Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
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Strong and secure Cloud-based Analytics Program
What do you like best about the product?
You can explore data anywhere, from any source, internal or external, get contextual answers and recommendations, and access to integrated solutions.
What do you dislike about the product?
The packages are very limited, as to the range of what they offer. There's only a free trial, user, and plus package. The monthly cost per user is very pricey and, at that point, you might want to pay for it as a company. From that of which I do not know the price, but I'm sure it will be a much better deal.
What problems is the product solving and how is that benefiting you?
Benefits are that it's great for mobile data visualization and it analyses millions of data combinations so you can understand what happened and why. It also gives a prediction of what will happen in the future, and makes it easier for the sales and service teams to get answers quickly, which we can relay to the client.
Recommendations to others considering the product:
This is a great tool that every company should use, and not only does it reveal relevant trends, it lets you know what happened and why, and allows you to make decisions based on data. It blends seamlessly into your software infrastructure, especially if you're using Salesforce which it integrates immediately. There's no complex setup and training is set up right away so you're processing the data the right way.
Salesforce Review
What do you like best about the product?
Ease of use, versatility, broad range, user friendly
What do you dislike about the product?
Not anything as such only that initially it is difficult to get a hand on
What problems is the product solving and how is that benefiting you?
Data driven decision making
I find the system accommodating and flexible.
What do you like best about the product?
I like that you can customize so many different aspects.
What do you dislike about the product?
Sometimes the system isn't as intuitive and other databases.
What problems is the product solving and how is that benefiting you?
The depth of the customization you can accomplish.
Easy to navigate with great UI
What do you like best about the product?
Great view of data and easy to dig-in case history via snapshot.
What do you dislike about the product?
It's tedious how trails are designed and the way you navigate through it. Building workflows managing templates seem cumbersome.
What problems is the product solving and how is that benefiting you?
Currently just exploring the functionality and use cases for clients.
Recommendations to others considering the product:
It does require a lot of administrative work and a good level of understanding of workflows before you jump into it.
Ease of use for salesforce service analytics
What do you like best about the product?
I am an educator and I like the fact that I can easily separate my students into different groups as well as be able to leave comments on all of them. Very easy to use interface and everything is very clear.
What do you dislike about the product?
I dislike the fact that there is not a lot of help and customer service that is there 24 hours a day
What problems is the product solving and how is that benefiting you?
I am solving a lot of problems regarding communication as well as accountability reports and attendance issues. I am seeing benefits like building accountability and going paperless,
Recommendations to others considering the product:
Make sure that you are briefed on your job's specific uses for Salesforce, just because there are so many different jobs that you can complete with this service, I myself am only limited to about 5 or 6 processes as an educator. I realize that there are other companies that rely on the "tasks" widget for their day-to-day. I have not been able to use this yet myself, but I am sure that this, just like the processes that I have already used, are very user-friendly and easy to use. Justin
Easy and user friendly!
What do you like best about the product?
I like that just about all pages to navigate are easily readable in tabs on the main page. It makes it very simple and easy to use.
What do you dislike about the product?
It could maybe use a facelift soon with a nice refreshing updated look?
What problems is the product solving and how is that benefiting you?
I am utilizing salesforce for sample management and searching global universe for clients. This has been very helpful with keeping me organized and making sure info is up to date.
Salesforce Analytics
What do you like best about the product?
I like that I have the ability to create charts and graphs using the data from my files. It is so helpful to have a visual of the data from all of the accounts and opportunities we create.
What do you dislike about the product?
I had a hard time learning how to navigate Salesforce. Sometimes It can be hard to find where to go to view the specific reports and the account information that was created. But once it was explained to me it has been pretty easy to read the reports.
What problems is the product solving and how is that benefiting you?
It has helped us realize where we should focus more of our time with our customers and what will help us retain more clients. The data is very helpful.
Salesforce Review
What do you like best about the product?
I like Salesforce Service Analytics because it provides daily, weekly, or monthly analytics regarding how many prospects we are reaching out to.
I also like the CRM portion. All of the data is kept in one format. This helps streamline our analytics for our multiple clients.
I also like the CRM portion. All of the data is kept in one format. This helps streamline our analytics for our multiple clients.
What do you dislike about the product?
Salesforce seems too expensive. Yes, it's a great product, but it is so much money for smaller businesses such as ours. The site is not completely intuitive and may not be user-friendly for everyone.
What problems is the product solving and how is that benefiting you?
We are able to automate analytics and keep track of customers in CRM. I also like to look at historical data
Recommendations to others considering the product:
Work with your salesforce sales rep. They are extremely helpful and can make the hardest tasks seem easy
Salesforce Service Analytics
What do you like best about the product?
Ease of use I suppose. We haven't had many issues as of yet.
What do you dislike about the product?
I haven't come across any difficulties yet
What problems is the product solving and how is that benefiting you?
My company likes to use it to our customer service skills and change them accordingly.
It works for what we need
What do you like best about the product?
the ability to identify product issues, customer issues, and churn risks
What do you dislike about the product?
I would like to be able to research more quickly
What problems is the product solving and how is that benefiting you?
The ability to see all the data easily, and it is customizable.
Recommendations to others considering the product:
I think it is a good product overall.
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