Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
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Reliable
What do you like best about the product?
Doesn't freeze, so it is always reliable. Some other applications cannot be trusted because they can't always be accessed.
What do you dislike about the product?
I dislike the fact that it is hard to search for customers specifically in a large database
What problems is the product solving and how is that benefiting you?
It is a great place to store customer information, briefly detailing the transaction and has their contact information so that you can pick up where you left off.
Recommendations to others considering the product:
Try it out!
Easybto navigate. Extremely user friendly
What do you like best about the product?
I enjoy the layout, ease of use and the logical "menu tree" design.
What do you dislike about the product?
Sometimes user authentication seems to be flaky
What problems is the product solving and how is that benefiting you?
Ease of use, makes the search function find exactly what is needed with minimal search criteria.
Recommendations to others considering the product:
Try it
Too many steps needed
What do you like best about the product?
It gives you the option to personalize what you want.
What do you dislike about the product?
It freezes up pretty often/can be very buggie. Also takes a long time to do anything.
What problems is the product solving and how is that benefiting you?
It lets us organize our work.
Salesforce Service Cloud the best for customers and sales
What do you like best about the product?
Salesforce Service Cloud is excellent for tracking and storing important information about our customers and future potential customers, in addition to interacting with them and managing sales! We can also integrate it and use it easily with other programs. It is simple to use and to be able to navigate in your panel.
What do you dislike about the product?
Salesforce is a great program that allows us to perform several jobs in one place, it is really very complete, but there are only two negative things we can mention about it:
- Some of its applications are paid, which increase our costs.
- The license can be increased according to the size of the equipment, something that can be very expensive in the long term.
- Some of its applications are paid, which increase our costs.
- The license can be increased according to the size of the equipment, something that can be very expensive in the long term.
What problems is the product solving and how is that benefiting you?
Salesforce allows us to capture new customers and keep communicating with current customers through chat, calls, information. We can also use this program from its applications for iSO and Android in real time that allows us to see reports. In addition, Salesforce Service Cloud can be integrated with Zendesk, TeamSupport and another. For our company, using this program has been fundamental.
Recommendations to others considering the product:
We recommend that you use this program as it will be very beneficial for your company and to prove it costs nothing, it's free!
Good but could improve!
What do you like best about the product?
I think that it provides an easy way to house all of our client information.
What do you dislike about the product?
I wish it was a little bit more user friendly.
What problems is the product solving and how is that benefiting you?
Storing client data into one platform.
An honest review
What do you like best about the product?
I liked that you could see stats and leads very clearly. The platform has so much to offer. The company I work for was using it for mainly for CRM purposes so it was really just too much program for us to use. I would recommend for more technically driven CRM platforms.
What do you dislike about the product?
Salesforce is nice, but it is very technical and not what the company I work for needed. It is very pricey and that is why we switched to Zendesk. Also, Zendesk is more user-friendly.
What problems is the product solving and how is that benefiting you?
We were creating better visuals on our audience and where we need to be to get to our target audience.
Recommendations to others considering the product:
Just test drive it and see if it is good for what you need!
Great solution
What do you like best about the product?
It is very easy to use especially for customers that are not very confident when using new technologies. Great UI too!
What do you dislike about the product?
The client facing side looks good but our side of it is a bit overcrowded with tabs for my liking.
What problems is the product solving and how is that benefiting you?
Use it to help customers with their IT issues.
Recommendations to others considering the product:
Reliable, cheap and efficient solution.
okay
What do you like best about the product?
Salesforce Service Cloud is quite easy to use
What do you dislike about the product?
some features of this product are complex to implement
What problems is the product solving and how is that benefiting you?
Help Desk
Salesforce
What do you like best about the product?
It's used by everyone and accessing it is very easy.
What do you dislike about the product?
Not very intuitive. New people struggle with basic tasks.
What problems is the product solving and how is that benefiting you?
Workforce Management. Streamlined processes, globalization.
Recommendations to others considering the product:
Develop your own training to help your employees through the rough spots
Salesforce
What do you like best about the product?
Easy user interface saves lots of time
What do you dislike about the product?
Have no complaints using Salesforce it gets the job done
What problems is the product solving and how is that benefiting you?
MAKES IT EASIER TO COMMUNICATE WITH CUSTOMERS
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