Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Easy and Clear.
What do you like best about the product?
I like Salesforce because it is super synced with my outlook. Everything I do in my email will show up in my salesforce.
What do you dislike about the product?
I dislike that I cannot see the time when I log calls. I can see times for emails that I send or receive but I wish i was able to see when I logged a phone call.
What problems is the product solving and how is that benefiting you?
I am solving problems within the pest industry and the hospitality industry. Problems such as bed bugs, mattress spoilage, etc.
Efficient platform to stay on top of work
What do you like best about the product?
Viewing my activities report per day to keep track of customer interactions
What do you dislike about the product?
Sometimes it is SO in depth that I can get lost and not realize how to go back to where i was
What problems is the product solving and how is that benefiting you?
How to be most efficient with time management and customer interactions
BDR
What do you like best about the product?
Ease of use and reports and analytics that are given.
What do you dislike about the product?
Lag times. There are some abilities that the older version has than the Lightening...
What problems is the product solving and how is that benefiting you?
What is working, what prospects to reach to. How it all works.
Recommendations to others considering the product:
N/A
Salesforce's for your business
What do you like best about the product?
One of the best part if salesforce is the productivity reports
What do you dislike about the product?
The cost may be more than a small business would like to invest in.
What problems is the product solving and how is that benefiting you?
We are able to determine with the use of salesforce's how to distribute our workflow.
Strong analytics program
What do you like best about the product?
The Salesforce Service Analytics Platform is designed for customer, sales, and marketing analyses, although it can server other needs, too. Its powerful analytics capabilities along with its solid natural language querying functionality and a wide array of partners make it an attractive offering.
What do you dislike about the product?
Data you can use is limited without an attached platform
What problems is the product solving and how is that benefiting you?
Understand daily, weekly, monthly, quarterly, and yearly performance against Key Performance Indicators. We are using this information to identify issues and drive continuous improvement both internally with our associates and externally with our end-consumers
Recommendations to others considering the product:
Look into alternative measures. This does the job but more efficient tools out there with more data analyzing capabilities for a lower cost.
Good service
What do you like best about the product?
The ease of use and how in integrate with or numbers and budgeting
What do you dislike about the product?
Sometimes it can lag and be a little slow
What problems is the product solving and how is that benefiting you?
Conversion issues
SalesForce has a solid user interface and quickly loading page count
What do you like best about the product?
Nice, clean user interface and fast page loads
What do you dislike about the product?
nothing to comment on here - everything about this product appears to work as expected
What problems is the product solving and how is that benefiting you?
CRM, referrals in to myself and out to co-workers
Recommendations to others considering the product:
appears to be a well thought out product with solid support
SalesForce is a great tool to manage clients information
What do you like best about the product?
One of the best cloud BI platform. I can notice that Salesforce is improving Einstein Analytics continuously in their releases. AI in Einstein analytics is simply superb and easy to adopt.
What do you dislike about the product?
More functionalities needs to be added.I all know it is improving but when compared to other BI tools like Tableau, some features are lagged.
What problems is the product solving and how is that benefiting you?
Best analytical tool available in the market. You just find the best development partner and it would make your business style far easier that what you even might not thought off!
A good program for analytics
What do you like best about the product?
How easy it was to find clients through the mapping features.
What do you dislike about the product?
Setting up my own programs within to keep track of the people I called.
What problems is the product solving and how is that benefiting you?
Sales telemarketing and making phone calls. Seeing hot maps and where it’s busiest
Salesforce Review
What do you like best about the product?
No need to create multiple reports to get all of your data. Point and click interface makes it easier for beginners to use.
What do you dislike about the product?
Had issues with lagging in the beginning and constant crashing, but that was resolved very quickly.
What problems is the product solving and how is that benefiting you?
Able to see the performance of all my employees in one place makes it easier to set sales goals.
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