Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Easy and user friendly!
What do you like best about the product?
I like that just about all pages to navigate are easily readable in tabs on the main page. It makes it very simple and easy to use.
What do you dislike about the product?
It could maybe use a facelift soon with a nice refreshing updated look?
What problems is the product solving and how is that benefiting you?
I am utilizing salesforce for sample management and searching global universe for clients. This has been very helpful with keeping me organized and making sure info is up to date.
Salesforce Analytics
What do you like best about the product?
I like that I have the ability to create charts and graphs using the data from my files. It is so helpful to have a visual of the data from all of the accounts and opportunities we create.
What do you dislike about the product?
I had a hard time learning how to navigate Salesforce. Sometimes It can be hard to find where to go to view the specific reports and the account information that was created. But once it was explained to me it has been pretty easy to read the reports.
What problems is the product solving and how is that benefiting you?
It has helped us realize where we should focus more of our time with our customers and what will help us retain more clients. The data is very helpful.
Salesforce Review
What do you like best about the product?
I like Salesforce Service Analytics because it provides daily, weekly, or monthly analytics regarding how many prospects we are reaching out to.
I also like the CRM portion. All of the data is kept in one format. This helps streamline our analytics for our multiple clients.
I also like the CRM portion. All of the data is kept in one format. This helps streamline our analytics for our multiple clients.
What do you dislike about the product?
Salesforce seems too expensive. Yes, it's a great product, but it is so much money for smaller businesses such as ours. The site is not completely intuitive and may not be user-friendly for everyone.
What problems is the product solving and how is that benefiting you?
We are able to automate analytics and keep track of customers in CRM. I also like to look at historical data
Recommendations to others considering the product:
Work with your salesforce sales rep. They are extremely helpful and can make the hardest tasks seem easy
Salesforce Service Analytics
What do you like best about the product?
Ease of use I suppose. We haven't had many issues as of yet.
What do you dislike about the product?
I haven't come across any difficulties yet
What problems is the product solving and how is that benefiting you?
My company likes to use it to our customer service skills and change them accordingly.
It works for what we need
What do you like best about the product?
the ability to identify product issues, customer issues, and churn risks
What do you dislike about the product?
I would like to be able to research more quickly
What problems is the product solving and how is that benefiting you?
The ability to see all the data easily, and it is customizable.
Recommendations to others considering the product:
I think it is a good product overall.
Has been best for our team bar none.
What do you like best about the product?
Ease of use. It allows me to quickly follow up without freezing up.
What do you dislike about the product?
Implementation headaches in the beginning.
What problems is the product solving and how is that benefiting you?
Allowing us to follow up at the right time.
We Love Salesforce!!
What do you like best about the product?
The best part about Salesforce Analytics is that it is a very helpful too in knowing what are productions are for the month/ year. They are very helpful. It helps us keep track of everything and if we have a problem we know we can rely on them to help us out. It is a very inexpensive service and helps SO SO much. Salesforce is awesome! People are always readily available to help us!
What do you dislike about the product?
Sometimes it can me a bit confusing, but overall it is a great tool that helps our business. Salesforce can also be a bit slow at times but other than that we absolutely love it! We are very pleased with all of they services they provide for us!
What problems is the product solving and how is that benefiting you?
If we ever have any problems we can always rely on Salesforce Analytics to help us, it is very easy and a smooth process. They are very reliable and can help with any issue or need we have. It helps take some of the workload off of some of our other employees, so they can focus on their work instead of putting together numbers or trying yo resolve an issue that salesforce can do for us. We love it!
Recommendations to others considering the product:
You will love it, it is delightful and easy to use and navigate, there are always people ready to help you and you'll never have a problem that someone can not help you with, we love it!!!
Not bad
What do you like best about the product?
I like the reporting and accuracy of data exported from the site into excel. There’s millions of ways to filter and report any data or information you’d ever want to analyze
What do you dislike about the product?
The font and the interface! It’s not very new user friendly. I love how customizable salesforce is for any company but due to the amount of fields and information stored the font is small and it’s easy to lose pieces of information on a given account. If you opened an account and were new to the system you’d have no clear way of knowing where or how to navigate
What problems is the product solving and how is that benefiting you?
Record keeping of accounts serviced and timeliness.
Sales force
What do you like best about the product?
data can help drive the results I am looking for. clear and easy to work/read. IT helps to create great dashboards with the right information. Better than the old Wave
having cloud data and storage is a must now and helps with instant access
having cloud data and storage is a must now and helps with instant access
What do you dislike about the product?
sandbox seems to be down a lot. i dislike the fact I cant seem to keep all the tabs around when I am refreshing and I felt like I learned a lot on my own
phone app - never works right and that hurts accessibility
phone app - never works right and that hurts accessibility
What problems is the product solving and how is that benefiting you?
optimization, better presentations
resources with big data
transform numbers to images that convey a better message - customer service/enhancement
** I have to be careful with the images I am sending in screen shot.
resources with big data
transform numbers to images that convey a better message - customer service/enhancement
** I have to be careful with the images I am sending in screen shot.
Great Product to open up many possibilities
What do you like best about the product?
The flexibility of the product is really what stands out for me. This software allows me to manipulate and normalize my data to get something useless out of it. Allows for very targeted marketing and gives the ability to track customers through different platforms.
What do you dislike about the product?
This product is great and it's hard to pick any real obvious negatives or downsides. The only thing that that I can think of is the complexity of SaleForce maybe daunting for some and may keep some people away because of the complexity of getting it setup correctly and working effectively.
What problems is the product solving and how is that benefiting you?
Tracking customers through different platforms and targeted marketing for more effective and efficient marketing and advertising.
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