Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
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External reviews are not included in the AWS star rating for the product.
Works well
What do you like best about the product?
Ability to query key words to find Sales Orders, Account details and history, assets, tech support cases, etc
What do you dislike about the product?
Their are some required fields when adding Account / Customer contact that I feel is unnecessary.
What problems is the product solving and how is that benefiting you?
Ability to track tech support issues for our customers. Lookup feature allows to find previous same type issues or customer's history, etc.
Platform with artificial intelligence
What do you like best about the product?
the sales cycles with each client were long and with unnecessary procedures but since salesforce came to the company now the sales cycles are fast and I have the potential customers closer giving them better care
everything I need to make a good sale I have it on the screen with salesforce to have a follow-up of the clients and identify key contacts that serve me to get more clients or that are easy customers
It has a variety of the prices of the plans for all the companies
everything I need to make a good sale I have it on the screen with salesforce to have a follow-up of the clients and identify key contacts that serve me to get more clients or that are easy customers
It has a variety of the prices of the plans for all the companies
What do you dislike about the product?
the learning process is complex and delayed because it has so many things to teach that I did not know when I was going to finish knowing the platform, it is not just to subscribe and to start working because learning takes time and until you know how to use well you will not notice the collaboration of salesforce
What problems is the product solving and how is that benefiting you?
sales increased
more clients have been obtained
you have an order of the activities that you have to perform
you have follow-up of each client
the sales processes are shorter
more clients have been obtained
you have an order of the activities that you have to perform
you have follow-up of each client
the sales processes are shorter
Increase your sales with Salesforce
What do you like best about the product?
Salesforce is a tool that we use a lot and we like a lot because it allows us to manage and monitor everything from the same place, from social media information to chat history and the search of customers until sales closes make work and the atention is more personalized, fast and simple. Salesforce has allowed us to improve and increase our sales by creating good campaigns with great reach to our customers and future customers which helps us improve the sale of our products.
What do you dislike about the product?
It's not that we did not like it, just that we believe it's a little bad process that we all go through, since Salesforce has a platform with many options and tools within it that makes you feel lost at first and it takes you time to adapt and learn to use this tool. And something that does bother us a little is the increase in their prices in the annual payment.
What problems is the product solving and how is that benefiting you?
We have benefited greatly from being able to serve our customers quickly, by keeping an orderly control of sales, sales and personalized attention, better response time, and a significant increase in sales. We have also been able to manage different media in the same place such as tickets, chat, social networks, requests, support, sales orders and payment records. Salesforce is undoubtedly a program that can positively benefit any company.
Recommendations to others considering the product:
Salesforce is a program that will help you to be up-to-date with your clients, you can anticipate them faster and with higher quality and at the same time you will benefit from being able to increase the sale of your products with campaigns that help you reach potential customers.
Salesforce Service cloud is a boon to Support industry!
What do you like best about the product?
Case Management features,
Omni Channel Routing and Knowledge base
Integration Capabilities with other platforms inside and outside SF
Omni Channel Routing and Knowledge base
Integration Capabilities with other platforms inside and outside SF
What do you dislike about the product?
It can be overwhelming for people to get acquainted with the interface/customization especially in lightning interface.
What problems is the product solving and how is that benefiting you?
Engaging Sales and Support Team, getting 360 of our users, tracking their interactions and reporting
Recommendations to others considering the product:
None as of now other than costs associated with it
Improve the relationship with customers
What do you like best about the product?
I solve the clients' cases in a faster and more precise way, having a total client information providing a more personalized assistance through chat messages and social networks
the personalized messages that are sent to the clients with the sales information arrive in a safe way assuring that the campaigns will be read and thus the customers and buyers of our articles will rise, the trade that is offered through salesforce makes unique shopping experiences through mobile devices, social networks and web pages
the traffic in mobile devices is higher than in other devices and with salesforce represents that the orders are more for mobile devices that is why we focus more on the mobile customer experience so that they feel more satisfied and can show a large catalog of brand products
the personalized messages that are sent to the clients with the sales information arrive in a safe way assuring that the campaigns will be read and thus the customers and buyers of our articles will rise, the trade that is offered through salesforce makes unique shopping experiences through mobile devices, social networks and web pages
the traffic in mobile devices is higher than in other devices and with salesforce represents that the orders are more for mobile devices that is why we focus more on the mobile customer experience so that they feel more satisfied and can show a large catalog of brand products
What do you dislike about the product?
Salesforce requires a learning process that is quite broad and at the beginning it is a process full of many doubts and it is not known why part should be started and why it serves all the icons of the platform and although there are guides to better understand it is not enough if does not interact with the page arto time to get familiar and understand each process much better
What problems is the product solving and how is that benefiting you?
Clients have felt better heard and that their buying processes are faster and easier to make
The control of sales is more orderly in the system with the correct organization of orders and customers to provide the best compliance and attention they deserve
The control of sales is more orderly in the system with the correct organization of orders and customers to provide the best compliance and attention they deserve
User Friendly Interface
What do you like best about the product?
Easy to learn and the ability to customize reports for exactly what you need
What do you dislike about the product?
My use of sales force was limited but I know it’s capable of so much. I would have liked to explore those before stating any dislikes.
What problems is the product solving and how is that benefiting you?
Requests from our sales team for customer support
Faster sales
What do you like best about the product?
With salesforce I have all the tools of work in one place, from the beginning of looking for clients until the end of closing sales agreements, concentrating on each client having an adequate order streamlining tasks and using the best tips to repeat
the growth of the income is adapted to the good operation that the company has and with salesforce I have achieved it because I manage the subscribers very well, integration of data, invoices and payments
we can offer clients personalized experiences giving them a better follow-up as a buyer, that they feel are important to us as a company and have control of each one's history to show a better service
the growth of the income is adapted to the good operation that the company has and with salesforce I have achieved it because I manage the subscribers very well, integration of data, invoices and payments
we can offer clients personalized experiences giving them a better follow-up as a buyer, that they feel are important to us as a company and have control of each one's history to show a better service
What do you dislike about the product?
I do not like that the license costs in contracts go up annually when we are a for-profit company
The support is not so useful and efficient apparently they are not well trained to solve the given problems
The support is not so useful and efficient apparently they are not well trained to solve the given problems
What problems is the product solving and how is that benefiting you?
sales increase
you have a more specific order for each client
all the records of each client are registered
I can have a follow-up of each representative
Personalization of service to each client
you have a more specific order for each client
all the records of each client are registered
I can have a follow-up of each representative
Personalization of service to each client
Great help with our clients
What do you like best about the product?
I love that you can set call back reminder appointments with sales force so you won’t forget to follow up
What do you dislike about the product?
The main concern is mass emailing clients, this seemed to always fail and has a limited amount of client you can send
What problems is the product solving and how is that benefiting you?
Being able to manage our clients database from multiple devices and anywhere
Greatly Improved Since it was Known as "Desk"
What do you like best about the product?
The ability to add internal facing comments and the color scheme - easy of navigation over recent tickets
What do you dislike about the product?
It used to be that Desk was a bit unintuitive however since I last reviewed it Salesforce has released the Lightning Experience which greatly improves the overall usability of the software. The main screen for interacting with tickets is now split into two main panes with recently viewed tickets appearing on the left and currently active tickets in the main pane - this makes looking for tickets you likely care about much easier since they're always hanging around on the left.
Search is quite a bit improved over Desk, it's now easy to search for specific contacts, specific 'projects', and any number of other parameters.
The interface now also features tabbed browsing - no longer do you need a new browser tab or window to hold each case, they now appear in tabs within the salesforce interface itself which greatly enhances organization and clutter on my desktop taskbar.
My only dislike of the software is how replies behave from people who are CC'd on the original mails that spawn a ticket. Previously in desk if Person 1 mails the desk address and puts Person 2 in CC, if person 2 were to reply all on the ticket creation mail then that email would be appended to the ticketed. With the new Lightning Experience this same scenario would now result in person 2 creating an entirely new ticket instead of appending to the existing one, this causes duplicates to be created many times and is very annoying to have to manage.
Search is quite a bit improved over Desk, it's now easy to search for specific contacts, specific 'projects', and any number of other parameters.
The interface now also features tabbed browsing - no longer do you need a new browser tab or window to hold each case, they now appear in tabs within the salesforce interface itself which greatly enhances organization and clutter on my desktop taskbar.
My only dislike of the software is how replies behave from people who are CC'd on the original mails that spawn a ticket. Previously in desk if Person 1 mails the desk address and puts Person 2 in CC, if person 2 were to reply all on the ticket creation mail then that email would be appended to the ticketed. With the new Lightning Experience this same scenario would now result in person 2 creating an entirely new ticket instead of appending to the existing one, this causes duplicates to be created many times and is very annoying to have to manage.
What problems is the product solving and how is that benefiting you?
We use Salesforce to respond to client help desk tickets - it does offer a central location to see all requests and customer history.
Too good to be this slow
What do you like best about the product?
I love how much information it displays from beginning to end maximizing potential and success of marketing. Also making the latter more effe
What do you dislike about the product?
It’s too slow, it takes forever to refresh in such a way it brings out fristra
What problems is the product solving and how is that benefiting you?
Marketing and client database access. A loan officer knows what he has, what stage of contact he is as well as if that lead is of quality or not.
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