Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Improved Client Request Management
What do you like best about the product?
Cases have made it much easier to manage/track client requests. Previously we had been using a shared inbox.
What do you dislike about the product?
Sometimes there are issues with cases getting duplicated whenever someone replies to an email thread
What problems is the product solving and how is that benefiting you?
Managing a larger volume of client requests. It's easier now that the whole team can see what requests are coming in. We now also have the ability to report on how much time/how many requests we fulfill per client.
Speeds Up Daily Work Efficiently
What do you like best about the product?
It speeds up my daily tasks, allowing me to accomplish more work throughout the day.
What do you dislike about the product?
I haven't encountered any significant problems while using this in my daily work.
What problems is the product solving and how is that benefiting you?
It helps keep track of tickets and speeds up the process of resolving issues.
Great for Centralized Info and Tracking, but Reporting Customization Needs Improvement
What do you like best about the product?
Centralized customer information and Lead & Opportunity Tracking has benefited my company and sales team significantly.
What do you dislike about the product?
The limitations to customized reporting when certain fields are shared or not shared across different Salesforce objects
What problems is the product solving and how is that benefiting you?
The issue of managing support across multiple channels (phone, email, chat, social media)
Data Training & Support Manager
What do you like best about the product?
How easy it is to set up for your own organization
What do you dislike about the product?
Took some customization for non profit service
What problems is the product solving and how is that benefiting you?
This tool assists us in managing our cases more effectively.
Good traceability and omnichannel capability, but lacks integration with Instagram
What do you like best about the product?
Have traceability of all cases and omnichannel capability
What do you dislike about the product?
It lacks connection with Instagram in the chat
What problems is the product solving and how is that benefiting you?
I need to measure my customers' satisfaction
Great Experience, No Complaints
What do you like best about the product?
It’s great! I love how service cloud makes our job easy
What do you dislike about the product?
There isn’t anything I dislike about salesforce service cloud.
What problems is the product solving and how is that benefiting you?
Salesforce service cloud is solving multiple problems in our organization.
Great for Tracking Client History, but Navigation Can Be Tricky
What do you like best about the product?
I appreciate that we are able to review the history of our clients as well as our sales process. This feature allows us to keep track of important interactions and monitor the progress of our sales activities.
What do you dislike about the product?
It can sometimes be a bit complicated to navigate, which may make it less user-friendly at times.
What problems is the product solving and how is that benefiting you?
It would be helpful to also track where the clients come from.
Mixed Feelings: Both Love and Hate Aspects Are Good
What do you like best about the product?
Excell product for service for case management
What do you dislike about the product?
It is very good product we are using for case management
What problems is the product solving and how is that benefiting you?
We are using for customer product support
Great functionality, but configuration can be challenging
What do you like best about the product?
This is for service cloud has brought our entire service team together to ensure that we’re able to provide the best support for our customers.
What do you dislike about the product?
Set up in configuration was not the easiest. They required more effort than we thought it should.
What problems is the product solving and how is that benefiting you?
It has helped us to ensure that all of our service reps had information required to service our customers as previously our processes were very disjointed
Great Customer 360 View, but Expensive
What do you like best about the product?
Customer 360 view is good. Allows me to see sales and service data
What do you dislike about the product?
It’s cost. It is expensive when I look at the unit cost
What problems is the product solving and how is that benefiting you?
Allows us to track and manage customer cases
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