product?
Some of the custom settings and required fields don't always pop up easily on screens. They could make the required fields look different to make it easier to populate, and also gather that up front with tabbing order.
What problems is the product solving and how is that benefiting you?
Most of the salesforce uses are for capturing new sales opportunities, along with tracking open activities and reports. Benefits also include more streamlined notifications and emails.
Salesforce Service Cloud is a great support tool
What do you like best about the product?
Service Cloud is highly customizable and can be tailored to any use case. Additional plugins can be installed for those that only need light customizations and do not have an admin available for such modifications. Once set up, you can easily communicate with your team and clients via email to case, live chat, as well as build a knowledge base that is available to your clients 24/7 for self service help - as well as keeping them informed about upcoming products and information on past offerings. It can really be an out of the box solution for most smaller business and an extremely powerful tool for larger businesses that have their data spread out across multiple systems - as the API functionality is very broad.
What do you dislike about the product?
Some apps from the appexchange are paid, which can drive up costs. Licensing can also be costly depending on the size of the instance and the size of your team. Outside of cost, Salesforce has been an extremely fun platform to work with and their support teams have been wonderful to work with. There is also a large network of Salesforce users that are extremely helpful on their forums.
What problems is the product solving and how is that benefiting you?
24/7 Support for your clients and staff. 100% uptime for the servers and plenty of training available for those that want to learn more about the SF ecosystem.
Recommendations to others considering the product:
Definitely give a trail a shot - its free. =)
Salesforce
What do you like best about the product?
you can submit tickets online ask question ect
What do you dislike about the product?
doesn't always let you know when a ticket has been worked
What problems is the product solving and how is that benefiting you?
issues are being solved quickly
Recommendations to others considering the product:
great communication tool for withing the company creat tickets issues ect/
Mediocre
What do you like best about the product?
I liked being able to use one identity actually the whole platform.
What do you dislike about the product?
Having to use the same identity across the entire platform
What problems is the product solving and how is that benefiting you?
Organization, scalability has gotten more streamlined
Good for sharing ideas
What do you like best about the product?
We used this to share ideas and feedback from clients. Allows for different departments to talk
What do you dislike about the product?
Crashes sometimes and requires you refresh frequently
What problems is the product solving and how is that benefiting you?
Feedback about client data
Recommendations to others considering the product:
P
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